EngageBay vs HubSpot Comparison
Compare EngageBay vs HubSpot features, pricing, and more.
Last updated: November 2026
EngageBay
6.3/10
EngageBay is an all-in-one CRM that combines marketing automation, sales pipelines, and a helpdesk for small businesses and startups on tight budgets.
HubSpot
6.9/10
HubSpot is a CRM platform with a free tier and paid per-seat Sales Hub plans, plus companion marketing and service hubs, aimed at small and mid-sized businesses.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.3/10 | 6.9/10 |
| Customization | 5/10 | 6/10 |
| Analytics | 5/10 | 7/10 |
| Integration | 7/10 | 9/10 |
| Support | 7/10 | 6/10 |
| Ease of Use | 7/10 | 8/10 |
| Security | 5/10 | 7/10 |
| Cost | 8/10 | 5/10 |
| Scalability | 4/10 | 7/10 |
| Pricing | ||
| Free plan | Yes | Yes |
| Cheapest paid plan | $15/user/mo Basic | $20/user/mo Sales Hub Starter |
| Estimated cost for 10 users | Free Free | $200/mo Sales Hub Starter |
| Features | ||
| Built-in Calling | ||
| Contact Management | ||
| Customer Support Management | ||
| Integrations | ||
| Marketing Automation | ||
| Mobile Access | ||
| Opportunity Management | ||
| Reporting & Analytics | ||
| Sales Automation | ||
| Collaboration | Not listed | |
| Lead Management | Not listed | |
EngageBay vs HubSpot cost by team size
EngageBay and HubSpot cost the same at 1 user; EngageBay costs less from 5 users.
| Team size | EngageBay | HubSpot |
|---|---|---|
| 1 user | FreeFree | FreeFree |
| 5 users | FreeFree | $100/moSales Hub Starter |
| 10 users | FreeFree | $200/moSales Hub Starter |
| 25 users | $375/moBasic | $500/moSales Hub Starter |
| 50 users | $750/moBasic | $1,000/moSales Hub Starter |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose EngageBay
- Lower estimated cost for 10 users: Free vs $200/mo
- Higher Cost score (8/10 vs 5/10)
- Higher Support score (7/10 vs 6/10)
- Better fit for freelancers (7/10 vs 5/10)
Why choose HubSpot
- Higher Scalability score (7/10 vs 4/10)
- Higher Analytics score (7/10 vs 5/10)
- Better fit for enterprise (6/10 vs 2/10)
- Better fit for mid-market (8/10 vs 4/10)
Pros & Cons
EngageBay
Pros
- The free plan covers up to 15 users, which is generous next to HubSpot or Zoho free tiers.
- Marketing, sales pipelines, and helpdesk sit in one dashboard, so small teams avoid buying three separate tools.
- Paid tiers are priced well below HubSpot's equivalent suites, and multi-year billing saves up to 15 percent.
- Many reviewers describe support as responsive during setup, and free migration and onboarding are included.
- The integrations directory is broad, covering ecommerce, accounting, and telephony, plus Zapier and Make for automation.
Cons
- Contact limits are low: 500 on Basic and 10,000 even on Pro.
- Marketing automation needs Growth or above, and custom reporting, SSO, and role management are Pro-only.
- Reviewers report bugs, slow loading, and occasional reliability problems, including a 2025 Capterra review titled 'Lots of features but unreliable'.
- Reporting and customization are described as basic for complex sales cycles.
- Some users report email deliverability problems and a past price increase.
HubSpot
Pros
- The free CRM has no time limit and covers contacts, deals, tickets, a shared inbox, a reporting dashboard and mobile apps.
- The HubSpot Marketplace lists over 2,000 integrations.
- Sales, marketing and service hubs share one customer database, so teams avoid syncing separate tools.
- G2 reviewers often praise the sales automation and how easy everyday use is.
Cons
- The free tier is now limited to two users and 1,000 contacts.
- Professional and Enterprise tiers require one-time onboarding fees of $1,500 to $7,000, depending on the hub.
- Reviewers report a steep price jump from Starter to Professional, and extra costs from marketing-contact tiers and credits.
- Reviewers cite annual contract lock-in and setup and administration complexity as recurring complaints.
Not sold on either?
Frequently Asked Questions
HubSpot scores higher on our CRM criteria: 6.9/10 against 6.3/10 for EngageBay. The largest gap is in Cost: 8/10 for EngageBay and 5/10 for HubSpot.
EngageBay costs less for 10 users: free on its Free plan, against about $200/mo on its Sales Hub Starter plan for HubSpot, billed monthly.
Yes, both EngageBay and HubSpot have a free plan.
HubSpot is the better fit for enterprise: we rate it 6/10 for them, against 2/10 for EngageBay.
