Creatio vs Zapier Comparison
Compare Creatio vs Zapier features, pricing, and more.
Last updated: November 2026
Creatio
6.3/10
Creatio is a no-code platform with sales, marketing and service CRM modules and AI agents, built for mid-market and enterprise organizations.
Zapier
7.2/10
Zapier is a no-code automation platform that connects thousands of business apps and adds AI steps, agents, and chatbots to workflows for teams of any size.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.3/10 | 7.2/10 |
| Integration | 6/10 | 10/10 |
| Analytics | 6/10 | 6/10 |
| Customization | 9/10 | 7/10 |
| Ease of Use | 6/10 | 9/10 |
| Support | 6/10 | 6/10 |
| Cost | 3/10 | 4/10 |
| Scalability | 8/10 | 7/10 |
| Security | 8/10 | 8/10 |
| Output Quality | Not listed | 7/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | $40/user/mo Growth | $30/mo Professional |
| Estimated cost for 10 users | $750/mo Enterprise | $104/mo Team |
| Features | ||
| AI Agents | Not listed | |
| API Access | Not listed | |
| Chatbots | Not listed | |
| Enterprise Controls | Not listed | |
| Private Deployment | Not listed | |
| Text Generation | Not listed | |
| Workflow Automation | Not listed | |
| More features | ||
| Marketing Automation | Not listed | |
| Collaboration | Not listed | |
| Customer Support Management | Not listed | |
| Lead Management | Not listed | |
| Integrations | Not listed | |
| Sales Automation | Not listed | |
| Opportunity Management | Not listed | |
| Contact Management | Not listed | |
| Reporting & Analytics | Not listed | |
| Mobile Access | Not listed | |
Creatio vs Zapier cost by team size
Zapier costs less from 5 to 25 users.
| Team size | Creatio | Zapier |
|---|---|---|
| 1 user | Contact for pricing | FreeFree |
| 5 users | $375/moEnterprise | $104/moTeam |
| 10 users | $750/moEnterprise | $104/moTeam |
| 25 users | $1,875/moEnterprise | $104/moTeam |
| 50 users | $3,750/moEnterprise | Contact for pricing |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Creatio
- Higher Customization score (9/10 vs 7/10)
- Higher Scalability score (8/10 vs 7/10)
- Better fit for enterprise (9/10 vs 6/10)
- Better fit for customer support teams (7/10 vs 5/10)
Why choose Zapier
- Has a free plan (Creatio does not)
- Lower estimated cost for 10 users: $104/mo vs $750/mo
- Higher Integration score (10/10 vs 6/10)
- Higher Ease of Use score (9/10 vs 6/10)
- Better fit for freelancers (7/10 vs 1/10)
Pros & Cons
Creatio
Pros
- Its no-code process designer and BPM engine let business users build complex workflows and apps without developers.
- Its sales, marketing and service modules can be bought separately, so teams pay only for the CRM areas they use.
- Enterprise adds on-premise hosting, SSO, audit logs and HIPAA support, which suits regulated industries.
- Reviewers on Capterra and PeerSpot praise its marketing automation and the vendor's technical support.
Cons
- A reported 10,000 USD annual minimum and standard three-year term make it expensive for small teams.
- Every CRM module costs extra on top of the platform seat, which pushes up the real per-user price.
- Reviewers say the mobile app is weak and the learning curve is steep.
- Reviewers on PeerSpot and Capterra report too few ready-made connectors and say some updates have overwritten their customizations.
Zapier
Pros
- Its app catalog is the largest among automation tools, which reviewers single out as unmatched.
- Non-technical users can build simple two- or three-step workflows quickly from templates or Copilot prompts.
- Agents, chatbots, and AI steps sit alongside existing workflows, so you do not need a second platform for AI.
- Holds a SOC 2 Type II attestation and SOC 3 report, with SAML SSO and audit logs from the Team plan.
Cons
- Every action step uses a task, so multi-step and high-volume workflows get expensive quickly.
- Overage on monthly plans is charged at 2.5 times the base task rate.
- The free plan allows only two-step Zaps and lacks filters and AI by Zapier.
- There is no self-hosted or private deployment option, unlike n8n or Activepieces.
- Users report complaints about billing, refunds, and an all-day outage in October 2025.
Not sold on either?
Frequently Asked Questions
Zapier scores higher on our AI Software criteria: 7.2/10 against 6.3/10 for Creatio. The largest gap is in Integration: 6/10 for Creatio and 10/10 for Zapier.
Zapier costs less for 10 users: about $104/mo on its Team plan, against about $750/mo on its Enterprise plan for Creatio, billed monthly.
Zapier has a free plan; Creatio does not list one.
Zapier is the better fit for freelancers: we rate it 7/10 for them, against 1/10 for Creatio.
