Mailshake vs Odoo CRM Comparison

Why choose Mailshake

• Higher Ease of Use score (8/10 vs 5/10)
• Higher Support score (8/10 vs 5/10)

Why choose Odoo CRM

• Has a free plan (Mailshake does not)
• Higher Customization score (9/10 vs 5/10)
• Higher Scalability score (7/10 vs 5/10)
• Better fit for mid-market (8/10 vs 4/10)
• Better fit for customer support teams (4/10 vs 1/10)

Mailshake

Pros

• Every plan includes unlimited email warmup, verification and contact uploads.
• One reviewer reported going from signup to a first campaign in under an hour.
• Support is rated highly: Capterra users give 4.5 for customer service, and a Prospeo summary cites a G2 average of 4.7.
• The Sales Engagement tier includes a dialer with unlimited free North American minutes.
• The integrations page lists many native CRM connections, including Salesforce, HubSpot, Pipedrive, Zoho, Copper and Freshsales.

Cons

• There is no free trial, and reviewers describe a strict refund policy.
• Invoices and cancellation confirmations are not emailed automatically.
• Reviewers say connected mailboxes can disconnect and stall sequences.
• LinkedIn steps are capped (Prospeo reports 10 messages per day), and Data Finder accuracy is described as weak.
• Per-user pricing becomes costly for teams larger than about five reps.

Odoo CRM

Pros

• The free One App plan allows unlimited users on a single app such as CRM.
• Opportunities link natively to Odoo quotations, invoicing, inventory and marketing apps, so the data needs no syncing.
• The built-in Odoo Phone VoIP app places calls from CRM records and logs them automatically.
• Studio, the open-source code base and on-premise hosting allow deep customization.
• Cloud data is encrypted at rest with AES-256, and 14 backups are kept across three data centers.

Cons

• Reviewers say the interface overwhelms new users and that initial setup takes time.
• Studio, the API and multi-company require the more expensive Custom plan.
• Support quality and documentation draw mixed reviews, and some users call the docs outdated.
• Some users report performance issues with large datasets.
• SMS, lead generation and enrichment credits, and partner implementation are billed separately.