Close vs monday CRM Comparison
Compare Close vs monday CRM features, pricing, and more.
Last updated: November 2026
Close
6.3/10
Sales CRM with built-in calling, email, SMS and AI notes, made for small and growing inside sales teams that do a lot of outreach.
monday CRM
7.4/10
Sales CRM built on the monday.com work platform, with pipeline, lead and contact boards, email tracking, sequences and AI sales agents, for small and mid-sized sales teams.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.3/10 | 7.4/10 |
| Scalability | 6/10 | 7/10 |
| Analytics | 6/10 | 7/10 |
| Cost | 5/10 | 6/10 |
| Customization | 5/10 | 8/10 |
| Ease of Use | 8/10 | 8/10 |
| Integration | 7/10 | 8/10 |
| Security | 6/10 | 8/10 |
| Support | 8/10 | 7/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | $19/user/mo Solo | $18/user/mo Basic |
| Estimated cost for 10 users | $490/mo Essentials | $180/mo Basic |
| Features | ||
| Collaboration | ||
| Contact Management | ||
| Integrations | ||
| Lead Management | ||
| Mobile Access | ||
| Opportunity Management | ||
| Reporting & Analytics | ||
| Sales Automation | ||
| Built-in Calling | Not listed | |
| Marketing Automation | Not listed | |
Close vs monday CRM cost by team size
monday CRM costs less from 5 users.
| Team size | Close | monday CRM |
|---|---|---|
| 1 user | $19/moSolo | Contact for pricing |
| 5 users | $245/moEssentials | $90/moBasic |
| 10 users | $490/moEssentials | $180/moBasic |
| 25 users | $1,225/moEssentials | $450/moBasic |
| 50 users | $2,450/moEssentials | $900/moBasic |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Close
- Higher Support score (8/10 vs 7/10)
- Better fit for freelancers (6/10 vs 3/10)
- Better fit for startups (8/10 vs 6/10)
Why choose monday CRM
- Lower estimated cost for 10 users: $180/mo vs $490/mo
- Higher Customization score (8/10 vs 5/10)
- Higher Security score (8/10 vs 6/10)
- Better fit for enterprise (6/10 vs 3/10)
- Better fit for mid-market (8/10 vs 6/10)
Pros & Cons
Close
Pros
- Calling, email and SMS run inside the CRM, so reps do not need a separate dialer and every conversation is logged on the lead.
- G2 and Capterra reviewers often praise the support team and how quickly reps get comfortable with the interface.
- The Scale tier includes a predictive dialer and live call coaching, which suits high-volume outbound teams.
- The 14-day trial needs no credit card and includes 5 dollars in calling and enrichment credits, and there is a 30-day money-back guarantee.
Cons
- Workflows and the power dialer only start at the Growth tier, which costs 99 dollars per user per month on annual billing.
- Total cost runs well above the seat price once you add carrier calling fees, phone numbers and the Call Assistant add-on.
- Reviewers report limited reporting and customization, which pushes some teams to third-party tools.
- The data model files everything under Leads, which takes new users time to learn, and high-volume teams complain about inbox management.
- There is no free plan, unlike HubSpot.
monday CRM
Pros
- Uses the same flexible board model as monday work management, so teams already on monday.com can link sales pipelines to project delivery.
- Built-in AI agents score and enrich leads, flag stalled deals and summarize calls without a separate tool.
- Gmail and Outlook sync fills CRM fields from emails automatically, which cuts manual data entry for reps.
- Strong review scores of about 4.6 on G2 and 4.7 on Capterra, according to third-party summaries.
Cons
- Three-seat minimum and bucketed seats mean small teams pay for seats they do not use, and there is no free plan.
- Basic is very restricted, with one dashboard, 1,000 contacts and five columns per board, which pushes most teams to Standard or Pro.
- G2 reviewers often say it lacks features found in dedicated sales CRMs, especially native calling, texting and template automation.
- Email sequences and mass emails are reserved for Pro, and monthly billing costs much more than annual billing (41 versus 28 USD per seat on Pro).
Not sold on either?
Frequently Asked Questions
Monday CRM scores higher on our CRM criteria: 7.4/10 against 6.3/10 for Close. The largest gap is in Customization: 5/10 for Close and 8/10 for monday CRM.
Monday CRM costs less for 10 users: about $180/mo on its Basic plan, against about $490/mo on its Essentials plan for Close, billed monthly.
No, neither Close nor monday CRM lists a free plan.
Monday CRM is the better fit for enterprise: we rate it 6/10 for them, against 3/10 for Close.
