Kylas Sales CRM vs Salesforce Sales Cloud Comparison

Why choose Kylas Sales CRM

• Higher Cost score (8/10 vs 2/10)
• Higher Ease of Use score (8/10 vs 4/10)
• Better fit for small business (9/10 vs 5/10)
• Better fit for startups (8/10 vs 4/10)

Why choose Salesforce Sales Cloud

• Higher Customization score (10/10 vs 6/10)
• Higher Integration score (10/10 vs 6/10)
• Better fit for enterprise (10/10 vs 3/10)
• Better fit for customer support teams (5/10 vs 2/10)

Kylas Sales CRM

Pros

• Unlimited users on every plan, so adding reps does not raise the bill
• Lifetime free plan that includes pipelines, quotations, reports and the mobile app
• Telephony, SMS and WhatsApp are built in on Elevate, which suits Indian sales workflows
• Review averages of about 4.7 to 4.8 on G2 and Capterra, with simple interface and support often praised
• AI lead scoring and call sentiment analysis are part of the product

Cons

• 2FA, BI analytics, email tracking and goals cost extra on Elevate
• The free plan has no workflows, email, API or support
• Reviewers report slow loading and want more advanced features
• No published compliance certifications such as SOC 2 or ISO 27001
• Pricing pages are inconsistent, with different free-plan record limits and unclear paid prices

Salesforce Sales Cloud

Pros

• AgentExchange (formerly AppExchange) and built-in Slack integration give it the widest ecosystem of add-on apps and connectors among CRMs.
• Admins can tailor objects, Flow automation and dashboards in great depth, and reviewers on Capterra and SoftwareFinder repeatedly praise its customization and reporting.
• It scales from a free two-user suite to enterprise editions with sandboxes, high API allowances and security tooling such as Security Center and Data Detect.
• Agentforce AI is built in, with prospecting agents, pipeline forecasting insights and call coaching added in the Winter 27 release.
• Gartner has named it a Leader in CRM Sales Platforms for 20 years in a row, according to Salesforce.

Cons

• List prices rose again in September 2026. Core costs $195 and Advanced $395 per user per month, roughly 11 and 13 percent above the Enterprise and Unlimited editions they replaced.
• Many capabilities are paid extras, including API access on Pro, Agentforce, Sales Dialer and Revenue Intelligence, so the real budget is well above the entry price.
• Pro Suite and higher editions require annual contracts, and analysts note that downgrading mid-contract is difficult.
• Reviewers say small businesses often need an in-house admin or paid partners to run it, and that they use only a fraction of the features they pay for.
• Capterra gives it 4.0 out of 5 for ease of use, and G2 reviewers cite a steep learning curve for new users.