CloudTalk vs Odoo CRM: Complete Comparison (2026)
An in-depth comparison of CloudTalk and Odoo CRM to help you choose the right tool for your business.
Last updated: November 2026
CloudTalk
7/10
Cloud phone and call center software with AI voice agents, conversation intelligence and CRM integrations for sales and support teams.
Odoo CRM
7.1/10
Odoo CRM is a pipeline and lead management app in the Odoo business suite, for small and mid-sized companies that want sales tied to quoting, invoicing and marketing.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7/10 | 7.1/10 |
| Customization | 7/10 | 9/10 |
| Analytics | 7/10 | 6/10 |
| Integration | 8/10 | 8/10 |
| Support | 6/10 | 5/10 |
| Ease of Use | 8/10 | 5/10 |
| Security | 6/10 | 7/10 |
| Cost | 6/10 | 8/10 |
| Scalability | 7/10 | 7/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | €34/user/mo Starter | €31/user/mo Standard |
| Estimated cost for 10 users | €340/mo Starter | Free One App Free |
| Features | ||
| Built-in Calling | Not listed | |
| Collaboration | Not listed | |
| Contact Management | Not listed | |
| Customer Support Management | Not listed | |
| Integrations | Not listed | |
| Lead Management | Not listed | |
| Marketing Automation | Not listed | |
| Opportunity Management | Not listed | |
| Reporting & Analytics | Not listed | |
| Sales Automation | Not listed | |
| More features | ||
| AI Agents | Not listed | |
| Voice and Audio | Not listed | |
| Transcription | Not listed | |
| API Access | Not listed | |
| Workflow Automation | Not listed | |
| Text Generation | Not listed | |
CloudTalk vs Odoo CRM cost by team size
Odoo CRM costs less at every team size we checked.
| Team size | CloudTalk | Odoo CRM |
|---|---|---|
| 1 user | €34/moStarter | FreeOne App Free |
| 5 users | €170/moStarter | FreeOne App Free |
| 10 users | €340/moStarter | FreeOne App Free |
| 25 users | €850/moStarter | FreeOne App Free |
| 50 users | €1,700/moStarter | FreeOne App Free |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose CloudTalk
- Higher Ease of Use score (8/10 vs 5/10)
- Higher Analytics score (7/10 vs 6/10)
- Better fit for customer support teams (8/10 vs 4/10)
- Better fit for sales teams (9/10 vs 7/10)
Why choose Odoo CRM
- Has a free plan (CloudTalk does not)
- Lower estimated cost for 10 users: Free vs €340/mo
- Higher Customization score (9/10 vs 7/10)
- Higher Cost score (8/10 vs 6/10)
Pros & Cons
CloudTalk
Pros
- Dialer range from click-to-call up to a 10-line parallel dialer suits high-volume outbound sales.
- More than 95 native CRM and helpdesk integrations, plus API, webhooks and an MCP server, from the Essential tier.
- Low entry price of 25 EUR per user annually, and a 14-day trial with no credit card.
- The AI Receptionist includes 50 minutes at no cost and handles inbound calls 24/7 in more than 70 languages.
- Reviewers frequently praise call quality and an intuitive interface (G2 4.4/5).
Cons
- Power dialer, parallel dialer, conversation intelligence and AI agents are paid add-ons, so the real seat cost climbs.
- The Starter plan has no integrations or API, and keeps recordings for only one month.
- Reviewers report occasional glitches, dropped calls and app bugs.
- Support response is inconsistent according to some reviewers.
- US and Canada customers pay an extra 11% compliance recovery fee, and no refunds are given for partial periods.
Odoo CRM
Pros
- The free One App plan allows unlimited users on a single app such as CRM.
- Opportunities link natively to Odoo quotations, invoicing, inventory and marketing apps, so the data needs no syncing.
- The built-in Odoo Phone VoIP app places calls from CRM records and logs them automatically.
- Studio, the open-source code base and on-premise hosting allow deep customization.
- Cloud data is encrypted at rest with AES-256, and 14 backups are kept across three data centers.
Cons
- Reviewers say the interface overwhelms new users and that initial setup takes time.
- Studio, the API and multi-company require the more expensive Custom plan.
- Support quality and documentation draw mixed reviews, and some users call the docs outdated.
- Some users report performance issues with large datasets.
- SMS, lead generation and enrichment credits, and partner implementation are billed separately.
Not sold on either?
Frequently Asked Questions
Odoo CRM scores higher on our CRM criteria: 7.1/10 against 7/10 for CloudTalk. The largest gap is in Ease of Use: 8/10 for CloudTalk and 5/10 for Odoo CRM.
Odoo CRM costs less for 10 users: free on its One App Free plan, against about €340/mo on its Starter plan for CloudTalk, billed monthly.
Odoo CRM has a free plan; CloudTalk does not list one.
CloudTalk is the better fit for customer support teams: we rate it 8/10 for them, against 4/10 for Odoo CRM.
