Brevo vs SuiteCRM: Complete Comparison (2026)
An in-depth comparison of Brevo and SuiteCRM to help you choose the right tool for your business.
Last updated: November 2026
Brevo
6.9/10
Brevo, formerly Sendinblue, is a multichannel marketing platform for email, SMS, WhatsApp, automation and transactional messaging, with a built-in sales CRM for small and mid-sized businesses.
SuiteCRM
6.3/10
Open-source CRM licensed under AGPL that covers sales, marketing and customer service, for businesses that want to self-host or pay for managed hosting without per-user fees.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.9/10 | 6.3/10 |
| Customization | 6/10 | 9/10 |
| Analytics | 6/10 | 5/10 |
| Integration | 7/10 | 5/10 |
| Support | 5/10 | 5/10 |
| Ease of Use | 8/10 | 4/10 |
| Security | 7/10 | 6/10 |
| Cost | 8/10 | 9/10 |
| Scalability | 7/10 | 6/10 |
| Pricing | ||
| Free plan | Yes | Yes |
| Cheapest paid plan | $9/mo Starter | £50/mo Fully Managed Hosting |
| Estimated cost for 10 users | $499/mo Professional | Free Self-Hosted |
| Features | ||
| Contact Management | Not listed | |
| Customer Support Management | Not listed | |
| Integrations | Not listed | |
| Lead Management | Not listed | |
| Marketing Automation | Not listed | |
| Opportunity Management | Not listed | |
| Reporting & Analytics | Not listed | |
| Sales Automation | Not listed | |
| More features | ||
| Landing Pages | Not listed | |
| SMS Marketing | Not listed | |
| E-commerce Features | Not listed | |
| Email Marketing | Not listed | |
| Segmentation | Not listed | |
| A/B Testing | Not listed | |
Brevo vs SuiteCRM cost by team size
| Team size | Brevo | SuiteCRM |
|---|---|---|
| 1 user | FreeFree | FreeSelf-Hosted |
| 5 users | $499/moProfessional | FreeSelf-Hosted |
| 10 users | $499/moProfessional | FreeSelf-Hosted |
| 25 users | Contact for pricing | FreeSelf-Hosted |
| 50 users | Contact for pricing | FreeSelf-Hosted |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Brevo
- Higher Ease of Use score (8/10 vs 4/10)
- Higher Integration score (7/10 vs 5/10)
- Better fit for freelancers (7/10 vs 3/10)
- Better fit for marketing teams (7/10 vs 5/10)
Why choose SuiteCRM
- Higher Customization score (9/10 vs 6/10)
- Higher Cost score (9/10 vs 8/10)
Pros & Cons
Brevo
Pros
- The free plan sends 300 emails a day and allows up to 100,000 contacts, which is generous for testing the product or for very small lists.
- Pricing is based mainly on how many emails you send, so businesses with large lists that email rarely can keep costs low.
- Transactional email through an API and SMTP, outbound webhooks and a Zapier connector are included on every plan, including Free.
- Email, SMS, WhatsApp, push, live chat and a sales CRM are available from one vendor.
Cons
- On Starter and Standard, the lowest send tiers cap contacts at 500 to 2,500, which can force earlier upgrades.
- Pop-ups, contact scoring, WhatsApp, inbound webhooks and phone support all require Professional, which starts at $499 a month.
- Many reviewers on Capterra and Trustpilot report sudden account suspensions with unclear reasons and slow reinstatement.
- SMS and WhatsApp are billed as prepaid credits on top of the plan price, and the CRM is a separate purchase.
SuiteCRM
Pros
- The software is free under the AGPL with no per-user fees, so costs do not rise with headcount.
- Fields, layouts and modules can be changed extensively, including through a no-code module builder.
- Self-hosting gives full control over where data lives.
- It covers sales, service and marketing in one product, with quotes, invoices, cases, campaigns and surveys.
- Paid options include SuiteASSURED, which adds a warranty and legal indemnities.
Cons
- Reviewers consistently describe the interface as dated.
- Reviewers call the workflow automation basic and limited out of the box.
- There is no native mobile app, only a mobile web view.
- Free users rely on community forums, which reviewers say can be slow.
- Setting it up and maintaining it requires technical skills.
Not sold on either?
Frequently Asked Questions
Brevo scores higher on our CRM criteria: 6.9/10 against 6.3/10 for SuiteCRM. The largest gap is in Ease of Use: 8/10 for Brevo and 4/10 for SuiteCRM.
Yes, both Brevo and SuiteCRM have a free plan.
Brevo is the better fit for freelancers: we rate it 7/10 for them, against 3/10 for SuiteCRM.
