Efficy CRM vs Vtiger CRM Comparison
Compare Efficy CRM vs Vtiger CRM features, pricing, and more.
Last updated: November 2026
Efficy CRM
6.3/10
Efficy is a Brussels-made CRM suite for sales, marketing and customer service, aimed at mid-sized and larger European organisations needing customization and GDPR-focused data handling.
Vtiger CRM
6.1/10
Vtiger CRM is a cloud CRM suite for small and mid-sized businesses. It combines sales, marketing, help desk, and project management in one product.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.3/10 | 6.1/10 |
| Customization | 8/10 | 7/10 |
| Analytics | 6/10 | 6/10 |
| Integration | 5/10 | 5/10 |
| Support | 7/10 | 6/10 |
| Ease of Use | 6/10 | 5/10 |
| Security | 7/10 | 5/10 |
| Cost | 5/10 | 8/10 |
| Scalability | 7/10 | 6/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | €69/user/mo Core Essentials | $12/user/mo One Growth |
| Estimated cost for 10 users | €690/mo Core Essentials | Free One Pilot |
| Features | ||
| Marketing Automation | ||
| Collaboration | ||
| Customer Support Management | ||
| Lead Management | ||
| Integrations | ||
| Sales Automation | ||
| Opportunity Management | ||
| Contact Management | ||
| Reporting & Analytics | ||
| Mobile Access | ||
Which One Should You Choose?
Why choose Efficy CRM
- Higher Security score (7/10 vs 5/10)
- Higher Customization score (8/10 vs 7/10)
- Better fit for enterprise (7/10 vs 4/10)
Why choose Vtiger CRM
- Has a free plan (Efficy CRM does not)
- Higher Cost score (8/10 vs 5/10)
- Better fit for startups (8/10 vs 3/10)
- Better fit for small business (9/10 vs 5/10)
Pros & Cons
Efficy CRM
Pros
- The data model is highly configurable, so entities can be linked into a full 360-degree customer view.
- GDPR compliance is built in, and some products offer in-country data hosting, which suits European and public-sector buyers.
- Reviewers often call support responsive and helpful.
- The mobile app gives field sales staff opportunities, calling, business card scanning and offline use.
- Marketing automation is available from Efficy's own Apsis platform.
Cons
- There are fewer ready-made third-party integrations than at the large US CRM vendors.
- Advanced customization and implementation often need help from Efficy or a partner.
- Some users find the interface dated and the learning curve steep.
- Prices are not fully transparent, and third-party sites list different figures and tiers.
- The mobile app does not have the full desktop feature set.
Vtiger CRM
Pros
- The free plan supports up to 10 users, which is generous compared with many CRMs.
- Sales, marketing email, help desk, and project management come in one subscription.
- Single App User seats cut costs for staff who only need one module.
- Customers can choose data hosting in regions including the US, EU, UK, India, and Australia.
- Reviewers on G2 and Capterra (about 4.3 out of 5) praise its affordability and customization.
Cons
- Reviewers describe the interface as cluttered and say it changes after updates.
- Lower plans cap records, pipelines, automations, and marketing emails.
- Reviewers call the third-party integrations limited.
- The public security page does not mention SOC 2, ISO certification, or SSO.
- Users report bugs after updates, and a 2025 Trustpilot review describes an account deleted without warning.
