Dust vs Zapier: Complete Comparison (2026)
An in-depth comparison of Dust and Zapier to help you choose the right tool for your business.
Last updated: November 2026
Dust
6.9/10
Dust is a Paris-founded platform where companies build custom AI agents that work on their internal data across tools like Slack, Notion and GitHub.
Zapier
7.2/10
Zapier is a no-code automation platform that connects thousands of business apps and adds AI steps, agents, and chatbots to workflows for teams of any size.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.9/10 | 7.2/10 |
| Integration | 7/10 | 10/10 |
| Analytics | 6/10 | 6/10 |
| Customization | 8/10 | 7/10 |
| Ease of Use | 7/10 | 9/10 |
| Support | 6/10 | 6/10 |
| Cost | 6/10 | 4/10 |
| Scalability | 7/10 | 7/10 |
| Security | 8/10 | 8/10 |
| Output Quality | 7/10 | 7/10 |
| Pricing | ||
| Free plan | Yes | Yes |
| Cheapest paid plan | €30/user/mo Business - Pro seat | $30/mo Professional |
| Estimated cost for 10 users | €300/mo Business - Pro seat | $104/mo Team |
| Features | ||
| Private Deployment | ||
| AI Agents | ||
| API Access | ||
| Chatbots | ||
| Enterprise Controls | ||
| Text Generation | ||
| Workflow Automation | ||
| Knowledge Base Search | Not listed | |
Dust vs Zapier cost by team size
| Team size | Dust | Zapier |
|---|---|---|
| 1 user | €30/moBusiness - Pro seat | FreeFree |
| 5 users | €150/moBusiness - Pro seat | $104/moTeam |
| 10 users | €300/moBusiness - Pro seat | $104/moTeam |
| 25 users | €750/moBusiness - Pro seat | $104/moTeam |
| 50 users | €1,500/moBusiness - Pro seat | Contact for pricing |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Dust
- Higher Cost score (6/10 vs 4/10)
- Higher Customization score (8/10 vs 7/10)
- Better fit for enterprise (8/10 vs 6/10)
- Better fit for mid-market (9/10 vs 7/10)
- Includes Private Deployment, which Zapier lacks
Why choose Zapier
- Higher Integration score (10/10 vs 7/10)
- Higher Ease of Use score (9/10 vs 7/10)
- Better fit for freelancers (7/10 vs 3/10)
- Better fit for small business (9/10 vs 7/10)
Pros & Cons
Dust
Pros
- Model-agnostic: more than 20 models from OpenAI, Anthropic, Google, Mistral and DeepSeek, with none locked behind a higher plan.
- Agents inherit permissions from connected sources, which reduces the risk of leaking data.
- SOC 2 Type II and a choice of US or EU data residency, with single-tenant deployment on Enterprise.
- G2 reviewers rate it highly, with 22 reviews averaging 4.9 out of 5, and say non-technical staff can build agents.
- Monthly seats can be cancelled anytime, and seat types can be changed per user.
Cons
- The Business plan is capped at 3 connectors, 5 MCP servers and 5 Spaces.
- Agent answers are only as good as the structure and freshness of the connected data.
- Its native integration catalogue is smaller than Microsoft Copilot's or Glean's, and some G2 reviewers ask for more integrations.
- Credits that run out need admin-approved overage, and unused credits do not roll over.
- Business customers get email support only.
Zapier
Pros
- Its app catalog is the largest among automation tools, which reviewers single out as unmatched.
- Non-technical users can build simple two- or three-step workflows quickly from templates or Copilot prompts.
- Agents, chatbots, and AI steps sit alongside existing workflows, so you do not need a second platform for AI.
- Holds a SOC 2 Type II attestation and SOC 3 report, with SAML SSO and audit logs from the Team plan.
Cons
- Every action step uses a task, so multi-step and high-volume workflows get expensive quickly.
- Overage on monthly plans is charged at 2.5 times the base task rate.
- The free plan allows only two-step Zaps and lacks filters and AI by Zapier.
- There is no self-hosted or private deployment option, unlike n8n or Activepieces.
- Users report complaints about billing, refunds, and an all-day outage in October 2025.
Not sold on either?
Frequently Asked Questions
Zapier scores higher on our AI Software criteria: 7.2/10 against 6.9/10 for Dust. The largest gap is in Integration: 7/10 for Dust and 10/10 for Zapier.
Yes, both Dust and Zapier have a free plan.
Zapier is the better fit for freelancers: we rate it 7/10 for them, against 3/10 for Dust.
Dust has Private Deployment, which Zapier lacks.
