Dust vs Fin Comparison
Compare Dust vs Fin features, pricing, and more.
Last updated: November 2026
Dust
6.9/10
Dust is a Paris-founded platform where companies build custom AI agents that work on their internal data across tools like Slack, Notion and GitHub.
Fin
7.4/10
Fin is Intercom's AI customer service agent. It resolves support conversations across chat, email, voice and social, either inside Intercom or on top of an existing helpdesk.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.9/10 | 7.4/10 |
| Integration | 7/10 | 8/10 |
| Analytics | 6/10 | 8/10 |
| Customization | 8/10 | 8/10 |
| Ease of Use | 7/10 | 7/10 |
| Support | 6/10 | 5/10 |
| Cost | 6/10 | 4/10 |
| Scalability | 7/10 | 9/10 |
| Security | 8/10 | 9/10 |
| Output Quality | 7/10 | 9/10 |
| Pricing | ||
| Free plan | Yes | No |
| Cheapest paid plan | €30/user/mo Business - Pro seat | $19/user/mo Fin with Intercom |
| Estimated cost for 10 users | €300/mo Business - Pro seat | Contact for pricing |
| Features | ||
| AI Agents | ||
| API Access | ||
| Chatbots | ||
| Enterprise Controls | ||
| Knowledge Base Search | ||
| Workflow Automation | ||
| Data Analysis | Not listed | |
| Private Deployment | Not listed | |
| Text Generation | Not listed | |
| Voice and Audio | Not listed | |
Dust vs Fin cost by team size
| Team size | Dust | Fin |
|---|---|---|
| 1 user | €30/moBusiness - Pro seat | Contact for pricing |
| 5 users | €150/moBusiness - Pro seat | Contact for pricing |
| 10 users | €300/moBusiness - Pro seat | Contact for pricing |
| 25 users | €750/moBusiness - Pro seat | Contact for pricing |
| 50 users | €1,500/moBusiness - Pro seat | Contact for pricing |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Dust
- Has a free plan (Fin does not)
- Higher Cost score (6/10 vs 4/10)
- Higher Support score (6/10 vs 5/10)
Why choose Fin
- Higher Analytics score (8/10 vs 6/10)
- Higher Scalability score (9/10 vs 7/10)
- Better fit for customer support teams (10/10 vs 5/10)
Pros & Cons
Dust
Pros
- Model-agnostic: more than 20 models from OpenAI, Anthropic, Google, Mistral and DeepSeek, with none locked behind a higher plan.
- Agents inherit permissions from connected sources, which reduces the risk of leaking data.
- SOC 2 Type II and a choice of US or EU data residency, with single-tenant deployment on Enterprise.
- G2 reviewers rate it highly, with 22 reviews averaging 4.9 out of 5, and say non-technical staff can build agents.
- Monthly seats can be cancelled anytime, and seat types can be changed per user.
Cons
- The Business plan is capped at 3 connectors, 5 MCP servers and 5 Spaces.
- Agent answers are only as good as the structure and freshness of the connected data.
- Its native integration catalogue is smaller than Microsoft Copilot's or Glean's, and some G2 reviewers ask for more integrations.
- Credits that run out need admin-approved overage, and unused credits do not roll over.
- Business customers get email support only.
Fin
Pros
- Intercom reports a 76% average resolution rate across more than 12,000 customers, and G2 reviewers praise how quick and human-sounding its answers are.
- It runs on existing helpdesks such as Zendesk, Salesforce, HubSpot and Freshdesk, so teams do not have to move to Intercom.
- Its compliance list is broad: SOC 2, ISO 27001, ISO 42001, ISO 27701 and HIPAA, plus SSO, SCIM and data hosting in the US, EU or Australia.
- Simulations and regression tests let teams check configuration changes before they go live.
- There are no setup or platform fees, and the 14-day trial needs no credit card.
Cons
- Per-outcome billing makes monthly costs hard to predict, and G2 reviewers report unexpected bills during volume spikes.
- Inside Intercom, the per-seat helpdesk fees come on top of the outcome charges.
- Fin can pull the wrong article when knowledge base topics overlap, so answer quality depends on well-kept help content.
- A competitor's review says advanced Procedures and data connectors can take weeks to set up and may need technical skills.
- Some reviewers complain about the responsiveness of Intercom's own customer support.
Not sold on either?
Frequently Asked Questions
Fin scores higher on our AI Software criteria: 7.4/10 against 6.9/10 for Dust. The largest gap is in Analytics: 6/10 for Dust and 8/10 for Fin.
Dust has a free plan; Fin does not list one.
Fin is the better fit for customer support teams: we rate it 10/10 for them, against 5/10 for Dust.
