Frappe CRM vs TeleCRM: Complete Comparison (2026)
An in-depth comparison of Frappe CRM and TeleCRM to help you choose the right tool for your business.
Last updated: November 2026
Frappe CRM
7/10
Open-source sales CRM from Frappe for small and mid-sized sales teams, with unlimited users, lead and deal pipelines, calling, and WhatsApp integration.
TeleCRM
6.2/10
TeleCRM is an India-built, calling-first CRM for telecalling and sales teams that combines a one-click phone dialer, WhatsApp messaging, lead capture and automation.
Feature-by-Feature Comparison
| Feature | F Frappe CRM | |
|---|---|---|
| Scores | ||
| Overall Rating | 7/10 | 6.2/10 |
| Analytics | 5/10 | 6/10 |
| Cost | 10/10 | 8/10 |
| Customization | 8/10 | 6/10 |
| Ease of Use | 7/10 | 7/10 |
| Integration | 6/10 | 6/10 |
| Scalability | 6/10 | 5/10 |
| Security | 6/10 | 4/10 |
| Support | 5/10 | 5/10 |
| Pricing | ||
| Free plan | Yes | No |
| Cheapest paid plan | $5/mo Frappe Cloud Sites | ₹799/user/mo Core CRM (annual billing) |
| Estimated cost for 10 users | Free Self-host | ₹10,990/mo Core CRM (quarterly billing) |
| Features | ||
| Built-in Calling | ||
| Contact Management | ||
| Integrations | ||
| Lead Management | ||
| Mobile Access | ||
| Reporting & Analytics | ||
| Sales Automation | ||
| Collaboration | Not listed | |
| Marketing Automation | Not listed | |
| Opportunity Management | Not listed | |
Frappe CRM vs TeleCRM cost by team size
| Team size | Frappe CRM | TeleCRM |
|---|---|---|
| 1 user | FreeSelf-host | ₹1,099/moCore CRM (quarterly billing) |
| 5 users | FreeSelf-host | ₹5,495/moCore CRM (quarterly billing) |
| 10 users | FreeSelf-host | ₹10,990/moCore CRM (quarterly billing) |
| 25 users | FreeSelf-host | ₹27,475/moCore CRM (quarterly billing) |
| 50 users | FreeSelf-host | ₹54,950/moCore CRM (quarterly billing) |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
FWhy choose Frappe CRM
- Has a free plan (TeleCRM does not)
- Higher Cost score (10/10 vs 8/10)
- Higher Customization score (8/10 vs 6/10)
- Better fit for startups (8/10 vs 6/10)
Why choose TeleCRM
- Higher Analytics score (6/10 vs 5/10)
- Better fit for marketing teams (5/10 vs 2/10)
Pros & Cons
FFrappe CRM
Pros
- No per-user fees, so large sales teams pay the same site price as small ones.
- The open-source AGPL code can be self-hosted for free and moved between hosting providers.
- Twilio and Exotel calling with recordings, plus WhatsApp Business chat, are logged on each lead.
- The ERPNext integration creates quotations from deals and customers from won deals.
- Custom fields, stage renaming, and permissions can be set up without code.
Cons
- Community users report slow progress on long-open issues and feature requests.
- Users report gaps between leads, deals, and ERPNext quotations, with won deals not always creating customers.
- Logging calls and scheduling follow-up tasks is described as tedious.
- There is no marketing automation and fewer out-of-the-box features than HubSpot or Odoo.
- There are very few formal reviews on review sites, and the interface is English only according to AlternativeTo.
TeleCRM
Pros
- The one-click dialer records and logs calls made from reps' own phones, so teams do not need separate telephony.
- WhatsApp is built in, with Cloud API templates, chatbots and broadcasts.
- Ready-made lead capture from Indian portals such as IndiaMART, Justdial, 99Acres and MagicBricks.
- The annual price of 799 INR (19 USD) per user per month includes unlimited contacts.
- Quarterly and annual plans carry a 15-day full refund window.
Cons
- There is no monthly billing; the shortest commitment is quarterly.
- Automations are capped at 10,000 per month, with extra usage charged, and Meta's WhatsApp fees are billed separately.
- No security or compliance information is published.
- Reviews are mixed: Capterra shows 3.0 from three reviews, including a 1-star rating, and a G2 reviewer complained about support and slow integration.
- Reviewers say advanced capabilities such as AI insights are missing.
Not sold on either?
Frequently Asked Questions
Frappe CRM scores higher on our CRM criteria: 7/10 against 6.2/10 for TeleCRM. The largest gap is in Cost: 10/10 for Frappe CRM and 8/10 for TeleCRM.
Frappe CRM has a free plan; TeleCRM does not list one.
TeleCRM is the better fit for marketing teams: we rate it 5/10 for them, against 2/10 for Frappe CRM.
