Enterpret vs Onyx (2026): Pricing, Features & Verdict
Onyx is our pick, scoring 7.2/10 against 6.6/10 for Enterpret on our AI Software criteria. Its biggest advantage: higher Cost score (8/10 vs 3/10). Only Onyx has a free plan.
Last updated: November 2026
Enterpret
6.6/10
Enterpret is an AI customer feedback platform. It pulls support, sales-call, review and community feedback into one adaptive taxonomy so product and CX teams can find and act on issues.
Onyx
7.2/10
Onyx, formerly Danswer, is an open-source AI assistant and enterprise search tool that lets staff search and chat across 50+ connected workplace apps with permissions respected.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.6/10 | 7.2/10 |
| Integration | 8/10 | 8/10 |
| Analytics | 8/10 | 5/10 |
| Customization | 7/10 | 9/10 |
| Ease of Use | 5/10 | 6/10 |
| Support | 8/10 | 5/10 |
| Cost | 3/10 | 8/10 |
| Scalability | 8/10 | 7/10 |
| Security | 9/10 | 8/10 |
| Output Quality | 7/10 | 7/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | Contact for pricing | $20/user/mo Business |
| Estimated cost for 10 users | Contact for pricing | Free Community Edition (self-hosted) |
| Features | ||
| AI Agents | ||
| API Access | ||
| Enterprise Controls | ||
| Knowledge Base Search | ||
| Text Generation | ||
| Chatbots | Not listed | |
| Code Generation | Not listed | |
| Data Analysis | Not listed | |
| Image Generation | Not listed | |
| Private Deployment | Not listed | |
| Voice and Audio | Not listed | |
| Workflow Automation | Not listed | |
Enterpret vs Onyx cost by team size
| Team size | Enterpret | Onyx |
|---|---|---|
| 1 user | Contact for pricing | FreeCommunity Edition (self-hosted) |
| 5 users | Contact for pricing | FreeCommunity Edition (self-hosted) |
| 10 users | Contact for pricing | FreeCommunity Edition (self-hosted) |
| 25 users | Contact for pricing | FreeCommunity Edition (self-hosted) |
| 50 users | Contact for pricing | FreeCommunity Edition (self-hosted) |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Who Enterpret and Onyx suit
Onyx fits small business better than Enterpret.
| Audience | Enterpret | Onyx |
|---|---|---|
| Small Business | 2/10Annual contracts usually start in the tens of thousands of dollars and there is no self-serve plan. | 5/10The cloud trial lowers the barrier to entry, but the self-hosted resource needs and enterprise-oriented features add overhead for very small teams. |
| Enterprise | 8/10It holds SOC 2 Type II and several ISO certifications, offers SSO and role-based access, and is sold on custom annual contracts. | 8/10The product is built around permission-aware search across company tools, with SSO, RBAC, air-gapped deployment and named enterprise customers including Netflix, Ramp and Thales. |
| Customer Support Teams | 8/10It ingests Zendesk and Intercom tickets, auto-tags them and includes escalation and quality-monitoring agents, though reviewers say setup takes effort. | Not rated |
| Developers | Not rated | 7/10It is MIT-licensed open source with a REST API, ingestion API, MCP server and LLM gateway, but agents are set up through configuration rather than a visual builder. |
| Government | Not rated | 6/10Air-gapped and region-specific deployments are offered, but there is no evidence of government-specific certifications. |
| IT Teams | Not rated | 8/10IT teams can self-host it with Docker, Kubernetes or Helm, configure connectors and models, and keep data inside their own infrastructure. |
| Mid-Market | 6/10It fits mid-market companies with high feedback volume, but a competitor review says mid-market teams often find the price high for the features they use. | Not rated |
| Product Teams | 9/10The product is built so product teams can turn feedback into prioritized, revenue-weighted product decisions, and it files issues directly into Linear or Jira. | Not rated |
| SaaS Companies | 9/10Most named customers, such as Notion, Canva, Apollo.io and ElevenLabs, are software companies with high feedback volume. | Not rated |
| Sales Teams | 5/10A newer Sales Intelligence module adds deal intake and risk signals, but the core product is aimed at product and CX teams. | Not rated |
| Startups | Not rated | 7/10The free Community Edition and $20 per user Business plan are affordable, but small teams have to run the infrastructure or pay for the cloud plan. |
Which One Should You Choose?
Why choose Enterpret
- Higher Analytics score (8/10 vs 5/10)
- Higher Support score (8/10 vs 5/10)
Why choose Onyx
- Has a free plan (Enterpret does not)
- Higher Cost score (8/10 vs 3/10)
- Higher Customization score (9/10 vs 7/10)
- Better fit for small business (5/10 vs 2/10)
Pros & Cons
Enterpret
Pros
- The AI-maintained taxonomy groups tickets, reviews and call notes automatically, and G2 reviewers say it replaced hours of manual tagging.
- Answers and quotes link back to the source conversations, so product managers can check a claim before acting on it.
- Connectors are broad and grow monthly. The changelog shows new sources such as TikTok, Trustpilot, YouTube comments and GitHub Issues added in 2026.
- A remote MCP server lets Claude, Cursor, ChatGPT, Codex, Glean and Notion agents query feedback data without opening the Enterpret app.
- Security credentials are strong for the category: SOC 2 Type II, ISO 27001, ISO 27701 and ISO 42001, plus GDPR data processing agreements.
- Reviewers often praise the onboarding and support team for being responsive and hands-on.
Cons
- No public pricing, and contracts reported to Vendr cost from about 23,500 USD a year upward, which puts it out of reach for small teams.
- Reviewers say the interface is overwhelming at first and new users need time to learn how dashboards, taxonomy and agents fit together.
- Mapping sources to customer attributes and refining the taxonomy takes upfront and ongoing configuration.
- AI-generated themes and insights are not fully accurate at first; G2 reviewers cite inaccurate outputs as the most common complaint.
- One reviewer reported that large queries and data-heavy dashboards can be slow.
Onyx
Pros
- The Community Edition is MIT-licensed and free to self-host, with chat, RAG, agents and actions included.
- More than 50 connectors with continuous sync and hybrid search with reranking, covering Slack, Drive, Confluence, GitHub, Jira and others.
- You can use cloud models from OpenAI, Anthropic or Gemini, or run open-weight models on your own GPUs through Ollama, vLLM or LiteLLM.
- It can be deployed in your own cloud, on bare metal or fully air-gapped, so documents and model traffic stay inside your environment.
- The published $20 per user per month Business price is easy to compare, while Glean does not publish its pricing.
- Onyx Cloud holds SOC 2 Type II and states GDPR compliance, with yearly penetration tests.
Cons
- Self-hosting is a real operations commitment: about eleven services, at least 4 vCPU and 10 GB of RAM, and you own upgrades, backups and monitoring.
- Permission inheritance from sources, SSO, SCIM group sync and query analytics need the paid Enterprise Edition.
- The first full sync of large sources can take days, and changing the embedding model triggers a full re-index.
- The search index runs on a fixed backend, so you cannot swap in a different vector store.
- There are almost no reviews on G2 or Capterra, so there is little independent user feedback to go on.
- Enterprise pricing is not published, and the Business plan comes with community support only.
Not sold on either?
Frequently Asked Questions
Onyx scores higher on our AI Software criteria: 7.2/10 against 6.6/10 for Enterpret. The largest gap is in Cost: 3/10 for Enterpret and 8/10 for Onyx.
Onyx has a free plan; Enterpret does not list one.
Onyx is the better fit for small business: we rate it 5/10 for them, against 2/10 for Enterpret.
