Fin vs Gumloop Comparison
Compare Fin vs Gumloop features, pricing, and more.
Last updated: November 2026
Fin
7.4/10
Fin is Intercom's AI customer service agent. It resolves support conversations across chat, email, voice and social, either inside Intercom or on top of an existing helpdesk.
Gumloop
6.7/10
Gumloop is an AI agent and workflow builder for business teams. It connects AI models to tools such as Slack, Gmail, Salesforce and HubSpot.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.4/10 | 6.7/10 |
| Integration | 8/10 | 6/10 |
| Analytics | 8/10 | 6/10 |
| Customization | 8/10 | 8/10 |
| Ease of Use | 7/10 | 7/10 |
| Support | 5/10 | 6/10 |
| Cost | 4/10 | 6/10 |
| Scalability | 9/10 | 7/10 |
| Security | 9/10 | 7/10 |
| Output Quality | 9/10 | 7/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | $19/user/mo Fin with Intercom | $37/mo Pro |
| Estimated cost for 10 users | Contact for pricing | $37/mo Pro |
| Features | ||
| AI Agents | ||
| API Access | ||
| Data Analysis | ||
| Enterprise Controls | ||
| Workflow Automation | ||
| Chatbots | Not listed | |
| Knowledge Base Search | Not listed | |
| Private Deployment | Not listed | |
| Text Generation | Not listed | |
| Voice and Audio | Not listed | |
Fin vs Gumloop cost by team size
| Team size | Fin | Gumloop |
|---|---|---|
| 1 user | Contact for pricing | FreeFree |
| 5 users | Contact for pricing | $37/moPro |
| 10 users | Contact for pricing | $37/moPro |
| 25 users | Contact for pricing | $37/moPro |
| 50 users | Contact for pricing | $37/moPro |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Fin
- Higher Integration score (8/10 vs 6/10)
- Higher Analytics score (8/10 vs 6/10)
- Better fit for customer support teams (10/10 vs 6/10)
Why choose Gumloop
- Has a free plan (Fin does not)
- Higher Cost score (6/10 vs 4/10)
- Higher Support score (6/10 vs 5/10)
- Better fit for sales teams (8/10 vs 5/10)
Pros & Cons
Fin
Pros
- Intercom reports a 76% average resolution rate across more than 12,000 customers, and G2 reviewers praise how quick and human-sounding its answers are.
- It runs on existing helpdesks such as Zendesk, Salesforce, HubSpot and Freshdesk, so teams do not have to move to Intercom.
- Its compliance list is broad: SOC 2, ISO 27001, ISO 42001, ISO 27701 and HIPAA, plus SSO, SCIM and data hosting in the US, EU or Australia.
- Simulations and regression tests let teams check configuration changes before they go live.
- There are no setup or platform fees, and the 14-day trial needs no credit card.
Cons
- Per-outcome billing makes monthly costs hard to predict, and G2 reviewers report unexpected bills during volume spikes.
- Inside Intercom, the per-seat helpdesk fees come on top of the outcome charges.
- Fin can pull the wrong article when knowledge base topics overlap, so answer quality depends on well-kept help content.
- A competitor's review says advanced Procedures and data connectors can take weeks to set up and may need technical skills.
- Some reviewers complain about the responsiveness of Intercom's own customer support.
Gumloop
Pros
- A $37 Pro plan with unlimited seats lets whole teams share agents without per-seat costs.
- Steps can run on Claude, GPT, Gemini or DeepSeek models, and bringing your own key removes model credit charges.
- Developers get a REST API, an MCP server, and Python and JavaScript SDKs.
- The Enterprise tier offers VPC deployment, SCIM, audit logs and model access control for IT governance.
- Reviewers on Capterra and G2 describe the node-based canvas as intuitive.
Cons
- Credit consumption is hard to predict, and the orchestration and compute fees add to costs on AI-heavy workflows.
- The integration library is far smaller than Zapier's or Make's, so niche apps may need custom API calls.
- Users coming from simple trigger-action tools face a learning curve once they go beyond templates.
- Credits do not roll over except on Enterprise.
- There is no self-hosted option, only VPC deployment for Enterprise customers.
Not sold on either?
Frequently Asked Questions
Fin scores higher on our AI Software criteria: 7.4/10 against 6.7/10 for Gumloop. The largest gap is in Analytics: 8/10 for Fin and 6/10 for Gumloop.
Gumloop has a free plan; Fin does not list one.
Fin is the better fit for customer support teams: we rate it 10/10 for them, against 6/10 for Gumloop.
