Odoo vs Sugar Sell Comparison
Compare Odoo vs Sugar Sell features, pricing, and more.
Last updated: November 2026
Odoo
7.2/10
Odoo is an open-source business suite whose CRM app handles leads, pipelines, calling, and reporting for small and mid-sized companies, with ERP modules available alongside it.
Sugar Sell
6.4/10
Sugar Sell is the sales CRM from SugarAI, formerly SugarCRM. It covers pipeline, forecasting, workflow automation and ERP-informed AI selling for mid-sized and larger B2B sales teams.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.2/10 | 6.4/10 |
| Analytics | 7/10 | 7/10 |
| Cost | 8/10 | 4/10 |
| Customization | 9/10 | 8/10 |
| Ease of Use | 5/10 | 6/10 |
| Integration | 8/10 | 7/10 |
| Scalability | 7/10 | 7/10 |
| Security | 7/10 | 7/10 |
| Support | 5/10 | 6/10 |
| Pricing | ||
| Free plan | Yes | No |
| Cheapest paid plan | €31/user/mo Standard | $68/user/mo Standard+ |
| Estimated cost for 10 users | Free One App Free | Contact for pricing |
| Features | ||
| Marketing Automation | ||
| Collaboration | ||
| Contact Management | ||
| Integrations | ||
| Lead Management | ||
| Mobile Access | ||
| Opportunity Management | ||
| Reporting & Analytics | ||
| Sales Automation | ||
| Built-in Calling | Not listed | |
| Customer Support Management | Not listed | |
Odoo vs Sugar Sell cost by team size
| Team size | Odoo | Sugar Sell |
|---|---|---|
| 1 user | FreeOne App Free | Contact for pricing |
| 5 users | FreeOne App Free | Contact for pricing |
| 10 users | FreeOne App Free | Contact for pricing |
| 25 users | FreeOne App Free | Contact for pricing |
| 50 users | FreeOne App Free | Contact for pricing |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Odoo
- Has a free plan (Sugar Sell does not)
- Higher Cost score (8/10 vs 4/10)
- Higher Customization score (9/10 vs 8/10)
- Better fit for small business (8/10 vs 3/10)
- Better fit for startups (7/10 vs 3/10)
Why choose Sugar Sell
- Higher Ease of Use score (6/10 vs 5/10)
- Higher Support score (6/10 vs 5/10)
- Better fit for manufacturing (9/10 vs 5/10)
- Better fit for enterprise (7/10 vs 5/10)
Pros & Cons
Odoo
Pros
- The free plan gives unlimited users on a single app, so a team can run the CRM at no license cost.
- CRM data flows natively into Odoo's Sales, Inventory, Invoicing, and Email Marketing apps, so quotes and stock checks happen without third-party connectors.
- Lead tools go beyond the basics, with predictive scoring, quota-based assignment, deduplication, and enrichment.
- It is open source and highly customizable through Studio, the API, or self-hosting.
Cons
- Reviewers often describe the interface and workflows as complex for new users.
- Setup usually needs internal staff or a paid implementation partner.
- Some users report slow performance with large datasets.
- Opinions on support and documentation quality are mixed, and paid support is email-only on weekdays.
Sugar Sell
Pros
- Combines CRM records with ERP order history to produce reorder, cross-sell and churn signals, which suits distributors and manufacturers.
- Workflows, business processes and dashboards are highly configurable without moving to a separate platform.
- Security attestations are documented, including ISO 27001:2022 and SOC 2 Type II, with regional hosting options.
- Support tiers come with published P1 response targets, from 4 business hours down to 1 hour around the clock.
Cons
- A reported 15-user minimum with annual-only billing puts the entry cost above $12,000 a year.
- Email sync on the base plan and the ERP-driven AI in the Precision+ tiers cost extra.
- Cloud deployments throttle API traffic above 20 requests per second and do not allow direct database access.
- Reviewers point to a learning curve and a setup that can take weeks to months with a dedicated admin.
Not sold on either?
Frequently Asked Questions
Odoo scores higher on our CRM criteria: 7.2/10 against 6.4/10 for Sugar Sell. The largest gap is in Cost: 8/10 for Odoo and 4/10 for Sugar Sell.
Odoo has a free plan; Sugar Sell does not list one.
Odoo is the better fit for small business: we rate it 8/10 for them, against 3/10 for Sugar Sell.
Odoo has Marketing Automation, which Sugar Sell lacks.
