Chatbase vs PolyAI Comparison
Compare Chatbase vs PolyAI features, pricing, and more.
Last updated: November 2026
Chatbase
6.4/10
Chatbase is a no-code builder for AI support agents. Businesses train an agent on their own content and deploy it on their website and messaging channels.
PolyAI
7.1/10
PolyAI builds enterprise voice AI agents that answer and resolve customer service calls, with chat and messaging channels, for large contact centers.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.4/10 | 7.1/10 |
| Integration | 7/10 | 8/10 |
| Analytics | 5/10 | 6/10 |
| Customization | 6/10 | 8/10 |
| Ease of Use | 9/10 | 6/10 |
| Support | 3/10 | 8/10 |
| Cost | 5/10 | 3/10 |
| Scalability | 6/10 | 9/10 |
| Security | 7/10 | 9/10 |
| Output Quality | 7/10 | 9/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | $40/mo Hobby | Contact for pricing |
| Estimated cost for 10 users | Contact for pricing | Contact for pricing |
| Features | ||
| AI Agents | ||
| API Access | ||
| Chatbots | ||
| Enterprise Controls | ||
| Knowledge Base Search | ||
| Voice and Audio | ||
| Workflow Automation | ||
| Transcription | Not listed | |
Chatbase vs PolyAI cost by team size
| Team size | Chatbase | PolyAI |
|---|---|---|
| 1 user | $40/moHobby | Contact for pricing |
| 5 users | $500/moBusiness | Contact for pricing |
| 10 users | Contact for pricing | Contact for pricing |
| 25 users | Contact for pricing | Contact for pricing |
| 50 users | Contact for pricing | Contact for pricing |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Chatbase
- Higher Ease of Use score (9/10 vs 6/10)
- Higher Cost score (5/10 vs 3/10)
- Better fit for small business (8/10 vs 2/10)
- Better fit for startups (7/10 vs 4/10)
Why choose PolyAI
- Higher Support score (8/10 vs 3/10)
- Higher Scalability score (9/10 vs 6/10)
- Better fit for enterprise (10/10 vs 5/10)
- Better fit for healthcare (7/10 vs 4/10)
Pros & Cons
Chatbase
Pros
- Users can train an agent on files, URLs or text and embed it on a site without code, and Capterra reviewers praise the ease of setup.
- Users choose the model, with options from OpenAI, Anthropic, Gemini, DeepSeek, Mistral and other providers.
- A single agent can be deployed to the website, WhatsApp, Messenger, Instagram, Slack and Shopify.
- AI actions connect the agent to Calendly, Stripe, HubSpot and Salesforce so it can complete tasks during a chat.
- Chatbase states it holds SOC 2 Type II, supports GDPR, encrypts data in transit and at rest, and does not use customer data to train models.
Cons
- Message credits are used at different rates depending on the model and on AI actions, so monthly costs are hard to predict.
- The agent stops responding when credits run out unless auto-recharge is enabled.
- Trustpilot and Capterra users complain about slow or unavailable human support and charges after cancelling.
- Each plan includes only one agent, and branding removal costs $99 a month on top of the plan.
- There is no visual flow builder for complex branching conversations.
PolyAI
Pros
- Reviewers repeatedly praise its natural-sounding voices and its handling of interruptions and topic changes in multi-turn calls.
- PolyAI claims around 90% end-to-end call resolution on its largest deployments and 99.994% trailing uptime.
- Compliance is strong for regulated industries: SOC 2 Type 2, ISO 27001, PCI DSS, GDPR, and US, UK, EU and APAC data residency.
- Managed pricing bundles maintenance, model upgrades, integrations and 24/7 support.
- One agent can serve voice, SMS, WhatsApp, web chat and email.
- G2 reviewers describe support as responsive during implementation.
Cons
- The platform has no public price, so buyers must go through a sales-led quote.
- Some users report occasional lag or slow responses.
- Reviewers want deeper voice analytics and reporting.
- It can struggle with complex or unusual interactions.
- It relies on underlying telephony providers rather than bundling a full phone system.
- It is oriented toward large enterprises, which makes it a poor fit for small teams.
Not sold on either?
Frequently Asked Questions
PolyAI scores higher on our AI Software criteria: 7.1/10 against 6.4/10 for Chatbase. The largest gap is in Support: 3/10 for Chatbase and 8/10 for PolyAI.
No, neither Chatbase nor PolyAI lists a free plan.
Chatbase is the better fit for small business: we rate it 8/10 for them, against 2/10 for PolyAI.
