GoSearch vs PolyAI: Complete Comparison (2026)
An in-depth comparison of GoSearch and PolyAI to help you choose the right tool for your business.
Last updated: November 2026
GoSearch
7.1/10
GoSearch is an AI enterprise search platform that lets employees search and chat over company apps, and build agents and no-code workflows.
PolyAI
7.1/10
PolyAI builds enterprise voice AI agents that answer and resolve customer service calls, with chat and messaging channels, for large contact centers.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.1/10 | 7.1/10 |
| Integration | 8/10 | 8/10 |
| Analytics | 5/10 | 6/10 |
| Customization | 6/10 | 8/10 |
| Ease of Use | 8/10 | 6/10 |
| Support | 7/10 | 8/10 |
| Cost | 7/10 | 3/10 |
| Scalability | 7/10 | 9/10 |
| Security | 8/10 | 9/10 |
| Output Quality | 7/10 | 9/10 |
| Pricing | ||
| Free plan | Yes | No |
| Cheapest paid plan | $20/user/mo Pro | Contact for pricing |
| Estimated cost for 10 users | Free Free | Contact for pricing |
| Features | ||
| AI Agents | ||
| Chatbots | ||
| Workflow Automation | ||
| Private Deployment | Not listed | |
| Knowledge Base Search | ||
| API Access | ||
| Text Generation | Not listed | |
| Enterprise Controls | ||
| Voice and Audio | Not listed | |
| Transcription | Not listed | |
Which One Should You Choose?
Why choose GoSearch
- Has a free plan (PolyAI does not)
- Higher Cost score (7/10 vs 3/10)
- Higher Ease of Use score (8/10 vs 6/10)
- Better fit for small business (8/10 vs 2/10)
- Better fit for startups (8/10 vs 4/10)
Why choose PolyAI
- Higher Customization score (8/10 vs 6/10)
- Higher Scalability score (9/10 vs 7/10)
- Better fit for enterprise (10/10 vs 6/10)
Pros & Cons
GoSearch
Pros
- The Free plan and the $20 per user Pro plan let small teams start without talking to sales.
- More than 100 connectors, including MCP and custom ones, and search results respect existing app permissions.
- Agents and workflows can be built without code and run inside Slack and Teams.
- The vendor states SOC 2 Type II, GDPR, CCPA and HIPAA compliance, with zero data retention.
- G2 reviewers praise its fast, accurate search and quick setup.
Cons
- SSO/SAML, audit logs, the API and BYO cloud are only available on the custom-priced Enterprise plan.
- The Free plan's limit of 10 searches and 3 AI queries per day is too low for real evaluation by a whole team.
- There are few independent reviews: about 21 on G2 and very few on Capterra.
- Reviewers mention limited filters and customization, and occasional slowness or bugs.
- Analysts say its analytics and connector depth for niche systems trail Glean-class suites.
PolyAI
Pros
- Reviewers repeatedly praise its natural-sounding voices and its handling of interruptions and topic changes in multi-turn calls.
- PolyAI claims around 90% end-to-end call resolution on its largest deployments and 99.994% trailing uptime.
- Compliance is strong for regulated industries: SOC 2 Type 2, ISO 27001, PCI DSS, GDPR, and US, UK, EU and APAC data residency.
- Managed pricing bundles maintenance, model upgrades, integrations and 24/7 support.
- One agent can serve voice, SMS, WhatsApp, web chat and email.
- G2 reviewers describe support as responsive during implementation.
Cons
- The platform has no public price, so buyers must go through a sales-led quote.
- Some users report occasional lag or slow responses.
- Reviewers want deeper voice analytics and reporting.
- It can struggle with complex or unusual interactions.
- It relies on underlying telephony providers rather than bundling a full phone system.
- It is oriented toward large enterprises, which makes it a poor fit for small teams.
