Fin vs Kommo Comparison
Compare Fin vs Kommo features, pricing, and more.
Last updated: November 2026
Fin
7.4/10
Fin is Intercom's AI customer service agent. It resolves support conversations across chat, email, voice and social, either inside Intercom or on top of an existing helpdesk.
Kommo
5.8/10
Kommo, formerly amoCRM, is a messaging-first sales CRM. It brings WhatsApp, Instagram, Messenger and TikTok chats into a pipeline, with bots and AI agents, for small sales teams.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.4/10 | 5.8/10 |
| Analytics | 8/10 | 4/10 |
| Cost | 4/10 | 6/10 |
| Customization | 8/10 | 6/10 |
| Ease of Use | 7/10 | 7/10 |
| Integration | 8/10 | 7/10 |
| Output Quality | 9/10 | Not listed |
| Scalability | 9/10 | 5/10 |
| Security | 9/10 | 5/10 |
| Support | 5/10 | 4/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | $19/user/mo Fin with Intercom | $25/user/mo Base |
| Estimated cost for 10 users | Contact for pricing | $350/mo Advanced |
| Features | ||
| AI Agents | Not listed | |
| API Access | Not listed | |
| Chatbots | Not listed | |
| Data Analysis | Not listed | |
| Enterprise Controls | Not listed | |
| Knowledge Base Search | Not listed | |
| Voice and Audio | Not listed | |
| Workflow Automation | Not listed | |
| More features | ||
| Marketing Automation | Not listed | |
| Collaboration | Not listed | |
| Lead Management | Not listed | |
| Integrations | Not listed | |
| Sales Automation | Not listed | |
| Opportunity Management | Not listed | |
| Contact Management | Not listed | |
| Reporting & Analytics | Not listed | |
| Mobile Access | Not listed | |
Fin vs Kommo cost by team size
| Team size | Fin | Kommo |
|---|---|---|
| 1 user | Contact for pricing | $35/moAdvanced |
| 5 users | Contact for pricing | $175/moAdvanced |
| 10 users | Contact for pricing | $350/moAdvanced |
| 25 users | Contact for pricing | $875/moAdvanced |
| 50 users | Contact for pricing | $1,750/moAdvanced |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Fin
- Higher Analytics score (8/10 vs 4/10)
- Higher Scalability score (9/10 vs 5/10)
- Better fit for enterprise (8/10 vs 4/10)
- Better fit for mid-market (9/10 vs 5/10)
Why choose Kommo
- Higher Cost score (6/10 vs 4/10)
- Better fit for sales teams (8/10 vs 5/10)
- Better fit for small business (8/10 vs 6/10)
Pros & Cons
Fin
Pros
- Intercom reports a 76% average resolution rate across more than 12,000 customers, and G2 reviewers praise how quick and human-sounding its answers are.
- It runs on existing helpdesks such as Zendesk, Salesforce, HubSpot and Freshdesk, so teams do not have to move to Intercom.
- Its compliance list is broad: SOC 2, ISO 27001, ISO 42001, ISO 27701 and HIPAA, plus SSO, SCIM and data hosting in the US, EU or Australia.
- Simulations and regression tests let teams check configuration changes before they go live.
- There are no setup or platform fees, and the 14-day trial needs no credit card.
Cons
- Per-outcome billing makes monthly costs hard to predict, and G2 reviewers report unexpected bills during volume spikes.
- Inside Intercom, the per-seat helpdesk fees come on top of the outcome charges.
- Fin can pull the wrong article when knowledge base topics overlap, so answer quality depends on well-kept help content.
- A competitor's review says advanced Procedures and data connectors can take weeks to set up and may need technical skills.
- Some reviewers complain about the responsiveness of Intercom's own customer support.
Kommo
Pros
- The unified inbox ties WhatsApp, Instagram, Messenger and TikTok chats directly to leads and deals.
- No-code bots and automatic lead assignment cut manual follow-up for chat-heavy sales teams.
- Reviewers on Techjockey rate it 4.6 out of 5 for value against larger enterprise CRMs.
- A 14-day free trial gives full access with no credit card required.
- An open API and documentation are praised by developer reviewers.
Cons
- There is no monthly billing; the shortest term is 6 months paid upfront.
- Bots, automation and broadcasting are not on the Base plan.
- Reporting is basic and custom reports are limited, per user reviews.
- Reviewers report slow support (24 to 48 hours) and occasional instability.
- Calling needs a third-party Twilio or RingCentral account rather than native telephony.
Not sold on either?
Frequently Asked Questions
Fin scores higher on our AI Software criteria: 7.4/10 against 5.8/10 for Kommo. The largest gap is in Analytics: 8/10 for Fin and 4/10 for Kommo.
No, neither Fin nor Kommo lists a free plan.
Fin is the better fit for enterprise: we rate it 8/10 for them, against 4/10 for Kommo.
