Autotask PSA vs ClickUp: Complete Comparison (2026)
An in-depth comparison of Autotask PSA and ClickUp to help you choose the right tool for your business.
Last updated: November 2026
Autotask PSA
5.8/10
Cloud professional services automation platform from Kaseya (Datto) for managed service providers. It combines ticketing, projects, time tracking, contracts and billing.
ClickUp
7.1/10
ClickUp is a work management platform with tasks, docs, chat, automations, AI agents and a CRM layer for contacts, companies and deals, aimed at business teams.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 5.8/10 | 7.1/10 |
| Cost | 3/10 | 7/10 |
| Ease of Use | 4/10 | 5/10 |
| Analytics | 7/10 | 7/10 |
| Customization | 7/10 | 9/10 |
| Scalability | 7/10 | 7/10 |
| Support | 5/10 | 5/10 |
| Integration | 8/10 | 8/10 |
| Security | 7/10 | 8/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | Contact for pricing | $12/user/mo Core |
| Estimated cost for 10 users | Contact for pricing | Free Free Forever |
| Features | ||
| App integrations | Not listed | |
| Client collaboration | Not listed | |
| Dashboards | Not listed | |
| Gantt charts | Not listed | |
| Knowledge base | Not listed | |
| Reporting | Not listed | |
| Scheduling | Not listed | |
| Task management | Not listed | |
| Time tracking | Not listed | |
| Workflow automation | Not listed | |
| More features | ||
| Collaboration | Not listed | |
| Lead Management | Not listed | |
| Integrations | Not listed | |
| Sales Automation | Not listed | |
| Opportunity Management | Not listed | |
| Contact Management | Not listed | |
| Reporting & Analytics | Not listed | |
| Mobile Access | Not listed | |
Autotask PSA vs ClickUp cost by team size
| Team size | Autotask PSA | ClickUp |
|---|---|---|
| 1 user | Contact for pricing | FreeFree Forever |
| 5 users | Contact for pricing | FreeFree Forever |
| 10 users | Contact for pricing | FreeFree Forever |
| 25 users | Contact for pricing | FreeFree Forever |
| 50 users | Contact for pricing | FreeFree Forever |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Autotask PSA
Our data shows no clear advantage over ClickUp.
Why choose ClickUp
- Has a free plan (Autotask PSA does not)
- Higher Cost score (7/10 vs 3/10)
- Higher Customization score (9/10 vs 7/10)
- Better fit for startups (8/10 vs 2/10)
- Better fit for freelancers (5/10 vs 1/10)
Pros & Cons
Autotask PSA
Pros
- Time logged on tickets and project tasks flows into contract billing and invoicing, which reviewers say reduces revenue leakage.
- Tight integration with Datto RMM, IT Glue and the Kaseya IT Complete suite, plus an API with more than 170 listed integrations.
- ITIL-aligned ticketing with SLA tracking and alert-to-ticket automation that cuts duplicate tickets.
- Customizable dashboards and pre-built utilization and profitability reports for MSP managers.
Cons
- Users call the projects module underdeveloped for real project planning, and many add third-party Gantt tools.
- Steep learning curve, click-heavy interface and long, costly implementation.
- No public pricing, and reviewers report seat minimums, multi-year contracts and upselling since the Kaseya acquisition.
- Custom reporting and the automation rules are hard to configure without technical help.
ClickUp
Pros
- Deals can become delivery projects in the same workspace, which suits agencies and consultancies that sell and deliver client work.
- The free plan allows unlimited members and unlimited tasks, so small teams can try the platform before paying.
- Custom fields, task types, many views and automations let teams model most pipelines and processes without code.
- Enterprise security options include SAML, SCIM, audit logs, data residency and HIPAA support with a BAA.
Cons
- It is not a dedicated CRM. Reviewers report needing Zapier automations for CRM workflows, and the CRM page does not confirm email sync or native calling.
- Reviewers report a steep learning curve and say new users need hours of training to become proficient.
- G2 and Capterra reviewers report bugs, slow performance and support replies that do not resolve problems.
- The late-2026 pricing change raised per-user list prices for new workspaces, and heavy AI use requires buying extra credits.
Not sold on either?
Frequently Asked Questions
ClickUp scores higher on our Project Management criteria: 7.1/10 against 5.8/10 for Autotask PSA. The largest gap is in Cost: 3/10 for Autotask PSA and 7/10 for ClickUp.
ClickUp has a free plan; Autotask PSA does not list one.
ClickUp is the better fit for startups: we rate it 8/10 for them, against 2/10 for Autotask PSA.
