EngageBay vs Zapier Comparison
Compare EngageBay vs Zapier features, pricing, and more.
Last updated: November 2026
EngageBay
6.3/10
EngageBay is an all-in-one CRM that combines marketing automation, sales pipelines, and a helpdesk for small businesses and startups on tight budgets.
Zapier
7.3/10
Zapier is a no-code automation platform that connects thousands of business apps and adds AI steps, agents, and chatbots to workflows for teams of any size.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.3/10 | 7.3/10 |
| Scalability | 4/10 | 7/10 |
| Ease of Use | 7/10 | 9/10 |
| Customization | 5/10 | 7/10 |
| Security | 5/10 | 8/10 |
| Support | 7/10 | 6/10 |
| Cost | 8/10 | 4/10 |
| Integration | 7/10 | 10/10 |
| Analytics | 5/10 | 6/10 |
| Pricing | ||
| Free plan | Yes | Yes |
| Cheapest paid plan | $15/user/mo Basic | $30/mo Professional |
| Estimated cost for 10 users | Free Free | $104/mo Team |
| Features | ||
| Marketing Automation | Not listed | |
| Built-in Calling | Not listed | |
| Collaboration | Not listed | |
| Customer Support Management | Not listed | |
| Lead Management | Not listed | |
| Integrations | Not listed | |
| Sales Automation | Not listed | |
| Opportunity Management | Not listed | |
| Contact Management | Not listed | |
| Reporting & Analytics | Not listed | |
| Mobile Access | Not listed | |
| AI Agents | Not listed | |
| Chatbots | Not listed | |
| Private Deployment | Not listed | |
| API Access | Not listed | |
| Workflow Automation | Not listed | |
| Text Generation | Not listed | |
| Enterprise Controls | Not listed | |
EngageBay vs Zapier cost by team size
EngageBay and Zapier cost the same at 1 user; EngageBay costs less from 5 to 10 users; Zapier costs less at 25 users.
| Team size | EngageBay | Zapier |
|---|---|---|
| 1 user | FreeFree | FreeFree |
| 5 users | FreeFree | $104/moTeam |
| 10 users | FreeFree | $104/moTeam |
| 25 users | $375/moBasic | $104/moTeam |
| 50 users | $750/moBasic | Contact for pricing |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose EngageBay
- Lower estimated cost for 10 users: Free vs $104/mo
- Higher Cost score (8/10 vs 4/10)
- Higher Support score (7/10 vs 6/10)
Why choose Zapier
- Higher Scalability score (7/10 vs 4/10)
- Higher Security score (8/10 vs 5/10)
- Better fit for enterprise (6/10 vs 2/10)
- Better fit for mid-market (7/10 vs 4/10)
Pros & Cons
EngageBay
Pros
- The free plan covers up to 15 users, which is generous next to HubSpot or Zoho free tiers.
- Marketing, sales pipelines, and helpdesk sit in one dashboard, so small teams avoid buying three separate tools.
- Paid tiers are priced well below HubSpot's equivalent suites, and multi-year billing saves up to 15 percent.
- Many reviewers describe support as responsive during setup, and free migration and onboarding are included.
- The integrations directory is broad, covering ecommerce, accounting, and telephony, plus Zapier and Make for automation.
Cons
- Contact limits are low: 500 on Basic and 10,000 even on Pro.
- Marketing automation needs Growth or above, and custom reporting, SSO, and role management are Pro-only.
- Reviewers report bugs, slow loading, and occasional reliability problems, including a 2025 Capterra review titled 'Lots of features but unreliable'.
- Reporting and customization are described as basic for complex sales cycles.
- Some users report email deliverability problems and a past price increase.
Zapier
Pros
- Its app catalog is the largest among automation tools, which reviewers single out as unmatched.
- Non-technical users can build simple two- or three-step workflows quickly from templates or Copilot prompts.
- Agents, chatbots, and AI steps sit alongside existing workflows, so you do not need a second platform for AI.
- Holds a SOC 2 Type II attestation and SOC 3 report, with SAML SSO and audit logs from the Team plan.
Cons
- Every action step uses a task, so multi-step and high-volume workflows get expensive quickly.
- Overage on monthly plans is charged at 2.5 times the base task rate.
- The free plan allows only two-step Zaps and lacks filters and AI by Zapier.
- There is no self-hosted or private deployment option, unlike n8n or Activepieces.
- Users report complaints about billing, refunds, and an all-day outage in October 2025.
Not sold on either?
Frequently Asked Questions
Zapier scores higher on our Marketing criteria: 7.3/10 against 6.3/10 for EngageBay. The largest gap is in Cost: 8/10 for EngageBay and 4/10 for Zapier.
EngageBay costs less for 10 users: free on its Free plan, against about $104/mo on its Team plan for Zapier, billed monthly.
Yes, both EngageBay and Zapier have a free plan.
Zapier is the better fit for enterprise: we rate it 6/10 for them, against 2/10 for EngageBay.
