Odoo CRM vs Reply.io Comparison
Compare Odoo CRM vs Reply.io features, pricing, and more.
Last updated: November 2026
Odoo CRM
7.1/10
Odoo CRM is a pipeline and lead management app in the Odoo business suite, for small and mid-sized companies that want sales tied to quoting, invoicing and marketing.
Reply.io
6.1/10
Reply.io is a sales engagement platform that automates multichannel outbound sequences across email, LinkedIn, calls, SMS and WhatsApp, and includes an AI SDR, for B2B sales teams and agencies.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.1/10 | 6.1/10 |
| Customization | 9/10 | 6/10 |
| Analytics | 6/10 | 7/10 |
| Integration | 8/10 | 7/10 |
| Support | 5/10 | 8/10 |
| Ease of Use | 5/10 | 5/10 |
| Security | 7/10 | 5/10 |
| Cost | 8/10 | 5/10 |
| Scalability | 7/10 | 7/10 |
| Pricing | ||
| Free plan | Yes | No |
| Cheapest paid plan | €31/user/mo Standard | $59/user/mo Email Volume (1,000 active contacts) |
| Estimated cost for 10 users | Free One App Free | $590/mo Email Volume (1,000 active contacts) |
| Features | ||
| Built-in Calling | ||
| Contact Management | ||
| Integrations | ||
| Lead Management | ||
| Reporting & Analytics | ||
| Sales Automation | ||
| Collaboration | Not listed | |
| Customer Support Management | Not listed | |
| Marketing Automation | Not listed | |
| Opportunity Management | Not listed | |
Odoo CRM vs Reply.io cost by team size
| Team size | Odoo CRM | Reply.io |
|---|---|---|
| 1 user | FreeOne App Free | $59/moEmail Volume (1,000 active contacts) |
| 5 users | FreeOne App Free | $295/moEmail Volume (1,000 active contacts) |
| 10 users | FreeOne App Free | $590/moEmail Volume (1,000 active contacts) |
| 25 users | FreeOne App Free | $1,475/moEmail Volume (1,000 active contacts) |
| 50 users | FreeOne App Free | $2,950/moEmail Volume (1,000 active contacts) |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Odoo CRM
- Has a free plan (Reply.io does not)
- Higher Customization score (9/10 vs 6/10)
- Higher Cost score (8/10 vs 5/10)
- Better fit for small business (8/10 vs 5/10)
- Better fit for marketing teams (6/10 vs 4/10)
Why choose Reply.io
- Higher Support score (8/10 vs 5/10)
- Higher Analytics score (7/10 vs 6/10)
- Better fit for sales teams (9/10 vs 7/10)
Pros & Cons
Odoo CRM
Pros
- The free One App plan allows unlimited users on a single app such as CRM.
- Opportunities link natively to Odoo quotations, invoicing, inventory and marketing apps, so the data needs no syncing.
- The built-in Odoo Phone VoIP app places calls from CRM records and logs them automatically.
- Studio, the open-source code base and on-premise hosting allow deep customization.
- Cloud data is encrypted at rest with AES-256, and 14 backups are kept across three data centers.
Cons
- Reviewers say the interface overwhelms new users and that initial setup takes time.
- Studio, the API and multi-company require the more expensive Custom plan.
- Support quality and documentation draw mixed reviews, and some users call the docs outdated.
- Some users report performance issues with large datasets.
- SMS, lead generation and enrichment credits, and partner implementation are billed separately.
Reply.io
Pros
- Covers email, LinkedIn, calls, SMS and WhatsApp in one sequence builder
- Reviewers repeatedly praise fast, helpful customer support
- From 10,000 contacts, Email Volume tiers include unlimited users, which suits growing teams
- Native HubSpot, Salesforce and Pipedrive syncs plus Zapier
Cons
- Users say total cost is high once add-ons, credits and telephony fees are added
- The interface feels overwhelming to new users and takes time to learn
- Some users report sync glitches and billing disputes
- It is not a full CRM, so deal and pipeline management needs a separate tool
Not sold on either?
Frequently Asked Questions
Odoo CRM scores higher on our CRM criteria: 7.1/10 against 6.1/10 for Reply.io. The largest gap is in Cost: 8/10 for Odoo CRM and 5/10 for Reply.io.
Odoo CRM has a free plan; Reply.io does not list one.
Odoo CRM is the better fit for small business: we rate it 8/10 for them, against 5/10 for Reply.io.
