EngageBay vs monday CRM Comparison
Compare EngageBay vs monday CRM features, pricing, and more.
Last updated: November 2026
EngageBay
6.3/10
EngageBay is an all-in-one CRM that combines marketing automation, sales pipelines, and a helpdesk for small businesses and startups on tight budgets.
monday CRM
7.4/10
Sales CRM built on the monday.com work platform, with pipeline, lead and contact boards, email tracking, sequences and AI sales agents, for small and mid-sized sales teams.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.3/10 | 7.4/10 |
| Analytics | 5/10 | 7/10 |
| Cost | 8/10 | 6/10 |
| Customization | 5/10 | 8/10 |
| Ease of Use | 7/10 | 8/10 |
| Integration | 7/10 | 8/10 |
| Scalability | 4/10 | 7/10 |
| Security | 5/10 | 8/10 |
| Support | 7/10 | 7/10 |
| Pricing | ||
| Free plan | Yes | No |
| Cheapest paid plan | $15/user/mo Basic | $18/user/mo Basic |
| Estimated cost for 10 users | Free Free | $180/mo Basic |
| Features | ||
| Collaboration | ||
| Contact Management | ||
| Integrations | ||
| Lead Management | ||
| Marketing Automation | ||
| Mobile Access | ||
| Opportunity Management | ||
| Reporting & Analytics | ||
| Sales Automation | ||
| Built-in Calling | Not listed | |
| Customer Support Management | Not listed | |
EngageBay vs monday CRM cost by team size
EngageBay costs less from 5 users.
| Team size | EngageBay | monday CRM |
|---|---|---|
| 1 user | FreeFree | Contact for pricing |
| 5 users | FreeFree | $90/moBasic |
| 10 users | FreeFree | $180/moBasic |
| 25 users | $375/moBasic | $450/moBasic |
| 50 users | $750/moBasic | $900/moBasic |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose EngageBay
- Has a free plan (monday CRM does not)
- Lower estimated cost for 10 users: Free vs $180/mo
- Higher Cost score (8/10 vs 6/10)
- Better fit for freelancers (7/10 vs 3/10)
- Better fit for small business (9/10 vs 7/10)
Why choose monday CRM
- Higher Customization score (8/10 vs 5/10)
- Higher Scalability score (7/10 vs 4/10)
- Better fit for enterprise (6/10 vs 2/10)
- Better fit for mid-market (8/10 vs 4/10)
Pros & Cons
EngageBay
Pros
- The free plan covers up to 15 users, which is generous next to HubSpot or Zoho free tiers.
- Marketing, sales pipelines, and helpdesk sit in one dashboard, so small teams avoid buying three separate tools.
- Paid tiers are priced well below HubSpot's equivalent suites, and multi-year billing saves up to 15 percent.
- Many reviewers describe support as responsive during setup, and free migration and onboarding are included.
- The integrations directory is broad, covering ecommerce, accounting, and telephony, plus Zapier and Make for automation.
Cons
- Contact limits are low: 500 on Basic and 10,000 even on Pro.
- Marketing automation needs Growth or above, and custom reporting, SSO, and role management are Pro-only.
- Reviewers report bugs, slow loading, and occasional reliability problems, including a 2025 Capterra review titled 'Lots of features but unreliable'.
- Reporting and customization are described as basic for complex sales cycles.
- Some users report email deliverability problems and a past price increase.
monday CRM
Pros
- Uses the same flexible board model as monday work management, so teams already on monday.com can link sales pipelines to project delivery.
- Built-in AI agents score and enrich leads, flag stalled deals and summarize calls without a separate tool.
- Gmail and Outlook sync fills CRM fields from emails automatically, which cuts manual data entry for reps.
- Strong review scores of about 4.6 on G2 and 4.7 on Capterra, according to third-party summaries.
Cons
- Three-seat minimum and bucketed seats mean small teams pay for seats they do not use, and there is no free plan.
- Basic is very restricted, with one dashboard, 1,000 contacts and five columns per board, which pushes most teams to Standard or Pro.
- G2 reviewers often say it lacks features found in dedicated sales CRMs, especially native calling, texting and template automation.
- Email sequences and mass emails are reserved for Pro, and monthly billing costs much more than annual billing (41 versus 28 USD per seat on Pro).
Not sold on either?
Frequently Asked Questions
Monday CRM scores higher on our CRM criteria: 7.4/10 against 6.3/10 for EngageBay. The largest gap is in Customization: 5/10 for EngageBay and 8/10 for monday CRM.
EngageBay costs less for 10 users: free on its Free plan, against about $180/mo on its Basic plan for monday CRM, billed monthly.
EngageBay has a free plan; monday CRM does not list one.
Monday CRM is the better fit for enterprise: we rate it 6/10 for them, against 2/10 for EngageBay.
