Agile CRM vs Mailshake: Complete Comparison (2026)
An in-depth comparison of Agile CRM and Mailshake to help you choose the right tool for your business.
Last updated: November 2026
Agile CRM
5.7/10
Agile CRM is a low-cost CRM for small businesses that combines contact and deal management, marketing automation, telephony and a helpdesk.
Mailshake
6.5/10
Mailshake is a cold email and sales engagement platform with sequences, warmup, a unified inbox, a phone dialer and CRM sync, aimed at small outbound sales teams.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 5.7/10 | 6.5/10 |
| Customization | 6/10 | 5/10 |
| Analytics | 4/10 | 6/10 |
| Integration | 6/10 | 7/10 |
| Support | 5/10 | 8/10 |
| Ease of Use | 5/10 | 8/10 |
| Security | 5/10 | 5/10 |
| Cost | 8/10 | 7/10 |
| Scalability | 4/10 | 5/10 |
| Pricing | ||
| Free plan | Yes | No |
| Cheapest paid plan | $15/user/mo Starter | $29/user/mo Starter |
| Estimated cost for 10 users | Free Free | $290/mo Starter |
| Features | ||
| Built-in Calling | ||
| Contact Management | ||
| Integrations | ||
| Lead Management | ||
| Reporting & Analytics | ||
| Sales Automation | ||
| Collaboration | Not listed | |
| Customer Support Management | Not listed | |
| Marketing Automation | Not listed | |
| Mobile Access | Not listed | |
| Opportunity Management | Not listed | |
Agile CRM vs Mailshake cost by team size
Agile CRM costs less at every team size we checked.
| Team size | Agile CRM | Mailshake |
|---|---|---|
| 1 user | FreeFree | $29/moStarter |
| 5 users | FreeFree | $145/moStarter |
| 10 users | FreeFree | $290/moStarter |
| 25 users | $375/moStarter | $725/moStarter |
| 50 users | $750/moStarter | $1,450/moStarter |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Agile CRM
- Has a free plan (Mailshake does not)
- Lower estimated cost for 10 users: Free vs $290/mo
- Higher Customization score (6/10 vs 5/10)
- Higher Cost score (8/10 vs 7/10)
- Better fit for customer support teams (5/10 vs 1/10)
Why choose Mailshake
- Higher Support score (8/10 vs 5/10)
- Higher Ease of Use score (8/10 vs 5/10)
- Better fit for sales teams (8/10 vs 6/10)
Pros & Cons
Agile CRM
Pros
- The free plan allows up to 10 users and 1,000 contacts, which is generous for a small team trying out a CRM.
- Sales, marketing automation and helpdesk tickets share one contact record, so small businesses do not need separate tools.
- Native connectors cover Shopify, WooCommerce, Magento, Stripe, Twilio and RingCentral, and a REST API is available.
- Reviewers on G2 and Capterra rate it about 4 out of 5 and often praise the number of features for the price.
Cons
- Starter allows only three integrations and five automations, so many teams must move to Regular, which costs several times more.
- The low advertised prices require a longer commitment, and monthly billing is much higher.
- Reviewers describe a dated, cluttered interface that can load slowly.
- Reporting is basic, with no forecasting or multi-touch attribution.
- Support quality is inconsistent. Phone support is only available in business hours, and some users report slow responses and trouble getting refunds.
Mailshake
Pros
- Every plan includes unlimited email warmup, verification and contact uploads.
- One reviewer reported going from signup to a first campaign in under an hour.
- Support is rated highly: Capterra users give 4.5 for customer service, and a Prospeo summary cites a G2 average of 4.7.
- The Sales Engagement tier includes a dialer with unlimited free North American minutes.
- The integrations page lists many native CRM connections, including Salesforce, HubSpot, Pipedrive, Zoho, Copper and Freshsales.
Cons
- There is no free trial, and reviewers describe a strict refund policy.
- Invoices and cancellation confirmations are not emailed automatically.
- Reviewers say connected mailboxes can disconnect and stall sequences.
- LinkedIn steps are capped (Prospeo reports 10 messages per day), and Data Finder accuracy is described as weak.
- Per-user pricing becomes costly for teams larger than about five reps.
Not sold on either?
Frequently Asked Questions
Mailshake scores higher on our CRM criteria: 6.5/10 against 5.7/10 for Agile CRM. The largest gap is in Ease of Use: 5/10 for Agile CRM and 8/10 for Mailshake.
Agile CRM costs less for 10 users: free on its Free plan, against about $290/mo on its Starter plan for Mailshake, billed monthly.
Agile CRM has a free plan; Mailshake does not list one.
Agile CRM is the better fit for customer support teams: we rate it 5/10 for them, against 1/10 for Mailshake.
