Gorgias vs Reply.io: Complete Comparison (2026)
An in-depth comparison of Gorgias and Reply.io to help you choose the right tool for your business.
Last updated: November 2026
Gorgias
6.6/10
Gorgias is an ecommerce helpdesk with an AI Agent that resolves customer support and pre-sale questions, built mainly for Shopify brands.
Reply.io
6.1/10
Reply.io is a sales engagement platform that automates multichannel outbound sequences across email, LinkedIn, calls, SMS and WhatsApp, and includes an AI SDR, for B2B sales teams and agencies.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.6/10 | 6.1/10 |
| Integration | 8/10 | 7/10 |
| Analytics | 7/10 | 7/10 |
| Customization | 7/10 | 6/10 |
| Ease of Use | 8/10 | 5/10 |
| Support | 6/10 | 8/10 |
| Cost | 4/10 | 5/10 |
| Scalability | 7/10 | 7/10 |
| Security | 7/10 | 5/10 |
| Output Quality | 6/10 | Not listed |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | $10/mo Starter | $59/user/mo Email Volume (1,000 active contacts) |
| Estimated cost for 10 users | $10/mo Starter | $590/mo Email Volume (1,000 active contacts) |
| Features | ||
| AI Agents | Not listed | |
| Chatbots | Not listed | |
| Data Analysis | Not listed | |
| Enterprise Controls | Not listed | |
| Knowledge Base Search | Not listed | |
| Private Deployment | Not listed | |
| Text Generation | Not listed | |
| Workflow Automation | Not listed | |
| More features | ||
| Built-in Calling | Not listed | |
| Lead Management | Not listed | |
| Integrations | Not listed | |
| Sales Automation | Not listed | |
| Contact Management | Not listed | |
| Reporting & Analytics | Not listed | |
Gorgias vs Reply.io cost by team size
Gorgias costs less at every team size we checked.
| Team size | Gorgias | Reply.io |
|---|---|---|
| 1 user | $10/moStarter | $59/moEmail Volume (1,000 active contacts) |
| 5 users | $10/moStarter | $295/moEmail Volume (1,000 active contacts) |
| 10 users | $10/moStarter | $590/moEmail Volume (1,000 active contacts) |
| 25 users | $10/moStarter | $1,475/moEmail Volume (1,000 active contacts) |
| 50 users | $10/moStarter | $2,950/moEmail Volume (1,000 active contacts) |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Gorgias
- Lower estimated cost for 10 users: $10/mo vs $590/mo
- Higher Ease of Use score (8/10 vs 5/10)
- Higher Security score (7/10 vs 5/10)
- Better fit for small business (8/10 vs 5/10)
Why choose Reply.io
- Higher Support score (8/10 vs 6/10)
- Higher Cost score (5/10 vs 4/10)
- Better fit for saas companies (6/10 vs 2/10)
Pros & Cons
Gorgias
Pros
- Shopify connection lets agents and the AI look up, refund, cancel and edit orders inside the ticket.
- Pricing is by ticket, not by seat, so adding support agents does not raise the base plan price.
- Email, chat, SMS, voice, Facebook, Instagram and WhatsApp share one inbox.
- SOC 2 Type II certification and HIPAA compliance are listed on the security page.
- Reviewers rate it highly overall (about 4.6 on G2 and Capterra), and ease of use is a common reason.
Cons
- An AI resolution is billed as an AI interaction and also counts as a ticket, so costs can double up.
- Overages have no hard cap, and reviewers report large bills in peak seasons.
- Features are much thinner on BigCommerce, Magento and WooCommerce than on Shopify.
- Third-party reviews report AI accuracy problems and say the AI covers chat and email but not phone calls.
- Trustpilot reviews are weaker, with complaints about billing, cancellation and sales pressure.
Reply.io
Pros
- Covers email, LinkedIn, calls, SMS and WhatsApp in one sequence builder
- Reviewers repeatedly praise fast, helpful customer support
- From 10,000 contacts, Email Volume tiers include unlimited users, which suits growing teams
- Native HubSpot, Salesforce and Pipedrive syncs plus Zapier
Cons
- Users say total cost is high once add-ons, credits and telephony fees are added
- The interface feels overwhelming to new users and takes time to learn
- Some users report sync glitches and billing disputes
- It is not a full CRM, so deal and pipeline management needs a separate tool
Not sold on either?
Frequently Asked Questions
Gorgias scores higher on our AI Software criteria: 6.6/10 against 6.1/10 for Reply.io. The largest gap is in Ease of Use: 8/10 for Gorgias and 5/10 for Reply.io.
Gorgias costs less for 10 users: about $10/mo on its Starter plan, against about $590/mo on its Email Volume (1,000 active contacts) plan for Reply.io, billed monthly.
No, neither Gorgias nor Reply.io lists a free plan.
Reply.io is the better fit for saas companies: we rate it 6/10 for them, against 2/10 for Gorgias.
