Amazon Web Services (AWS) vs Salesforce Sales Cloud Comparison
Compare Amazon Web Services (AWS) vs Salesforce Sales Cloud features, pricing, and more.
Last updated: November 2026
Amazon Web Services (AWS)
7.6/10
Amazon's public cloud platform, with over 200 pay-as-you-go services for compute, storage, databases, networking and AI, used by startups through large enterprises and governments.
Salesforce Sales Cloud
7.2/10
Salesforce Sales Cloud is a cloud CRM for managing leads, opportunities, forecasts and sales workflows, sold in editions from a free two-user suite to enterprise AI bundles.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.6/10 | 7.2/10 |
| Integration | 10/10 | 10/10 |
| Analytics | 8/10 | 9/10 |
| Customization | 10/10 | 10/10 |
| Ease of Use | 4/10 | 4/10 |
| Support | 6/10 | 6/10 |
| Cost | 5/10 | 2/10 |
| Scalability | 10/10 | 10/10 |
| Security | 9/10 | 9/10 |
| Pricing | ||
| Free plan | Yes | Yes |
| Cheapest paid plan | Contact for pricing | $25/user/mo Starter Suite |
| Estimated cost for 10 users | Free Free plan | $250/mo Starter Suite |
| Features | ||
| API and CLI | Not listed | |
| Managed Databases | Not listed | |
| Multiple Regions | Not listed | |
| Object Storage | Not listed | |
| Uptime SLA | Not listed | |
| Serverless Functions | Not listed | |
| Managed Kubernetes | Not listed | |
| VPS Hosting | Not listed | |
| Cloud Compute | Not listed | |
| Content Delivery Network | Not listed | |
| Marketing Automation | Not listed | |
| Built-in Calling | Not listed | |
| Collaboration | Not listed | |
| Customer Support Management | Not listed | |
| Lead Management | Not listed | |
| Integrations | Not listed | |
| Sales Automation | Not listed | |
| Opportunity Management | Not listed | |
| Contact Management | Not listed | |
| Reporting & Analytics | Not listed | |
| Mobile Access | Not listed | |
Which One Should You Choose?
Why choose Amazon Web Services (AWS)
- Lower estimated cost for 10 users: Free vs $250/mo
- Higher Cost score (5/10 vs 2/10)
- Better fit for developers (9/10 vs 5/10)
- Better fit for startups (8/10 vs 4/10)
Why choose Salesforce Sales Cloud
- Higher Analytics score (9/10 vs 8/10)
Pros & Cons
Amazon Web Services (AWS)
Pros
- The service catalogue is unusually broad, with over 200 services across 38 regions, so most infrastructure needs can be met on one platform.
- EC2 has a 99.99% region-level SLA with credits of up to 100%, and instances unavailable for more than six minutes in an hour are not billed for that hour.
- The free plan gives up to $200 in credits, and more than 30 always-free services let new teams experiment at low cost.
- Support scales from a $29 minimum up to dedicated Enterprise and Unified Operations tiers for mission-critical workloads.
- G2 rates it 4.4 across more than 17,000 reviews, and reviewers praise its scalability and global reach.
Cons
- Reviewers widely cite a steep learning curve across the console and services.
- Usage pricing is complex and can produce unexpected bills unless spend is monitored closely.
- Paid support is billed as a percentage of total AWS spend, so support costs rise with usage.
- A July 2025 billing console bug showed customers estimated charges in the billions, which hurt trust in its cost tooling.
Salesforce Sales Cloud
Pros
- AgentExchange (formerly AppExchange) and built-in Slack integration give it the widest ecosystem of add-on apps and connectors among CRMs.
- Admins can tailor objects, Flow automation and dashboards in great depth, and reviewers on Capterra and SoftwareFinder repeatedly praise its customization and reporting.
- It scales from a free two-user suite to enterprise editions with sandboxes, high API allowances and security tooling such as Security Center and Data Detect.
- Agentforce AI is built in, with prospecting agents, pipeline forecasting insights and call coaching added in the Winter 27 release.
- Gartner has named it a Leader in CRM Sales Platforms for 20 years in a row, according to Salesforce.
Cons
- List prices rose again in September 2026. Core costs $195 and Advanced $395 per user per month, roughly 11 and 13 percent above the Enterprise and Unlimited editions they replaced.
- Many capabilities are paid extras, including API access on Pro, Agentforce, Sales Dialer and Revenue Intelligence, so the real budget is well above the entry price.
- Pro Suite and higher editions require annual contracts, and analysts note that downgrading mid-contract is difficult.
- Reviewers say small businesses often need an in-house admin or paid partners to run it, and that they use only a fraction of the features they pay for.
- Capterra gives it 4.0 out of 5 for ease of use, and G2 reviewers cite a steep learning curve for new users.
