CloudTalk vs Kylas Sales CRM: Complete Comparison (2026)
An in-depth comparison of CloudTalk and Kylas Sales CRM to help you choose the right tool for your business.
Last updated: November 2026
CloudTalk
7/10
Cloud phone and call center software with AI voice agents, conversation intelligence and CRM integrations for sales and support teams.
Kylas Sales CRM
6.7/10
Pune-built sales CRM for Indian small and mid-sized businesses. It handles leads, deals, calling, WhatsApp and workflows, and pricing is flat with unlimited users.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7/10 | 6.7/10 |
| Customization | 7/10 | 6/10 |
| Analytics | 7/10 | 6/10 |
| Integration | 8/10 | 6/10 |
| Support | 6/10 | 7/10 |
| Ease of Use | 8/10 | 8/10 |
| Security | 6/10 | 5/10 |
| Cost | 6/10 | 8/10 |
| Scalability | 7/10 | 6/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | €34/user/mo Starter | ₹12,999/mo Elevate |
| Estimated cost for 10 users | €340/mo Starter | Free Embark |
| Features | ||
| Built-in Calling | Not listed | |
| Collaboration | Not listed | |
| Contact Management | Not listed | |
| Integrations | Not listed | |
| Lead Management | Not listed | |
| Mobile Access | Not listed | |
| Opportunity Management | Not listed | |
| Reporting & Analytics | Not listed | |
| Sales Automation | Not listed | |
| More features | ||
| AI Agents | Not listed | |
| Voice and Audio | Not listed | |
| Transcription | Not listed | |
| API Access | Not listed | |
| Workflow Automation | Not listed | |
| Text Generation | Not listed | |
CloudTalk vs Kylas Sales CRM cost by team size
| Team size | CloudTalk | Kylas Sales CRM |
|---|---|---|
| 1 user | €34/moStarter | FreeEmbark |
| 5 users | €170/moStarter | FreeEmbark |
| 10 users | €340/moStarter | FreeEmbark |
| 25 users | €850/moStarter | FreeEmbark |
| 50 users | €1,700/moStarter | FreeEmbark |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose CloudTalk
- Higher Integration score (8/10 vs 6/10)
- Higher Customization score (7/10 vs 6/10)
- Better fit for customer support teams (8/10 vs 2/10)
- Better fit for enterprise (5/10 vs 3/10)
Why choose Kylas Sales CRM
- Has a free plan (CloudTalk does not)
- Higher Cost score (8/10 vs 6/10)
- Higher Support score (7/10 vs 6/10)
- Better fit for freelancers (5/10 vs 3/10)
Pros & Cons
CloudTalk
Pros
- Dialer range from click-to-call up to a 10-line parallel dialer suits high-volume outbound sales.
- More than 95 native CRM and helpdesk integrations, plus API, webhooks and an MCP server, from the Essential tier.
- Low entry price of 25 EUR per user annually, and a 14-day trial with no credit card.
- The AI Receptionist includes 50 minutes at no cost and handles inbound calls 24/7 in more than 70 languages.
- Reviewers frequently praise call quality and an intuitive interface (G2 4.4/5).
Cons
- Power dialer, parallel dialer, conversation intelligence and AI agents are paid add-ons, so the real seat cost climbs.
- The Starter plan has no integrations or API, and keeps recordings for only one month.
- Reviewers report occasional glitches, dropped calls and app bugs.
- Support response is inconsistent according to some reviewers.
- US and Canada customers pay an extra 11% compliance recovery fee, and no refunds are given for partial periods.
Kylas Sales CRM
Pros
- Unlimited users on every plan, so adding reps does not raise the bill
- Lifetime free plan that includes pipelines, quotations, reports and the mobile app
- Telephony, SMS and WhatsApp are built in on Elevate, which suits Indian sales workflows
- Review averages of about 4.7 to 4.8 on G2 and Capterra, with simple interface and support often praised
- AI lead scoring and call sentiment analysis are part of the product
Cons
- 2FA, BI analytics, email tracking and goals cost extra on Elevate
- The free plan has no workflows, email, API or support
- Reviewers report slow loading and want more advanced features
- No published compliance certifications such as SOC 2 or ISO 27001
- Pricing pages are inconsistent, with different free-plan record limits and unclear paid prices
Not sold on either?
Frequently Asked Questions
CloudTalk scores higher on our CRM criteria: 7/10 against 6.7/10 for Kylas Sales CRM. The largest gap is in Cost: 6/10 for CloudTalk and 8/10 for Kylas Sales CRM.
Kylas Sales CRM has a free plan; CloudTalk does not list one.
CloudTalk is the better fit for customer support teams: we rate it 8/10 for them, against 2/10 for Kylas Sales CRM.
