CloudTalk vs Creatio: Complete Comparison (2026)
An in-depth comparison of CloudTalk and Creatio to help you choose the right tool for your business.
Last updated: November 2026
CloudTalk
7/10
Cloud phone and call center software with AI voice agents, conversation intelligence and CRM integrations for sales and support teams.
Creatio
6.3/10
Creatio is a no-code platform with sales, marketing and service CRM modules and AI agents, built for mid-market and enterprise organizations.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7/10 | 6.3/10 |
| Analytics | 7/10 | 6/10 |
| Cost | 6/10 | 3/10 |
| Customization | 7/10 | 9/10 |
| Ease of Use | 8/10 | 6/10 |
| Integration | 8/10 | 6/10 |
| Output Quality | 7/10 | Not listed |
| Scalability | 7/10 | 8/10 |
| Security | 6/10 | 8/10 |
| Support | 6/10 | 6/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | €34/user/mo Starter | $40/user/mo Growth |
| Estimated cost for 10 users | €340/mo Starter | $750/mo Enterprise |
| Features | ||
| AI Agents | Not listed | |
| API Access | Not listed | |
| Text Generation | Not listed | |
| Transcription | Not listed | |
| Voice and Audio | Not listed | |
| Workflow Automation | Not listed | |
| More features | ||
| Marketing Automation | Not listed | |
| Collaboration | Not listed | |
| Customer Support Management | Not listed | |
| Lead Management | Not listed | |
| Integrations | Not listed | |
| Sales Automation | Not listed | |
| Opportunity Management | Not listed | |
| Contact Management | Not listed | |
| Reporting & Analytics | Not listed | |
| Mobile Access | Not listed | |
CloudTalk vs Creatio cost by team size
| Team size | CloudTalk | Creatio |
|---|---|---|
| 1 user | €34/moStarter | Contact for pricing |
| 5 users | €170/moStarter | $375/moEnterprise |
| 10 users | €340/moStarter | $750/moEnterprise |
| 25 users | €850/moStarter | $1,875/moEnterprise |
| 50 users | €1,700/moStarter | $3,750/moEnterprise |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose CloudTalk
- Higher Cost score (6/10 vs 3/10)
- Higher Ease of Use score (8/10 vs 6/10)
- Better fit for small business (8/10 vs 3/10)
- Better fit for startups (7/10 vs 2/10)
Why choose Creatio
- Higher Customization score (9/10 vs 7/10)
- Higher Security score (8/10 vs 6/10)
- Better fit for enterprise (9/10 vs 5/10)
Pros & Cons
CloudTalk
Pros
- Dialer range from click-to-call up to a 10-line parallel dialer suits high-volume outbound sales.
- More than 95 native CRM and helpdesk integrations, plus API, webhooks and an MCP server, from the Essential tier.
- Low entry price of 25 EUR per user annually, and a 14-day trial with no credit card.
- The AI Receptionist includes 50 minutes at no cost and handles inbound calls 24/7 in more than 70 languages.
- Reviewers frequently praise call quality and an intuitive interface (G2 4.4/5).
Cons
- Power dialer, parallel dialer, conversation intelligence and AI agents are paid add-ons, so the real seat cost climbs.
- The Starter plan has no integrations or API, and keeps recordings for only one month.
- Reviewers report occasional glitches, dropped calls and app bugs.
- Support response is inconsistent according to some reviewers.
- US and Canada customers pay an extra 11% compliance recovery fee, and no refunds are given for partial periods.
Creatio
Pros
- Its no-code process designer and BPM engine let business users build complex workflows and apps without developers.
- Its sales, marketing and service modules can be bought separately, so teams pay only for the CRM areas they use.
- Enterprise adds on-premise hosting, SSO, audit logs and HIPAA support, which suits regulated industries.
- Reviewers on Capterra and PeerSpot praise its marketing automation and the vendor's technical support.
Cons
- A reported 10,000 USD annual minimum and standard three-year term make it expensive for small teams.
- Every CRM module costs extra on top of the platform seat, which pushes up the real per-user price.
- Reviewers say the mobile app is weak and the learning curve is steep.
- Reviewers on PeerSpot and Capterra report too few ready-made connectors and say some updates have overwritten their customizations.
Not sold on either?
Frequently Asked Questions
CloudTalk scores higher on our AI Software criteria: 7/10 against 6.3/10 for Creatio. The largest gap is in Cost: 6/10 for CloudTalk and 3/10 for Creatio.
No, neither CloudTalk nor Creatio lists a free plan.
CloudTalk is the better fit for small business: we rate it 8/10 for them, against 3/10 for Creatio.
