Copper CRM vs HaloPSA: Complete Comparison (2026)
An in-depth comparison of Copper CRM and HaloPSA to help you choose the right tool for your business.
Last updated: November 2026
Copper CRM
6/10
CRM built around Google Workspace that lets small and mid-sized sales teams manage contacts, pipelines and deals from inside Gmail and Google apps.
HaloPSA
7.1/10
HaloPSA is a professional services automation platform for managed service providers and IT service teams. It combines ticketing, projects, time tracking, billing and reporting.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6/10 | 7.1/10 |
| Customization | 5/10 | 9/10 |
| Scalability | 4/10 | 8/10 |
| Support | 7/10 | 7/10 |
| Analytics | 5/10 | 7/10 |
| Cost | 5/10 | 5/10 |
| Ease of Use | 8/10 | 5/10 |
| Integration | 7/10 | 8/10 |
| Security | 6/10 | 9/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | $29/user/mo Basic | £66/user/mo Halo (single plan) |
| Estimated cost for 10 users | $290/mo Basic | Contact for pricing |
| Features | ||
| Built-in Calling | Not listed | |
| Collaboration | Not listed | |
| Contact Management | Not listed | |
| Integrations | Not listed | |
| Lead Management | Not listed | |
| Mobile Access | Not listed | |
| Opportunity Management | Not listed | |
| Reporting & Analytics | Not listed | |
| Sales Automation | Not listed | |
| More features | ||
| Scheduling | Not listed | |
| Client collaboration | Not listed | |
| App integrations | Not listed | |
| Task management | Not listed | |
| Time tracking | Not listed | |
| Workflow automation | Not listed | |
| Dashboards | Not listed | |
| Reporting | Not listed | |
| Knowledge base | Not listed | |
Copper CRM vs HaloPSA cost by team size
| Team size | Copper CRM | HaloPSA |
|---|---|---|
| 1 user | $29/moBasic | Contact for pricing |
| 5 users | $145/moBasic | Contact for pricing |
| 10 users | $290/moBasic | Contact for pricing |
| 25 users | $725/moBasic | Contact for pricing |
| 50 users | $1,450/moBasic | Contact for pricing |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Copper CRM
- Higher Ease of Use score (8/10 vs 5/10)
- Better fit for startups (6/10 vs 4/10)
- Better fit for freelancers (4/10 vs 2/10)
Why choose HaloPSA
- Higher Customization score (9/10 vs 5/10)
- Higher Scalability score (8/10 vs 4/10)
- Better fit for enterprise (7/10 vs 2/10)
- Better fit for mid-market (8/10 vs 4/10)
Pros & Cons
Copper CRM
Pros
- Copper runs inside Gmail through a Chrome extension, which reviewers rate among the strongest Google Workspace integrations of any CRM.
- Onboarding is quick. Capterra reviewers report being up and running within about a day.
- Reviewers praise support, including training calls with real people. Eligible annual Professional and Business accounts get personal onboarding and premium support.
- iOS and Android apps, plus AI tools that draft and rewrite emails, are listed on the pricing page.
Cons
- Features are tightly gated. Workflow automation, bulk email, reporting and integrations require Professional at $59 or more per seat, and custom reports require Business.
- Reviewers say teams outgrow its automation and reporting at around 15 to 20 users.
- Calling is not built in. Teams need JustCall or RingCentral, and some users report activity-logging problems with Google Voice.
- Capterra reviewers report automatic renewals with no refunds, plus occasional glitches in the Chrome extension and filters.
- It is a poor fit for teams on Outlook or Office 365.
HaloPSA
Pros
- One per-agent plan includes every module and the AI features, with no paid add-ons.
- Portal customers and end users are free, so client collaboration does not add licence cost.
- More than 250 integrations, including accounting and RMM tools, are included at no extra charge.
- Broad compliance coverage includes ISO 27001, SOC 2 Type II, FedRAMP and HIPAA, plus SSO and audit logs.
- Reviewers describe the browser interface as modern and fast.
Cons
- Reviewers say the configuration menus are convoluted, and a consultant is often needed to get the most out of it.
- A paid onboarding package is mandatory and its price is not published.
- The project features are oriented toward IT service delivery rather than complex professional services projects.
- Some users report slowness and weaker calendar, notification and stock-control features.
- Per-agent costs add up for larger teams.
Not sold on either?
Frequently Asked Questions
HaloPSA scores higher on our CRM criteria: 7.1/10 against 6/10 for Copper CRM. The largest gap is in Customization: 5/10 for Copper CRM and 9/10 for HaloPSA.
No, neither Copper CRM nor HaloPSA lists a free plan.
HaloPSA is the better fit for enterprise: we rate it 7/10 for them, against 2/10 for Copper CRM.
