Salesforce Service Cloud Pricing
Every Salesforce Service Cloud plan with its monthly and annual price, what it costs for common team sizes, and a calculator to estimate your own monthly cost before you buy.
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Plans and prices
| Plan | Monthly billing | Annual billing (per month) | Per user or flat | Users | Free tier |
|---|---|---|---|---|---|
| Starter Suite | $25/user/mo | $25/user/mo | Per user | No limit listed | No |
| Advanced | $395/user/mo | $395/user/mo | Per user | No limit listed | No |
| Core | $195/user/mo | $195/user/mo | Per user | No limit listed | No |
| Max | $550/user/mo | $550/user/mo | Per user | No limit listed | No |
| Pro Suite | $100/user/mo | $100/user/mo | Per user | No limit listed | No |
Prices last updated November 2026.
What each Salesforce Service Cloud plan includes
Starter Suite
- Monthly or annual billing
- Built-in flows and routing
- Connected Slack conversations
- Email marketing and analytics
- Starting price; transaction fees apply
- Lead, account, contact and opportunity management
Advanced
- Data Detect
- Full sandbox
- Billed annually
- Backup and Recover
- Everything in Core
- Premier Success Plan
- AI agent for customer service
Core
- Billed annually
- Case management
- Self-service help center
- Slack Business+ with Slackbot
- Agentforce for Service, digital channels and workforce management available as paid add-ons
Max
- Tableau Next
- Slack Enterprise+
- Everything in Advanced
- Contact center features
- 2.75M Flex Credits per org per year
- Billed annually, sold through sales
- IT Service with 10 service desk licenses
- Agentforce for Service and Agentforce Coworker, unmetered
Pro Suite
- Everything in Starter
- Access to AgentExchange
- Enhanced real-time chat
- Quoting and forecasting
- Annual contract required
- More customization and automation
What Salesforce Service Cloud costs by team size
| Team size | 1 user | 5 users | 10 users | 25 users | 50 users |
|---|---|---|---|---|---|
| Monthly cost | $25/moStarter Suite | $125/moStarter Suite | $250/moStarter Suite | $625/moStarter Suite | $1,250/moStarter Suite |
The plan that fits each team size, billed monthly, before add-ons and usage charges.
Add-ons
| Add-on | Monthly billing | Annual billing (per month) | Charged |
|---|---|---|---|
| Agentforce Coworker User LicensePer-user license for Agentforce employee-facing assistant use. | $50 | $50 | Per user |
| Agentforce for Service add-onGenerative replies, summaries, answers and knowledge articles, with unmetered employee usage, for editions below Max. Billed annually. | $125 | $125 | Per user |
| Agentforce User LicensePer-user Agentforce license; requires Flex Credits. | $5 | $5 | Per user |
| Enhanced MessagingAdds enhanced messaging channels to service editions. | $75 | $75 | Per user |
Usage pricing
| Metric | Plan | Included per month | Price after that |
|---|---|---|---|
| Agentforce conversation (customer-facing agents) | All plans | None | $2 per conversation |
| Fin AI agent resolution | All plans | None | $0.99 per resolution |
| Flex Credits | All plans | None | $0.005 per credit |
Salesforce Service Cloud Pricing Calculator
Estimate your team's real monthly and annual cost based on seats, billing cycle, and add-ons.
Cost breakdown
Estimated from the vendor's published prices, last updated November 2026. Actual costs may vary based on negotiated contracts. How we collect prices
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Salesforce Service Cloud pricing FAQs
Yes. Salesforce renamed Service Cloud to Agentforce Service at Dreamforce 2025. By Dreamforce 2026 it had gone back to the Service Cloud name, and the pricing page is again titled Service Cloud.
Only Starter Suite offers monthly billing. Pro Suite, Core, Advanced and Max are priced per user per month but billed annually under a contract.
Max includes unmetered Agentforce for Service and 2.75 million Flex Credits a year. Other editions can add Agentforce for Service at $125 per user per month, or pay per use with Flex Credits at $500 per 100,000 credits (an action costs 20 credits, a voice action 30) or $2 per conversation. Flex Credits and conversation pricing cannot be used in the same org, and unused credits do not roll over.
No, Salesforce Service Cloud does not list a free plan. Its cheapest paid plan is Starter Suite, at $25/user/mo billed monthly.
Salesforce Service Cloud lists 5 plans. The cheapest paid plan is Starter Suite, at $25/user/mo billed monthly.
Salesforce Service Cloud's Starter Suite plan, at $25/user/mo billed monthly, includes Monthly or annual billing, Built-in flows and routing, Connected Slack conversations, Email marketing and analytics, Starting price; transaction fees apply and Lead, account, contact and opportunity management.
Salesforce Service Cloud costs about $250/mo for 10 users on its Starter Suite plan, billed monthly, before add-ons and usage charges.
Yes. Every Salesforce Service Cloud paid plan with a listed price charges per user, so the cost grows with your team.
Nothing: billed annually, Salesforce Service Cloud costs the same per month as billed monthly.
Yes. Salesforce Service Cloud sells add-ons on top of its plans: Agentforce Coworker User License, Agentforce for Service add-on, Agentforce User License and 1 more. It also charges by usage for Agentforce conversation (customer-facing agents), Fin AI agent resolution and Flex Credits, past what the plan includes.