Gemini Enterprise vs PolyAI: Complete Comparison (2026)
An in-depth comparison of Gemini Enterprise and PolyAI to help you choose the right tool for your business.
Last updated: November 2026
Gemini Enterprise
7.1/10
Google Cloud's workplace AI platform that combines Gemini models, permission-aware enterprise search, connectors, and no-code agents for business teams.
PolyAI
7.1/10
PolyAI builds enterprise voice AI agents that answer and resolve customer service calls, with chat and messaging channels, for large contact centers.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.1/10 | 7.1/10 |
| Integration | 8/10 | 8/10 |
| Analytics | 6/10 | 6/10 |
| Customization | 7/10 | 8/10 |
| Ease of Use | 7/10 | 6/10 |
| Support | 6/10 | 8/10 |
| Cost | 5/10 | 3/10 |
| Scalability | 9/10 | 9/10 |
| Security | 9/10 | 9/10 |
| Output Quality | 8/10 | 9/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | $21/user/mo Business | Contact for pricing |
| Estimated cost for 10 users | $210/mo Business | Contact for pricing |
| Features | ||
| Image Generation | Not listed | |
| AI Agents | ||
| Chatbots | ||
| Knowledge Base Search | ||
| Data Analysis | Not listed | |
| Workflow Automation | ||
| Text Generation | Not listed | |
| Enterprise Controls | ||
| Voice and Audio | Not listed | |
| Transcription | Not listed | |
| API Access | Not listed | |
Which One Should You Choose?
Why choose Gemini Enterprise
- Higher Cost score (5/10 vs 3/10)
- Higher Ease of Use score (7/10 vs 6/10)
- Better fit for small business (6/10 vs 2/10)
- Better fit for mid-market (8/10 vs 5/10)
Why choose PolyAI
- Higher Support score (8/10 vs 6/10)
- Higher Customization score (8/10 vs 7/10)
- Better fit for financial services (8/10 vs 6/10)
Pros & Cons
Gemini Enterprise
Pros
- Permission-aware search across connected company apps, with grounding in Google Search and the web
- Strong security controls on the higher editions: CMEK, VPC Service Controls, US or EU data residency, Access Transparency and Cloud Audit Logs
- Google states that enterprise prompts and data are not used to train its foundation models
- Standard and Plus scale without seat caps and include an Agent Marketplace and a no-code agent builder
- Tight fit with Google Workspace, which G2 reviewers praised
Cons
- Business edition has only selected connectors and no agent builder or marketplace
- Several prices, including Plus and Frontline, are not published by Google
- Usage beyond quotas, partner models and developer tools are billed separately, so costs are hard to predict
- Memory is per user, and Google's docs say source changes can take up to 24 hours to take effect
- G2 has only a small number of reviews, and one reviewer said memory seemed shorter after an update
PolyAI
Pros
- Reviewers repeatedly praise its natural-sounding voices and its handling of interruptions and topic changes in multi-turn calls.
- PolyAI claims around 90% end-to-end call resolution on its largest deployments and 99.994% trailing uptime.
- Compliance is strong for regulated industries: SOC 2 Type 2, ISO 27001, PCI DSS, GDPR, and US, UK, EU and APAC data residency.
- Managed pricing bundles maintenance, model upgrades, integrations and 24/7 support.
- One agent can serve voice, SMS, WhatsApp, web chat and email.
- G2 reviewers describe support as responsive during implementation.
Cons
- The platform has no public price, so buyers must go through a sales-led quote.
- Some users report occasional lag or slow responses.
- Reviewers want deeper voice analytics and reporting.
- It can struggle with complex or unusual interactions.
- It relies on underlying telephony providers rather than bundling a full phone system.
- It is oriented toward large enterprises, which makes it a poor fit for small teams.
