CloudTalk vs TeleCRM: Complete Comparison (2026)
An in-depth comparison of CloudTalk and TeleCRM to help you choose the right tool for your business.
Last updated: November 2026
CloudTalk
7/10
Cloud phone and call center software with AI voice agents, conversation intelligence and CRM integrations for sales and support teams.
TeleCRM
6.2/10
TeleCRM is an India-built, calling-first CRM for telecalling and sales teams that combines a one-click phone dialer, WhatsApp messaging, lead capture and automation.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7/10 | 6.2/10 |
| Customization | 7/10 | 6/10 |
| Analytics | 7/10 | 6/10 |
| Integration | 8/10 | 6/10 |
| Support | 6/10 | 5/10 |
| Ease of Use | 8/10 | 7/10 |
| Security | 6/10 | 4/10 |
| Cost | 6/10 | 8/10 |
| Scalability | 7/10 | 5/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | €34/user/mo Starter | ₹799/user/mo Core CRM (annual billing) |
| Estimated cost for 10 users | €340/mo Starter | ₹10,990/mo Core CRM (quarterly billing) |
| Features | ||
| Built-in Calling | Not listed | |
| Contact Management | Not listed | |
| Integrations | Not listed | |
| Lead Management | Not listed | |
| Marketing Automation | Not listed | |
| Mobile Access | Not listed | |
| Reporting & Analytics | Not listed | |
| Sales Automation | Not listed | |
| More features | ||
| AI Agents | Not listed | |
| Voice and Audio | Not listed | |
| Transcription | Not listed | |
| API Access | Not listed | |
| Workflow Automation | Not listed | |
| Text Generation | Not listed | |
CloudTalk vs TeleCRM cost by team size
| Team size | CloudTalk | TeleCRM |
|---|---|---|
| 1 user | €34/moStarter | ₹1,099/moCore CRM (quarterly billing) |
| 5 users | €170/moStarter | ₹5,495/moCore CRM (quarterly billing) |
| 10 users | €340/moStarter | ₹10,990/moCore CRM (quarterly billing) |
| 25 users | €850/moStarter | ₹27,475/moCore CRM (quarterly billing) |
| 50 users | €1,700/moStarter | ₹54,950/moCore CRM (quarterly billing) |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose CloudTalk
- Higher Integration score (8/10 vs 6/10)
- Higher Security score (6/10 vs 4/10)
- Better fit for customer support teams (8/10 vs 3/10)
- Better fit for enterprise (5/10 vs 3/10)
Why choose TeleCRM
- Higher Cost score (8/10 vs 6/10)
Pros & Cons
CloudTalk
Pros
- Dialer range from click-to-call up to a 10-line parallel dialer suits high-volume outbound sales.
- More than 95 native CRM and helpdesk integrations, plus API, webhooks and an MCP server, from the Essential tier.
- Low entry price of 25 EUR per user annually, and a 14-day trial with no credit card.
- The AI Receptionist includes 50 minutes at no cost and handles inbound calls 24/7 in more than 70 languages.
- Reviewers frequently praise call quality and an intuitive interface (G2 4.4/5).
Cons
- Power dialer, parallel dialer, conversation intelligence and AI agents are paid add-ons, so the real seat cost climbs.
- The Starter plan has no integrations or API, and keeps recordings for only one month.
- Reviewers report occasional glitches, dropped calls and app bugs.
- Support response is inconsistent according to some reviewers.
- US and Canada customers pay an extra 11% compliance recovery fee, and no refunds are given for partial periods.
TeleCRM
Pros
- The one-click dialer records and logs calls made from reps' own phones, so teams do not need separate telephony.
- WhatsApp is built in, with Cloud API templates, chatbots and broadcasts.
- Ready-made lead capture from Indian portals such as IndiaMART, Justdial, 99Acres and MagicBricks.
- The annual price of 799 INR (19 USD) per user per month includes unlimited contacts.
- Quarterly and annual plans carry a 15-day full refund window.
Cons
- There is no monthly billing; the shortest commitment is quarterly.
- Automations are capped at 10,000 per month, with extra usage charged, and Meta's WhatsApp fees are billed separately.
- No security or compliance information is published.
- Reviews are mixed: Capterra shows 3.0 from three reviews, including a 1-star rating, and a G2 reviewer complained about support and slow integration.
- Reviewers say advanced capabilities such as AI insights are missing.
Not sold on either?
Frequently Asked Questions
CloudTalk scores higher on our CRM criteria: 7/10 against 6.2/10 for TeleCRM. The largest gap is in Cost: 6/10 for CloudTalk and 8/10 for TeleCRM.
No, neither CloudTalk nor TeleCRM lists a free plan.
CloudTalk is the better fit for customer support teams: we rate it 8/10 for them, against 3/10 for TeleCRM.
