Gorgias vs Salesgear: Complete Comparison (2026)
An in-depth comparison of Gorgias and Salesgear to help you choose the right tool for your business.
Last updated: November 2026
Gorgias
6.6/10
Gorgias is an ecommerce helpdesk with an AI Agent that resolves customer support and pre-sale questions, built mainly for Shopify brands.
Salesgear
6.5/10
Salesgear is an outbound sales platform for small sales teams. It combines a B2B contact database, AI prospect research, multichannel sequences, a built-in dialer and two-way CRM sync.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.6/10 | 6.5/10 |
| Analytics | 7/10 | 6/10 |
| Cost | 4/10 | 7/10 |
| Customization | 7/10 | 6/10 |
| Ease of Use | 8/10 | 8/10 |
| Integration | 8/10 | 7/10 |
| Output Quality | 6/10 | Not listed |
| Scalability | 7/10 | 5/10 |
| Security | 7/10 | 4/10 |
| Support | 6/10 | 7/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | $10/mo Starter | $49/mo Basic |
| Estimated cost for 10 users | $10/mo Starter | Free Free |
| Features | ||
| AI Agents | Not listed | |
| Chatbots | Not listed | |
| Data Analysis | Not listed | |
| Enterprise Controls | Not listed | |
| Knowledge Base Search | Not listed | |
| Private Deployment | Not listed | |
| Text Generation | Not listed | |
| Workflow Automation | Not listed | |
| More features | ||
| Marketing Automation | Not listed | |
| Built-in Calling | Not listed | |
| Lead Management | Not listed | |
| Integrations | Not listed | |
| Sales Automation | Not listed | |
| Contact Management | Not listed | |
| Reporting & Analytics | Not listed | |
Gorgias vs Salesgear cost by team size
Salesgear costs less at every team size we checked.
| Team size | Gorgias | Salesgear |
|---|---|---|
| 1 user | $10/moStarter | FreeFree |
| 5 users | $10/moStarter | FreeFree |
| 10 users | $10/moStarter | FreeFree |
| 25 users | $10/moStarter | FreeFree |
| 50 users | $10/moStarter | FreeFree |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Gorgias
- Higher Security score (7/10 vs 4/10)
- Higher Scalability score (7/10 vs 5/10)
- Better fit for mid-market (8/10 vs 4/10)
- Better fit for enterprise (6/10 vs 4/10)
Why choose Salesgear
- Has a free plan (Gorgias does not)
- Lower estimated cost for 10 users: Free vs $10/mo
- Higher Cost score (7/10 vs 4/10)
- Higher Support score (7/10 vs 6/10)
Pros & Cons
Gorgias
Pros
- Shopify connection lets agents and the AI look up, refund, cancel and edit orders inside the ticket.
- Pricing is by ticket, not by seat, so adding support agents does not raise the base plan price.
- Email, chat, SMS, voice, Facebook, Instagram and WhatsApp share one inbox.
- SOC 2 Type II certification and HIPAA compliance are listed on the security page.
- Reviewers rate it highly overall (about 4.6 on G2 and Capterra), and ease of use is a common reason.
Cons
- An AI resolution is billed as an AI interaction and also counts as a ticket, so costs can double up.
- Overages have no hard cap, and reviewers report large bills in peak seasons.
- Features are much thinner on BigCommerce, Magento and WooCommerce than on Shopify.
- Third-party reviews report AI accuracy problems and say the AI covers chat and email but not phone calls.
- Trustpilot reviews are weaker, with complaints about billing, cancellation and sales pressure.
Salesgear
Pros
- Combines contact data, AI research, sequences and a dialer in one tool, so teams need fewer point tools.
- Deliverability safeguards such as inbox warm-up, rotation and bounce auto-pause are on by default.
- Two-way activity sync with Salesforce, HubSpot, Pipedrive and Zoho.
- Rated 4.8 out of 5 on G2, and reviewers often praise easy setup and responsive support.
- A free plan with no credit card lets buyers test before paying.
Cons
- It is not a full CRM, so pipeline and deal management still need a separate system.
- LinkedIn steps are mostly task reminders with action caps, not full automation.
- Users report outdated contact data and some failing integrations.
- Pricing has changed significantly over time, and the pricing page contradicts itself on free credits.
- Few public tutorials, and little documentation of security or compliance.
Not sold on either?
Frequently Asked Questions
Gorgias scores higher on our AI Software criteria: 6.6/10 against 6.5/10 for Salesgear. The largest gap is in Cost: 4/10 for Gorgias and 7/10 for Salesgear.
Salesgear costs less for 10 users: free on its Free plan, against about $10/mo on its Starter plan for Gorgias, billed monthly.
Salesgear has a free plan; Gorgias does not list one.
Gorgias is the better fit for mid-market: we rate it 8/10 for them, against 4/10 for Salesgear.
