Help Scout Pricing
Every Help Scout plan with its monthly and annual price, what it costs for common team sizes, and a calculator to estimate your own monthly cost before you buy.
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Plans and prices
| Plan | Monthly billing | Annual billing (per month) | Per user or flat | Users | Free tier |
|---|---|---|---|---|---|
| Free | Free | Free | — | Up to 5 users | Yes |
| Pro | $90/user/mo | $75/user/mo | Per user | From 10 users | No |
| Plus | $45/user/mo | $45/user/mo | Per user | Up to 50 users | No |
| Standard | $25/user/mo | $25/user/mo | Per user | Up to 25 users | No |
Prices last updated November 2026.
What Help Scout costs by team size
| Team size | 1 user | 5 users | 10 users | 25 users | 50 users |
|---|---|---|---|---|---|
| Monthly cost | FreeFree | FreeFree | $250/moStandard | $625/moStandard | $2,250/moPlus |
The plan that fits each team size, billed monthly, before add-ons and usage charges.
Add-ons
| Add-on | Monthly billing | Annual billing (per month) | Charged |
|---|---|---|---|
| Additional Docs siteExtra knowledge base site: $20 per month billed annually or $24 billed monthly. | $24 | $20 | Per Docs site |
| Additional inboxExtra shared inbox: $10 per month billed annually or $12 billed monthly. | $12 | $10 | Per inbox |
Usage pricing
| Metric | Plan | Included per month | Price after that |
|---|---|---|---|
| AI Answers resolutions | All plans | None | $0.75 per resolution |
Help Scout Pricing Calculator
Estimate your team's real monthly and annual cost based on seats, billing cycle, and add-ons.
Cost breakdown
Estimated from the vendor's published prices, last updated November 2026. Actual costs may vary based on negotiated contracts. How we collect prices
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Help Scout pricing FAQs
Yes. New accounts get three months of unlimited AI Answers resolutions before per-resolution billing starts.
It costs $0.75 per conversation resolved without human help, billed monthly. You can set a spending cap, and pre-paid discounts are available.
Yes. Annual billing is about 16 percent cheaper than monthly. One review notes the discount applies to seats only, not to add-ons.
Yes, Help Scout has a free plan: Free, for up to 5 users.
Help Scout lists 4 plans, including a free plan. The cheapest paid plan is Standard, at $25/user/mo billed monthly.
Help Scout costs about $250/mo for 10 users on its Standard plan, billed monthly, before add-ons and usage charges.
Yes. Every Help Scout paid plan with a listed price charges per user, so the cost grows with your team.
Up to 17%. The Pro plan costs $75/user/mo billed annually, against $90/user/mo billed monthly.
Yes. Help Scout sells add-ons on top of its plans: Additional Docs site and Additional inbox. It also charges by usage for AI Answers resolutions, past what the plan includes.