Odoo CRM vs Twenty: Complete Comparison (2026)
An in-depth comparison of Odoo CRM and Twenty to help you choose the right tool for your business.
Last updated: November 2026
Odoo CRM
7.1/10
Odoo CRM is a pipeline and lead management app in the Odoo business suite, for small and mid-sized companies that want sales tied to quoting, invoicing and marketing.
Twenty
6.7/10
Twenty is an open-source CRM for businesses. Teams can self-host it for free or use its cloud plans, and they get custom objects, workflows, AI agents and developer APIs.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.1/10 | 6.7/10 |
| Analytics | 6/10 | 4/10 |
| Cost | 8/10 | 8/10 |
| Customization | 9/10 | 9/10 |
| Ease of Use | 5/10 | 7/10 |
| Integration | 8/10 | 6/10 |
| Scalability | 7/10 | 5/10 |
| Security | 7/10 | 6/10 |
| Support | 5/10 | 5/10 |
| Pricing | ||
| Free plan | Yes | Yes |
| Cheapest paid plan | €31/user/mo Standard | $9/user/mo Pro |
| Estimated cost for 10 users | Free One App Free | Free Self-hosted (open source) |
| Features | ||
| Collaboration | ||
| Contact Management | ||
| Integrations | ||
| Lead Management | ||
| Opportunity Management | ||
| Reporting & Analytics | ||
| Sales Automation | ||
| Built-in Calling | Not listed | |
| Customer Support Management | Not listed | |
| Marketing Automation | Not listed | |
| Mobile Access | Not listed | |
Odoo CRM vs Twenty cost by team size
| Team size | Odoo CRM | Twenty |
|---|---|---|
| 1 user | FreeOne App Free | FreeSelf-hosted (open source) |
| 5 users | FreeOne App Free | FreeSelf-hosted (open source) |
| 10 users | FreeOne App Free | FreeSelf-hosted (open source) |
| 25 users | FreeOne App Free | FreeSelf-hosted (open source) |
| 50 users | FreeOne App Free | FreeSelf-hosted (open source) |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Odoo CRM
- Higher Analytics score (6/10 vs 4/10)
- Higher Integration score (8/10 vs 6/10)
- Better fit for mid-market (8/10 vs 6/10)
Why choose Twenty
- Higher Ease of Use score (7/10 vs 5/10)
- Better fit for developers (8/10 vs 5/10)
- Better fit for startups (9/10 vs 7/10)
Pros & Cons
Odoo CRM
Pros
- The free One App plan allows unlimited users on a single app such as CRM.
- Opportunities link natively to Odoo quotations, invoicing, inventory and marketing apps, so the data needs no syncing.
- The built-in Odoo Phone VoIP app places calls from CRM records and logs them automatically.
- Studio, the open-source code base and on-premise hosting allow deep customization.
- Cloud data is encrypted at rest with AES-256, and 14 backups are kept across three data centers.
Cons
- Reviewers say the interface overwhelms new users and that initial setup takes time.
- Studio, the API and multi-company require the more expensive Custom plan.
- Support quality and documentation draw mixed reviews, and some users call the docs outdated.
- Some users report performance issues with large datasets.
- SMS, lead generation and enrichment credits, and partner implementation are billed separately.
Twenty
Pros
- Teams can create custom objects, fields and views without code, which makes the CRM flexible to model.
- The open-source core can be self-hosted at no licence cost, which avoids vendor lock-in.
- REST and GraphQL APIs, webhooks and an MCP server are included on every plan.
- At 9 USD per user per month, the Pro cloud plan costs far less than Salesforce or HubSpot.
- Google and Microsoft email and calendar sync is built in.
Cons
- There is no native mobile app, and users say the responsive web interface is hard to use on a phone.
- Reporting and forecasting are basic compared with Salesforce, according to reviewers.
- The integration ecosystem is small, so some connections need custom API work or Zapier.
- Self-hosting puts updates, security patches and backups on your own team, and the AGPL licence carries obligations if you modify the code.
- SSO, audit logs and fine-grained roles require the 39 USD Organization plan.
Not sold on either?
Frequently Asked Questions
Odoo CRM scores higher on our CRM criteria: 7.1/10 against 6.7/10 for Twenty. The largest gap is in Analytics: 6/10 for Odoo CRM and 4/10 for Twenty.
Yes, both Odoo CRM and Twenty have a free plan.
Twenty is the better fit for developers: we rate it 8/10 for them, against 5/10 for Odoo CRM.
