HaloPSA vs Krayin CRM: Complete Comparison (2026)
An in-depth comparison of HaloPSA and Krayin CRM to help you choose the right tool for your business.
Last updated: November 2026
HaloPSA
7.1/10
HaloPSA is a professional services automation platform for managed service providers and IT service teams. It combines ticketing, projects, time tracking, billing and reporting.
Krayin CRM
6.3/10
Free, MIT-licensed, self-hosted CRM built on Laravel and Vue.js, made by Webkul for SMBs and developers who want to customize how they manage leads, contacts and sales.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.1/10 | 6.3/10 |
| Customization | 9/10 | 9/10 |
| Analytics | 7/10 | 4/10 |
| Integration | 8/10 | 5/10 |
| Support | 7/10 | 5/10 |
| Ease of Use | 5/10 | 5/10 |
| Security | 9/10 | 6/10 |
| Cost | 5/10 | 9/10 |
| Scalability | 8/10 | 5/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | £66/user/mo Halo (single plan) | $20/mo Krayin CRM Hosting |
| Estimated cost for 10 users | Contact for pricing | Free Open Source (self-hosted) |
| Features | ||
| Built-in Calling | Not listed | |
| Contact Management | Not listed | |
| Customer Support Management | Not listed | |
| Integrations | Not listed | |
| Lead Management | Not listed | |
| Opportunity Management | Not listed | |
| Reporting & Analytics | Not listed | |
| More features | ||
| Scheduling | Not listed | |
| Client collaboration | Not listed | |
| App integrations | Not listed | |
| Task management | Not listed | |
| Time tracking | Not listed | |
| Workflow automation | Not listed | |
| Dashboards | Not listed | |
| Reporting | Not listed | |
| Knowledge base | Not listed | |
HaloPSA vs Krayin CRM cost by team size
| Team size | HaloPSA | Krayin CRM |
|---|---|---|
| 1 user | Contact for pricing | FreeOpen Source (self-hosted) |
| 5 users | Contact for pricing | FreeOpen Source (self-hosted) |
| 10 users | Contact for pricing | FreeOpen Source (self-hosted) |
| 25 users | Contact for pricing | FreeOpen Source (self-hosted) |
| 50 users | Contact for pricing | FreeOpen Source (self-hosted) |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose HaloPSA
- Higher Analytics score (7/10 vs 4/10)
- Higher Integration score (8/10 vs 5/10)
- Better fit for customer support teams (7/10 vs 3/10)
- Better fit for enterprise (7/10 vs 4/10)
Why choose Krayin CRM
- Has a free plan (HaloPSA does not)
- Higher Cost score (9/10 vs 5/10)
- Better fit for startups (7/10 vs 4/10)
- Better fit for freelancers (4/10 vs 2/10)
Pros & Cons
HaloPSA
Pros
- One per-agent plan includes every module and the AI features, with no paid add-ons.
- Portal customers and end users are free, so client collaboration does not add licence cost.
- More than 250 integrations, including accounting and RMM tools, are included at no extra charge.
- Broad compliance coverage includes ISO 27001, SOC 2 Type II, FedRAMP and HIPAA, plus SSO and audit logs.
- Reviewers describe the browser interface as modern and fast.
Cons
- Reviewers say the configuration menus are convoluted, and a consultant is often needed to get the most out of it.
- A paid onboarding package is mandatory and its price is not published.
- The project features are oriented toward IT service delivery rather than complex professional services projects.
- Some users report slowness and weaker calendar, notification and stock-control features.
- Per-agent costs add up for larger teams.
Krayin CRM
Pros
- The core is MIT-licensed and free, with no per-user fees.
- The Laravel and Vue.js codebase is modular and easy for PHP developers to extend.
- Products and quotes are included in the free core.
- The project is active, with about 24k GitHub stars.
- Managed hosting at 20 USD per month includes unlimited users.
Cons
- Self-hosting needs PHP 8.3, MySQL or MariaDB and at least 3 GB of RAM, so it takes technical skill.
- Premium extensions are expensive one-time purchases, such as VoIP at 4,500 USD.
- The extension ecosystem is smaller than SuiteCRM's.
- Two-factor authentication is a paid extension rather than built in.
- No mobile app is mentioned on the official site.
Not sold on either?
Frequently Asked Questions
HaloPSA scores higher on our CRM criteria: 7.1/10 against 6.3/10 for Krayin CRM. The largest gap is in Cost: 5/10 for HaloPSA and 9/10 for Krayin CRM.
Krayin CRM has a free plan; HaloPSA does not list one.
HaloPSA is the better fit for customer support teams: we rate it 7/10 for them, against 3/10 for Krayin CRM.
