Enterpret vs Langdock (2026): Pricing, Features & Verdict
Langdock is our pick, scoring 7.1/10 against 6.6/10 for Enterpret on our AI Software criteria. Its biggest advantage: higher Ease of Use score (7/10 vs 5/10). Neither Enterpret nor Langdock lists a free plan.
Last updated: November 2026
Enterpret
6.6/10
Enterpret is an AI customer feedback platform. It pulls support, sales-call, review and community feedback into one adaptive taxonomy so product and CX teams can find and act on issues.
Langdock
7.1/10
Langdock is a Berlin-based, EU-hosted AI workspace where company teams chat with many AI models, build custom agents, and automate workflows under central governance.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.6/10 | 7.1/10 |
| Integration | 8/10 | 7/10 |
| Analytics | 8/10 | 6/10 |
| Customization | 7/10 | 8/10 |
| Ease of Use | 5/10 | 7/10 |
| Support | 8/10 | 7/10 |
| Cost | 3/10 | 5/10 |
| Scalability | 8/10 | 8/10 |
| Security | 9/10 | 9/10 |
| Output Quality | 7/10 | 8/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | Contact for pricing | €23.20/user/mo Core |
| Estimated cost for 10 users | Contact for pricing | €232/mo Core |
| Features | ||
| AI Agents | ||
| API Access | ||
| Enterprise Controls | ||
| Knowledge Base Search | ||
| Text Generation | ||
| Workflow Automation | ||
| Chatbots | Not listed | |
| Data Analysis | Not listed | |
| Private Deployment | Not listed | |
| Transcription | Not listed | |
Enterpret vs Langdock cost by team size
| Team size | Enterpret | Langdock |
|---|---|---|
| 1 user | Contact for pricing | €23/moCore |
| 5 users | Contact for pricing | €116/moCore |
| 10 users | Contact for pricing | €232/moCore |
| 25 users | Contact for pricing | €580/moCore |
| 50 users | Contact for pricing | €1,160/moCore |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Who Enterpret and Langdock suit
Langdock fits small business and mid-market better than Enterpret.
| Audience | Enterpret | Langdock |
|---|---|---|
| Small Business | 2/10Annual contracts usually start in the tens of thousands of dollars and there is no self-serve plan. | 5/10Small teams can use it, but reviewers say per-seat pricing feels steep for very small teams. |
| Mid-Market | 6/10It fits mid-market companies with high feedback volume, but a competitor review says mid-market teams often find the price high for the features they use. | 8/10Per-seat plans with volume discounts and included workflow runs fit companies of a few hundred staff. |
| Enterprise | 8/10It holds SOC 2 Type II and several ISO certifications, offers SSO and role-based access, and is sold on custom annual contracts. | 9/10Langdock offers SSO and SCIM, governance, ISO 27001 and SOC 2 compliance, and dedicated or on-premise deployments for large seat counts. |
| Consultancies | Not rated | 7/10EU hosting, multi-model access and document-based agents suit knowledge work on confidential client material. |
| Customer Support Teams | 8/10It ingests Zendesk and Intercom tickets, auto-tags them and includes escalation and quality-monitoring agents, though reviewers say setup takes effort. | Not rated |
| Developers | Not rated | 6/10An EU-hosted unified API with per-token billing lets developers call the same models. |
| Financial Services | Not rated | 6/10ISO 27001, SOC 2 Type II and EU hosting suit regulated organisations, though no banks or insurers are named. |
| Freelancers | Not rated | 3/10There is no free tier, and the product is built around team governance rather than solo use. |
| Government | Not rated | 5/10EU hosting and on-premise options for large deployments support public-sector data rules, but no government customers are named. |
| IT Teams | Not rated | 7/10SSO, SCIM, SAML and central governance let IT teams roll out AI to staff in a controlled way. |
| Operations Teams | Not rated | 5/10The workflow layer chains AI steps into automations, but reviewers say many actions still need humans. |
| Product Teams | 9/10The product is built so product teams can turn feedback into prioritized, revenue-weighted product decisions, and it files issues directly into Linear or Jira. | Not rated |
| Remote Teams | Not rated | 4/10Integrations with Slack and Microsoft 365 help, but the notes describe no remote-specific features. |
| SaaS Companies | 9/10Most named customers, such as Notion, Canva, Apollo.io and ElevenLabs, are software companies with high feedback volume. | Not rated |
| Sales Teams | 5/10A newer Sales Intelligence module adds deal intake and risk signals, but the core product is aimed at product and CX teams. | Not rated |
| Startups | Not rated | 4/10There is no free tier, only a 7-day trial, and the product targets mid-sized and large organisations. |
Which One Should You Choose?
Why choose Enterpret
- Higher Analytics score (8/10 vs 6/10)
- Higher Integration score (8/10 vs 7/10)
Why choose Langdock
- Higher Ease of Use score (7/10 vs 5/10)
- Higher Cost score (5/10 vs 3/10)
- Better fit for small business (5/10 vs 2/10)
- Better fit for mid-market (8/10 vs 6/10)
Pros & Cons
Enterpret
Pros
- The AI-maintained taxonomy groups tickets, reviews and call notes automatically, and G2 reviewers say it replaced hours of manual tagging.
- Answers and quotes link back to the source conversations, so product managers can check a claim before acting on it.
- Connectors are broad and grow monthly. The changelog shows new sources such as TikTok, Trustpilot, YouTube comments and GitHub Issues added in 2026.
- A remote MCP server lets Claude, Cursor, ChatGPT, Codex, Glean and Notion agents query feedback data without opening the Enterpret app.
- Security credentials are strong for the category: SOC 2 Type II, ISO 27001, ISO 27701 and ISO 42001, plus GDPR data processing agreements.
- Reviewers often praise the onboarding and support team for being responsive and hands-on.
Cons
- No public pricing, and contracts reported to Vendr cost from about 23,500 USD a year upward, which puts it out of reach for small teams.
- Reviewers say the interface is overwhelming at first and new users need time to learn how dashboards, taxonomy and agents fit together.
- Mapping sources to customer attributes and refining the taxonomy takes upfront and ongoing configuration.
- AI-generated themes and insights are not fully accurate at first; G2 reviewers cite inaccurate outputs as the most common complaint.
- One reviewer reported that large queries and data-heavy dashboards can be slow.
Langdock
Pros
- Access to 40+ models from several providers in one interface, so teams can switch models without buying separate ChatGPT and Claude licences.
- Strong EU compliance posture: ISO 27001 certification, a SOC 2 Type II audit, GDPR compliance and EU hosting on Azure.
- SSO, SCIM and SAML are included even on the entry Core plan.
- Non-technical staff can build no-code agents with their own knowledge bases and permissions.
- Deployment options range from multi-tenant SaaS to single-tenant, bring-your-own-cloud and on-premise Kubernetes.
Cons
- There is no permanent free tier, only a 7-day trial.
- Dedicated and on-premise deployments require 2,000 to 5,000+ seats.
- Reviewers say its workflows still leave many actions to humans, so automation of operational tasks is limited.
- Building advanced agents has a learning curve.
- Per-seat pricing with Max seat upgrades and workflow add-ons can get expensive for small teams.
Not sold on either?
Frequently Asked Questions
Langdock scores higher on our AI Software criteria: 7.1/10 against 6.6/10 for Enterpret. The largest gap is in Analytics: 8/10 for Enterpret and 6/10 for Langdock.
No, neither Enterpret nor Langdock lists a free plan.
Langdock is the better fit for small business: we rate it 5/10 for them, against 2/10 for Enterpret.
