GPTBots
6.6/10No-code enterprise platform from Aurora Mobile for building AI agents, workflows and chatbots on company knowledge, deployable as SaaS or on-premises.
Data last updated November 2026 · Our methodology
Overview
GPTBots.ai is an AI agent platform run by Aurora Mobile, a Nasdaq-listed company. Teams use a no-code builder to create agents that answer questions from their own documents and databases, run multi-step workflows, and work across customer channels. There are four build types: simple Agents, FlowAgents built on a canvas, MultiAgent teams with planner, executor and reviewer roles, and chained Workflows. Knowledge bases can pull in files, spreadsheets, URLs that refresh on a schedule, Q&A pairs and Google Drive. Agents can also query SQL and NoSQL databases in plain language and draw charts from the results. Templates cover customer support, AI SDR, enterprise search and data insights. The newer GWork workspace drafts documents, slides and spreadsheets for employees. Published agents can be deployed to website widgets, WhatsApp, Messenger, Instagram, Telegram, LINE, Slack, Teams and Discord, and Zapier extends the reach further. Handoff to human agents goes through Intercom, LiveChat, Zoho SalesIQ or a webhook. Hosting options are shared SaaS in Singapore, Japan or Thailand, a dedicated cloud, or on-premises. GPTBots lists SOC 2 Type II, ISO 27001 and ISO 27701 certifications, and offers SAML/OIDC SSO, RBAC and audit logs. Pricing is built on credits, where 100 credits cost 1 US dollar. The free plan includes 100 credits a month, and extra credits cost 10 dollars per 1,000 and expire after a year. The Business and Enterprise plans are quoted by sales only. That opaque pricing is the main drawback, along with reviewer complaints about thin documentation and a small plugin library. The platform suits mid-size and large companies, especially in Asia-Pacific, that want help from vendor engineers or need to keep data on their own infrastructure.
Our Rating
Who GPTBots is best for
Best software for Customer Support TeamsGood fit
Support agent templates, a wide range of messaging channels and handoff to help desks like Intercom and Zoho SalesIQ are central to the product.
SSO, RBAC, audit logs, ISO and SOC 2 certifications, and on-premises deployment target large organisations.
Vendor case studies cover e-commerce service and price tracking, and WhatsApp, Instagram and Messenger channels are supported.
The Business plan's 10 seats and 100 agents fit mid-size teams, though they must get a sales quote.
Less suited
An AI SDR template and automated lead response over WhatsApp and LINE are offered.
The free plan is very limited and paid plans need a sales conversation with no published price.
Pros & Cons
Pros
- Four build modes in one product (Agent, FlowAgent, MultiAgent and Workflow) let teams start simple and add canvas logic or multi-agent teams later.
- You can pick from many model providers, including OpenAI, Anthropic, Google, DeepSeek and Mistral, without supplying your own API keys.
- Plain-language queries against MySQL, PostgreSQL, Oracle, MongoDB and other databases, with chart output, go beyond document-only RAG.
- Strong governance: SAML 2.0 and OIDC SSO, RBAC plus ABAC, permanent audit logs of model calls and tool use, and listed SOC 2 Type II and ISO 27001/27701 certifications.
- Three hosting models (SaaS, dedicated cloud, on-premises) suit companies with data residency requirements.
- G2 reviewers rate it about 4.8 of 5 and frequently praise how responsive vendor support is.
Cons
- No public price for the Business or Enterprise plans, so you have to talk to sales to budget.
- Credit usage varies by model and token count, which makes costs hard to predict, and top-up credits expire after a year.
- G2 reviewers repeatedly cite incomplete developer documentation and a small plugin library.
- There is no built-in human agent inbox, so live handoff needs a third-party help desk or a webhook.
- There are no official language SDKs, only a REST API, and the free tier's rate limits are restrictive.
Key Features
GPTBots Pricing
Free
- 100 credits per month
- Lower rate limit than paid plans
- Access to the agent and workflow builders
Business
- 10,000 credits
- 10 team member seats
- Price on request from sales
- Create up to 100 agents and workflows
- Publish up to 10 agents and workflows
- Advanced features and a higher rate limit than Free
Enterprise
- Custom credits and seats
- AI consulting and implementation
- Agent development and operations services
- Private deployment options (dedicated cloud or on-premises)
Frequently Asked Questions
Yes. The free plan includes 100 credits a month for trying and testing the platform. Paid Business and Enterprise plans are arranged through the sales team.
100 credits equal 1 US dollar. Each answer uses credits depending on the model and tokens involved. Extra credits cost 10 dollars per 1,000 as a one-time Stripe payment, are valid for one year, and cannot be refunded.
The documentation lists 10,000 credits, up to 100 agents and workflows created, up to 10 published, and 10 team seats. The price isn't published, so you need to email support@gptbots.ai or contact sales.
Yes, on the Enterprise plan. Options are a dedicated cloud in a region you choose, or on-premises on your own hardware with intranet access. The shared SaaS version is hosted in Singapore, Japan or Thailand.
GPTBots lists SOC 2 Type II, ISO 27001, ISO 27701 and ESOF certifications. It supports SSO via SAML 2.0 and OIDC, role and attribute-based access control, and audit logs covering sign-ins, retrieval, model calls, tool execution and admin actions.
Native channels include a website widget, iFrame, WhatsApp, Messenger, Instagram, Telegram, LINE, Slack, Microsoft Teams and Discord. Data sources include Google Drive, Notion and Microsoft Office files. Zapier extends it further, and human handoff works through Intercom, LiveChat, Zoho SalesIQ or a webhook.
GPTBots.ai is run by Aurora Mobile (NASDAQ: JG), which began as a push notification provider. It operates through GPTBots Hong Kong Limited, with offices in Hong Kong, Singapore, Shanghai, Malaysia and Japan.
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