HaloPSA vs Lark: Complete Comparison (2026)
An in-depth comparison of HaloPSA and Lark to help you choose the right tool for your business.
Last updated: November 2026
HaloPSA
7.1/10
HaloPSA is a professional services automation platform for managed service providers and IT service teams. It combines ticketing, projects, time tracking, billing and reporting.
Lark
6.4/10
Lark is ByteDance's all-in-one workplace suite. It combines chat, video meetings, docs, wikis and the Base database for project tracking and workflow automation.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.1/10 | 6.4/10 |
| Analytics | 7/10 | 6/10 |
| Cost | 5/10 | 8/10 |
| Customization | 9/10 | 7/10 |
| Ease of Use | 5/10 | 6/10 |
| Integration | 8/10 | 5/10 |
| Scalability | 8/10 | 7/10 |
| Security | 9/10 | 7/10 |
| Support | 7/10 | 5/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | £66/user/mo Halo (single plan) | $6/user/mo Basic |
| Estimated cost for 10 users | Contact for pricing | Free Starter |
| Features | ||
| Dashboards | ||
| Knowledge base | ||
| Scheduling | ||
| Task management | ||
| Workflow automation | ||
| App integrations | Not listed | |
| Client collaboration | Not listed | |
| Collaboration tools | Not listed | |
| Databases | Not listed | |
| Docs | Not listed | |
| File sharing | Not listed | |
| Gantt charts | Not listed | |
| Kanban boards | Not listed | |
| Reporting | Not listed | |
| Spreadsheet interface | Not listed | |
| Team messaging | Not listed | |
| Time tracking | Not listed | |
| Timeline view | Not listed | |
HaloPSA vs Lark cost by team size
| Team size | HaloPSA | Lark |
|---|---|---|
| 1 user | Contact for pricing | FreeStarter |
| 5 users | Contact for pricing | FreeStarter |
| 10 users | Contact for pricing | FreeStarter |
| 25 users | Contact for pricing | $150/moBasic |
| 50 users | Contact for pricing | $300/moBasic |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose HaloPSA
- Higher Integration score (8/10 vs 5/10)
- Higher Customization score (9/10 vs 7/10)
- Better fit for government (5/10 vs 2/10)
Why choose Lark
- Has a free plan (HaloPSA does not)
- Higher Cost score (8/10 vs 5/10)
- Higher Ease of Use score (6/10 vs 5/10)
- Better fit for startups (8/10 vs 4/10)
- Better fit for freelancers (4/10 vs 2/10)
Pros & Cons
HaloPSA
Pros
- One per-agent plan includes every module and the AI features, with no paid add-ons.
- Portal customers and end users are free, so client collaboration does not add licence cost.
- More than 250 integrations, including accounting and RMM tools, are included at no extra charge.
- Broad compliance coverage includes ISO 27001, SOC 2 Type II, FedRAMP and HIPAA, plus SSO and audit logs.
- Reviewers describe the browser interface as modern and fast.
Cons
- Reviewers say the configuration menus are convoluted, and a consultant is often needed to get the most out of it.
- A paid onboarding package is mandatory and its price is not published.
- The project features are oriented toward IT service delivery rather than complex professional services projects.
- Some users report slowness and weaker calendar, notification and stock-control features.
- Per-agent costs add up for larger teams.
Lark
Pros
- Combines chat, video meetings, docs, wikis and project databases in one app, so teams switch between tools less often.
- The free Starter plan supports up to 20 users with 100GB of storage, which is generous for small teams.
- Lark Base offers kanban, Gantt and calendar views, dashboards and automations for flexible project tracking.
- Built-in AI translation and timezone tools help distributed and multilingual teams.
- Paid plans start at around $6 to $12 per user per month on annual billing, which can cost less than paying for several separate tools.
Cons
- Banned in the United States since January 2025 along with other ByteDance apps.
- Fewer third-party integrations than Slack or Microsoft 365, according to reviewers.
- The broad feature set takes training to learn, and some reviewers find the chat interface cramped.
- Some users report dropped audio and video calls and a sidebar layout that cannot be changed.
- Enterprise pricing is not published.
Not sold on either?
Frequently Asked Questions
HaloPSA scores higher on our Project Management criteria: 7.1/10 against 6.4/10 for Lark. The largest gap is in Cost: 5/10 for HaloPSA and 8/10 for Lark.
Lark has a free plan; HaloPSA does not list one.
Lark is the better fit for startups: we rate it 8/10 for them, against 4/10 for HaloPSA.
