Mailshake vs SuperOffice CRM: Complete Comparison (2026)
An in-depth comparison of Mailshake and SuperOffice CRM to help you choose the right tool for your business.
Last updated: November 2026
Mailshake
6.5/10
Mailshake is a cold email and sales engagement platform with sequences, warmup, a unified inbox, a phone dialer and CRM sync, aimed at small outbound sales teams.
SuperOffice CRM
6/10
Norwegian cloud CRM that combines sales, customer service and marketing tools, aimed at European B2B companies from small teams to larger organisations.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.5/10 | 6/10 |
| Customization | 5/10 | 7/10 |
| Analytics | 6/10 | 6/10 |
| Integration | 7/10 | 6/10 |
| Support | 8/10 | 7/10 |
| Ease of Use | 8/10 | 6/10 |
| Security | 5/10 | 8/10 |
| Cost | 7/10 | 3/10 |
| Scalability | 5/10 | 7/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | $29/user/mo Starter | €45/user/mo Starter |
| Estimated cost for 10 users | $290/mo Starter | €650/mo Core |
| Features | ||
| Collaboration | ||
| Contact Management | ||
| Integrations | ||
| Lead Management | ||
| Reporting & Analytics | ||
| Sales Automation | ||
| Built-in Calling | Not listed | |
| Customer Support Management | Not listed | |
| Marketing Automation | Not listed | |
| Mobile Access | Not listed | |
| Opportunity Management | Not listed | |
Mailshake vs SuperOffice CRM cost by team size
| Team size | Mailshake | SuperOffice CRM |
|---|---|---|
| 1 user | $29/moStarter | €45/moStarter |
| 5 users | $145/moStarter | €225/moStarter |
| 10 users | $290/moStarter | €650/moCore |
| 25 users | $725/moStarter | €1,625/moCore |
| 50 users | $1,450/moStarter | €3,250/moCore |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Mailshake
- Higher Cost score (7/10 vs 3/10)
- Higher Ease of Use score (8/10 vs 6/10)
- Better fit for startups (7/10 vs 3/10)
- Better fit for freelancers (5/10 vs 2/10)
Why choose SuperOffice CRM
- Higher Security score (8/10 vs 5/10)
- Higher Customization score (7/10 vs 5/10)
- Better fit for customer support teams (7/10 vs 1/10)
- Better fit for mid-market (8/10 vs 4/10)
Pros & Cons
Mailshake
Pros
- Every plan includes unlimited email warmup, verification and contact uploads.
- One reviewer reported going from signup to a first campaign in under an hour.
- Support is rated highly: Capterra users give 4.5 for customer service, and a Prospeo summary cites a G2 average of 4.7.
- The Sales Engagement tier includes a dialer with unlimited free North American minutes.
- The integrations page lists many native CRM connections, including Salesforce, HubSpot, Pipedrive, Zoho, Copper and Freshsales.
Cons
- There is no free trial, and reviewers describe a strict refund policy.
- Invoices and cancellation confirmations are not emailed automatically.
- Reviewers say connected mailboxes can disconnect and stall sequences.
- LinkedIn steps are capped (Prospeo reports 10 messages per day), and Data Finder accuracy is described as weak.
- Per-user pricing becomes costly for teams larger than about five reps.
SuperOffice CRM
Pros
- One system covers sales pipeline, service ticketing with SLAs, and email marketing, so data is not split across separate tools.
- Reviewers on several sites praise how responsive the support and account management teams are.
- The trust center says data is protected by an ISO 27001 certified management system, and every plan includes GDPR and consent tools.
- App Store integrations are tested and security-certified before they are listed, and there is an open, documented API.
- Users can customise fields and templates, such as quotes, to match their own processes.
Cons
- Per-user prices of 45 to 160 euros a month are high, and training and onboarding cost extra.
- There is no free plan and no advertised self-serve trial; buyers must book a demo or take a product tour.
- Some reviewers report slowness, cloud outages and too many clicks to reach information.
- Marketing automation flows, web forms and SLA management are only available on the more expensive Growth and Plus plans.
- Some users report Outlook connection problems and gaps in linking to billing and BI systems.
Not sold on either?
Frequently Asked Questions
Mailshake scores higher on our CRM criteria: 6.5/10 against 6/10 for SuperOffice CRM. The largest gap is in Cost: 7/10 for Mailshake and 3/10 for SuperOffice CRM.
No, neither Mailshake nor SuperOffice CRM lists a free plan.
SuperOffice CRM is the better fit for customer support teams: we rate it 7/10 for them, against 1/10 for Mailshake.
