Kayako Pricing
Every Kayako plan with its monthly and annual price, what it costs for common team sizes, and a calculator to estimate your own monthly cost before you buy.
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Plans and prices
| Plan | Monthly billing | Annual billing (per month) | Per user or flat | Users | Free tier |
|---|---|---|---|---|---|
| Kay (AI agent) | Contact sales | Contact sales | — | No limit listed | No |
| Kayako One | Contact sales | Contact sales | — | No limit listed | No |
Prices last updated November 2026.
What Kayako costs by team size
| Team size | 1 user | 5 users | 10 users | 25 users | 50 users |
|---|---|---|---|---|---|
| Monthly cost | Contact for pricing | Contact for pricing | Contact for pricing | Contact for pricing | Contact for pricing |
The plan that fits each team size, billed monthly, before add-ons and usage charges.
Usage pricing
| Metric | Plan | Included per month | Price after that |
|---|---|---|---|
| AI resolutions by Kay | All plans | None | $1 per resolution |
Kayako Pricing Calculator
Estimate your team's real monthly and annual cost based on seats, billing cycle, and add-ons.
Cost breakdown
Estimated from the vendor's published prices, last updated November 2026. Actual costs may vary based on negotiated contracts. How we collect prices
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Use this estimate to align with your team, then start a trial or subscription.
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Kayako pricing FAQs
Kay costs 1 USD for each ticket it fully resolves without a human. Escalations and partial resolutions are free, and there are no seat or setup fees.
No, Kayako does not list a free plan, and its plans are priced on request.
Yes. Kayako charges by usage for AI resolutions by Kay, past what the plan includes.