GoSearch vs Tidio (Lyro AI) Comparison
Compare GoSearch vs Tidio (Lyro AI) features, pricing, and more.
Last updated: November 2026
GoSearch
7.1/10
GoSearch is an AI enterprise search platform that lets employees search and chat over company apps, and build agents and no-code workflows.
Tidio (Lyro AI)
6.6/10
Tidio is a customer service platform that combines live chat, a help desk, no-code Flows automation, and the Lyro AI agent, aimed at small and mid-sized ecommerce businesses.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.1/10 | 6.6/10 |
| Analytics | 5/10 | 6/10 |
| Cost | 7/10 | 6/10 |
| Customization | 6/10 | 6/10 |
| Ease of Use | 8/10 | 8/10 |
| Integration | 8/10 | 7/10 |
| Output Quality | 7/10 | 7/10 |
| Scalability | 7/10 | 6/10 |
| Security | 8/10 | 6/10 |
| Support | 7/10 | 6/10 |
| Pricing | ||
| Free plan | Yes | Yes |
| Cheapest paid plan | $20/user/mo Pro | $29/mo Starter |
| Estimated cost for 10 users | Free Free | Free Free |
| Features | ||
| AI Agents | ||
| Chatbots | ||
| Private Deployment | Not listed | |
| Knowledge Base Search | ||
| API Access | ||
| Workflow Automation | ||
| Text Generation | ||
| Enterprise Controls | ||
Which One Should You Choose?
Why choose GoSearch
- Higher Security score (8/10 vs 6/10)
- Higher Cost score (7/10 vs 6/10)
- Better fit for mid-market (8/10 vs 6/10)
Why choose Tidio (Lyro AI)
- Higher Analytics score (6/10 vs 5/10)
- Better fit for customer support teams (9/10 vs 5/10)
Pros & Cons
GoSearch
Pros
- The Free plan and the $20 per user Pro plan let small teams start without talking to sales.
- More than 100 connectors, including MCP and custom ones, and search results respect existing app permissions.
- Agents and workflows can be built without code and run inside Slack and Teams.
- The vendor states SOC 2 Type II, GDPR, CCPA and HIPAA compliance, with zero data retention.
- G2 reviewers praise its fast, accurate search and quick setup.
Cons
- SSO/SAML, audit logs, the API and BYO cloud are only available on the custom-priced Enterprise plan.
- The Free plan's limit of 10 searches and 3 AI queries per day is too low for real evaluation by a whole team.
- There are few independent reviews: about 21 on G2 and very few on Capterra.
- Reviewers mention limited filters and customization, and occasional slowness or bugs.
- Analysts say its analytics and connector depth for niche systems trail Glean-class suites.
Tidio (Lyro AI)
Pros
- The free plan and 7-day trials need no credit card, so small stores can test Lyro on real traffic.
- The Shopify integration lets agents send product cards and lets Lyro recommend items from the store's inventory.
- Lyro learns from website URLs, PDFs, CSVs, and Zendesk articles and answers in 12 languages.
- Smart Actions and MCP support let Lyro check orders or start returns through your own APIs.
Cons
- Three usage meters plus paid add-ons make monthly bills hard to predict.
- Users on Trustpilot report billing problems, including auto-upgrades and difficulty getting refunds.
- According to reviewers, Lyro can get stuck on complex questions that its sources do not cover.
- SSO and Lyro Connect for existing help desks are available only on the top tiers.
