Odoo vs Reply.io Comparison
Compare Odoo vs Reply.io features, pricing, and more.
Last updated: November 2026
Odoo
7.2/10
Odoo is an open-source business suite whose CRM app handles leads, pipelines, calling, and reporting for small and mid-sized companies, with ERP modules available alongside it.
Reply.io
6.1/10
Reply.io is a sales engagement platform that automates multichannel outbound sequences across email, LinkedIn, calls, SMS and WhatsApp, and includes an AI SDR, for B2B sales teams and agencies.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.2/10 | 6.1/10 |
| Analytics | 7/10 | 7/10 |
| Cost | 8/10 | 5/10 |
| Customization | 9/10 | 6/10 |
| Ease of Use | 5/10 | 5/10 |
| Integration | 8/10 | 7/10 |
| Scalability | 7/10 | 7/10 |
| Security | 7/10 | 5/10 |
| Support | 5/10 | 8/10 |
| Pricing | ||
| Free plan | Yes | No |
| Cheapest paid plan | €31/user/mo Standard | $59/user/mo Email Volume (1,000 active contacts) |
| Estimated cost for 10 users | Free One App Free | $590/mo Email Volume (1,000 active contacts) |
| Features | ||
| Built-in Calling | ||
| Contact Management | ||
| Integrations | ||
| Lead Management | ||
| Reporting & Analytics | ||
| Sales Automation | ||
| Collaboration | Not listed | |
| Customer Support Management | Not listed | |
| Marketing Automation | Not listed | |
| Mobile Access | Not listed | |
| Opportunity Management | Not listed | |
Odoo vs Reply.io cost by team size
| Team size | Odoo | Reply.io |
|---|---|---|
| 1 user | FreeOne App Free | $59/moEmail Volume (1,000 active contacts) |
| 5 users | FreeOne App Free | $295/moEmail Volume (1,000 active contacts) |
| 10 users | FreeOne App Free | $590/moEmail Volume (1,000 active contacts) |
| 25 users | FreeOne App Free | $1,475/moEmail Volume (1,000 active contacts) |
| 50 users | FreeOne App Free | $2,950/moEmail Volume (1,000 active contacts) |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Odoo
- Has a free plan (Reply.io does not)
- Higher Cost score (8/10 vs 5/10)
- Higher Customization score (9/10 vs 6/10)
- Better fit for small business (8/10 vs 5/10)
- Better fit for marketing teams (6/10 vs 4/10)
Why choose Reply.io
- Higher Support score (8/10 vs 5/10)
- Better fit for sales teams (9/10 vs 7/10)
Pros & Cons
Odoo
Pros
- The free plan gives unlimited users on a single app, so a team can run the CRM at no license cost.
- CRM data flows natively into Odoo's Sales, Inventory, Invoicing, and Email Marketing apps, so quotes and stock checks happen without third-party connectors.
- Lead tools go beyond the basics, with predictive scoring, quota-based assignment, deduplication, and enrichment.
- It is open source and highly customizable through Studio, the API, or self-hosting.
Cons
- Reviewers often describe the interface and workflows as complex for new users.
- Setup usually needs internal staff or a paid implementation partner.
- Some users report slow performance with large datasets.
- Opinions on support and documentation quality are mixed, and paid support is email-only on weekdays.
Reply.io
Pros
- Covers email, LinkedIn, calls, SMS and WhatsApp in one sequence builder
- Reviewers repeatedly praise fast, helpful customer support
- From 10,000 contacts, Email Volume tiers include unlimited users, which suits growing teams
- Native HubSpot, Salesforce and Pipedrive syncs plus Zapier
Cons
- Users say total cost is high once add-ons, credits and telephony fees are added
- The interface feels overwhelming to new users and takes time to learn
- Some users report sync glitches and billing disputes
- It is not a full CRM, so deal and pipeline management needs a separate tool
Not sold on either?
Frequently Asked Questions
Odoo scores higher on our CRM criteria: 7.2/10 against 6.1/10 for Reply.io. The largest gap is in Cost: 8/10 for Odoo and 5/10 for Reply.io.
Odoo has a free plan; Reply.io does not list one.
Odoo is the better fit for small business: we rate it 8/10 for them, against 5/10 for Reply.io.
