Fin vs Portkey (2026): Pricing, Features & Verdict
Portkey is our pick, scoring 7.8/10 against 7.4/10 for Fin on our AI Software criteria. Its biggest advantage: higher Cost score (7/10 vs 4/10). For 10 users, Portkey is free, against $190/mo for Fin; only Portkey has a free plan.
Last updated: November 2026
Fin
7.4/10
Fin is Intercom's AI customer service agent. It resolves support conversations across chat, email, voice and social, either inside Intercom or on top of an existing helpdesk.
Portkey
7.8/10
Portkey is an AI gateway and LLMOps control plane that routes, monitors, and governs requests to 1,600+ LLMs for engineering teams and enterprises.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.4/10 | 7.8/10 |
| Integration | 8/10 | 9/10 |
| Analytics | 8/10 | 9/10 |
| Customization | 8/10 | 7/10 |
| Ease of Use | 7/10 | 8/10 |
| Support | 5/10 | 6/10 |
| Cost | 4/10 | 7/10 |
| Scalability | 9/10 | 8/10 |
| Security | 9/10 | 8/10 |
| Output Quality | 9/10 | Not listed |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | $19/user/mo Fin with Intercom | $49/mo Production |
| Estimated cost for 10 users | $190/mo Fin with Intercom | Free Open Source |
| Features | ||
| AI Agents | Not listed | |
| API Access | Not listed | |
| Chatbots | Not listed | |
| Data Analysis | Not listed | |
| Enterprise Controls | Not listed | |
| Knowledge Base Search | Not listed | |
| Voice and Audio | Not listed | |
| Workflow Automation | Not listed | |
| More features | ||
| API and CLI | Not listed | |
| Managed WordPress | Not listed | |
| Object Storage | Not listed | |
| Uptime SLA | Not listed | |
| Dedicated Servers | Not listed | |
| VPS Hosting | Not listed | |
| Shared Hosting | Not listed | |
Fin vs Portkey cost by team size
Portkey costs less at every team size we checked.
| Team size | Fin | Portkey |
|---|---|---|
| 1 user | $19/moFin with Intercom | FreeOpen Source |
| 5 users | $95/moFin with Intercom | FreeOpen Source |
| 10 users | $190/moFin with Intercom | FreeOpen Source |
| 25 users | $475/moFin with Intercom | FreeOpen Source |
| 50 users | $950/moFin with Intercom | FreeOpen Source |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Who Fin and Portkey suit
| Audience | Fin | Portkey |
|---|---|---|
| SaaS Companies | 7/10Procedures for account updates and troubleshooting plus API connectors suit software support. | 8/10Built for teams running production GenAI features across multiple LLM providers. |
| Enterprise | 8/10Fin lists SOC 2, ISO 27001/42001, HIPAA, SSO, SCIM and regional data hosting, and offers custom voice deals. | 8/10The Enterprise plan adds SSO, RBAC, VPC deployment, and HIPAA/SOC 2 support, and the product is now part of Palo Alto Networks' Prisma AIRS. |
| Startups | 7/10Fin has a free trial with no credit card and an Early Stage program for eligible startups. | 7/10A free tier and a $49 Production plan keep the entry cost low. |
| Customer Support Teams | 10/10It is an AI customer service agent that resolves support conversations on existing helpdesks. | Not rated |
| Developers | Not rated | 9/10Setup takes a few lines of code with OpenAI-compatible SDKs, and there is a free tier and an open-source gateway. |
| E-commerce | 7/10It can run refund procedures and resolve high volumes of customer questions. | Not rated |
| Freelancers | 2/10Outcome billing and helpdesk seat fees target support teams, not solo workers. | Not rated |
| Healthcare | 6/10HIPAA compliance is listed, which allows use by health providers. | Not rated |
| Mid-Market | 9/10Fin's helpdesk integrations and outcome-based pricing fit support teams handling moderate to high ticket volumes. | Not rated |
| Sales Teams | 5/10It offers sales qualification outcomes at $9.99 each. | Not rated |
| Small Business | 6/10Low-volume teams can start cheaply, but per-outcome costs are hard to forecast on a fixed budget. | Not rated |
Which One Should You Choose?
Why choose Fin
- Higher Customization score (8/10 vs 7/10)
- Higher Scalability score (9/10 vs 8/10)
Why choose Portkey
- Has a free plan (Fin does not)
- Lower estimated cost for 10 users: Free vs $190/mo
- Higher Cost score (7/10 vs 4/10)
- Higher Integration score (9/10 vs 8/10)
Pros & Cons
Fin
Pros
- Intercom reports a 76% average resolution rate across more than 12,000 customers, and G2 reviewers praise how quick and human-sounding its answers are.
- It runs on existing helpdesks such as Zendesk, Salesforce, HubSpot and Freshdesk, so teams do not have to move to Intercom.
- Its compliance list is broad: SOC 2, ISO 27001, ISO 42001, ISO 27701 and HIPAA, plus SSO, SCIM and data hosting in the US, EU or Australia.
- Simulations and regression tests let teams check configuration changes before they go live.
- There are no setup or platform fees, and the 14-day trial needs no credit card.
Cons
- Per-outcome billing makes monthly costs hard to predict, and G2 reviewers report unexpected bills during volume spikes.
- Inside Intercom, the per-seat helpdesk fees come on top of the outcome charges.
- Fin can pull the wrong article when knowledge base topics overlap, so answer quality depends on well-kept help content.
- A competitor's review says advanced Procedures and data connectors can take weeks to set up and may need technical skills.
- Some reviewers complain about the responsiveness of Intercom's own customer support.
Portkey
Pros
- Unified API covering more than 1,600 models, with automatic fallbacks, retries, and load balancing.
- Detailed logs and traces show the latency, cost, and retry path of each request.
- An open-source core and a free tier let developers try it before paying.
- Enterprise governance features include budgets, rate limits, RBAC, SSO, and audit logs, with VPC deployment available.
Cons
- Since the 2026 acquisition, paid plans route through Palo Alto Networks' Prisma AIRS, which brings uncertainty about future pricing and roadmap.
- You pay for the gateway on top of LLM provider costs, and provider billing stays separate.
- Below Enterprise, support is community-only, and the free plan keeps logs for just 3 days.
- It may be more platform than needed for small prototypes that want only a simple proxy.
Not sold on either?
Frequently Asked Questions
Portkey scores higher on our AI Software criteria: 7.8/10 against 7.4/10 for Fin. The largest gap is in Cost: 4/10 for Fin and 7/10 for Portkey.
Portkey costs less for 10 users: free on its Open Source plan, against about $190/mo on its Fin with Intercom plan for Fin, billed monthly.
Portkey has a free plan; Fin does not list one.
