HaloPSA vs TeleCRM: Complete Comparison (2026)
An in-depth comparison of HaloPSA and TeleCRM to help you choose the right tool for your business.
Last updated: November 2026
HaloPSA
7.1/10
HaloPSA is a professional services automation platform for managed service providers and IT service teams. It combines ticketing, projects, time tracking, billing and reporting.
TeleCRM
6.2/10
TeleCRM is an India-built, calling-first CRM for telecalling and sales teams that combines a one-click phone dialer, WhatsApp messaging, lead capture and automation.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.1/10 | 6.2/10 |
| Customization | 9/10 | 6/10 |
| Analytics | 7/10 | 6/10 |
| Integration | 8/10 | 6/10 |
| Support | 7/10 | 5/10 |
| Ease of Use | 5/10 | 7/10 |
| Security | 9/10 | 4/10 |
| Cost | 5/10 | 8/10 |
| Scalability | 8/10 | 5/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | £66/user/mo Halo (single plan) | ₹799/user/mo Core CRM (annual billing) |
| Estimated cost for 10 users | Contact for pricing | ₹10,990/mo Core CRM (quarterly billing) |
| Features | ||
| Built-in Calling | Not listed | |
| Contact Management | Not listed | |
| Integrations | Not listed | |
| Lead Management | Not listed | |
| Marketing Automation | Not listed | |
| Mobile Access | Not listed | |
| Reporting & Analytics | Not listed | |
| Sales Automation | Not listed | |
| More features | ||
| Scheduling | Not listed | |
| Client collaboration | Not listed | |
| App integrations | Not listed | |
| Task management | Not listed | |
| Time tracking | Not listed | |
| Workflow automation | Not listed | |
| Dashboards | Not listed | |
| Reporting | Not listed | |
| Knowledge base | Not listed | |
HaloPSA vs TeleCRM cost by team size
| Team size | HaloPSA | TeleCRM |
|---|---|---|
| 1 user | Contact for pricing | ₹1,099/moCore CRM (quarterly billing) |
| 5 users | Contact for pricing | ₹5,495/moCore CRM (quarterly billing) |
| 10 users | Contact for pricing | ₹10,990/moCore CRM (quarterly billing) |
| 25 users | Contact for pricing | ₹27,475/moCore CRM (quarterly billing) |
| 50 users | Contact for pricing | ₹54,950/moCore CRM (quarterly billing) |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose HaloPSA
- Higher Security score (9/10 vs 4/10)
- Higher Customization score (9/10 vs 6/10)
- Better fit for enterprise (7/10 vs 3/10)
- Better fit for customer support teams (7/10 vs 3/10)
Why choose TeleCRM
- Higher Cost score (8/10 vs 5/10)
- Higher Ease of Use score (7/10 vs 5/10)
- Better fit for marketing teams (5/10 vs 2/10)
- Better fit for startups (6/10 vs 4/10)
Pros & Cons
HaloPSA
Pros
- One per-agent plan includes every module and the AI features, with no paid add-ons.
- Portal customers and end users are free, so client collaboration does not add licence cost.
- More than 250 integrations, including accounting and RMM tools, are included at no extra charge.
- Broad compliance coverage includes ISO 27001, SOC 2 Type II, FedRAMP and HIPAA, plus SSO and audit logs.
- Reviewers describe the browser interface as modern and fast.
Cons
- Reviewers say the configuration menus are convoluted, and a consultant is often needed to get the most out of it.
- A paid onboarding package is mandatory and its price is not published.
- The project features are oriented toward IT service delivery rather than complex professional services projects.
- Some users report slowness and weaker calendar, notification and stock-control features.
- Per-agent costs add up for larger teams.
TeleCRM
Pros
- The one-click dialer records and logs calls made from reps' own phones, so teams do not need separate telephony.
- WhatsApp is built in, with Cloud API templates, chatbots and broadcasts.
- Ready-made lead capture from Indian portals such as IndiaMART, Justdial, 99Acres and MagicBricks.
- The annual price of 799 INR (19 USD) per user per month includes unlimited contacts.
- Quarterly and annual plans carry a 15-day full refund window.
Cons
- There is no monthly billing; the shortest commitment is quarterly.
- Automations are capped at 10,000 per month, with extra usage charged, and Meta's WhatsApp fees are billed separately.
- No security or compliance information is published.
- Reviews are mixed: Capterra shows 3.0 from three reviews, including a 1-star rating, and a G2 reviewer complained about support and slow integration.
- Reviewers say advanced capabilities such as AI insights are missing.
Not sold on either?
Frequently Asked Questions
HaloPSA scores higher on our CRM criteria: 7.1/10 against 6.2/10 for TeleCRM. The largest gap is in Security: 9/10 for HaloPSA and 4/10 for TeleCRM.
No, neither HaloPSA nor TeleCRM lists a free plan.
HaloPSA is the better fit for customer support teams: we rate it 7/10 for them, against 3/10 for TeleCRM.
