Dify vs Enterpret (2026): Pricing, Features & Verdict
Dify is our pick, scoring 7.3/10 against 6.6/10 for Enterpret on our AI Software criteria. Its biggest advantage: higher Cost score (8/10 vs 3/10). Only Dify has a free plan.
Last updated: November 2026
Dify
7.3/10
Open-source platform for building LLM apps, agents, RAG knowledge pipelines and visual AI workflows, available as cloud SaaS or self-hosted.
Enterpret
6.6/10
Enterpret is an AI customer feedback platform. It pulls support, sales-call, review and community feedback into one adaptive taxonomy so product and CX teams can find and act on issues.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7.3/10 | 6.6/10 |
| Integration | 7/10 | 8/10 |
| Analytics | 6/10 | 8/10 |
| Customization | 9/10 | 7/10 |
| Ease of Use | 7/10 | 5/10 |
| Support | 6/10 | 8/10 |
| Cost | 8/10 | 3/10 |
| Scalability | 6/10 | 8/10 |
| Security | 8/10 | 9/10 |
| Output Quality | 7/10 | 7/10 |
| Pricing | ||
| Free plan | Yes | No |
| Cheapest paid plan | $59/mo Professional | Contact for pricing |
| Estimated cost for 10 users | $159/mo Team | Contact for pricing |
| Features | ||
| AI Agents | ||
| API Access | ||
| Enterprise Controls | ||
| Knowledge Base Search | ||
| Text Generation | ||
| Workflow Automation | ||
| Chatbots | Not listed | |
| Data Analysis | Not listed | |
| Private Deployment | Not listed | |
Dify vs Enterpret cost by team size
| Team size | Dify | Enterpret |
|---|---|---|
| 1 user | FreeSandbox | Contact for pricing |
| 5 users | $159/moTeam | Contact for pricing |
| 10 users | $159/moTeam | Contact for pricing |
| 25 users | $159/moTeam | Contact for pricing |
| 50 users | $159/moTeam | Contact for pricing |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Who Dify and Enterpret suit
Dify fits small business better; Enterpret fits customer support teams and saas companies better.
| Audience | Dify | Enterpret |
|---|---|---|
| Small Business | 6/10It is affordable, but it still needs technical skills to build apps and integrate them. | 2/10Annual contracts usually start in the tens of thousands of dollars and there is no self-serve plan. |
| Customer Support Teams | 5/10A review describes building a RAG support workflow with human handoff in under an hour. | 8/10It ingests Zendesk and Intercom tickets, auto-tags them and includes escalation and quality-monitoring agents, though reviewers say setup takes effort. |
| SaaS Companies | 6/10API endpoints and embeds let software companies ship AI features to customers. | 9/10Most named customers, such as Notion, Canva, Apollo.io and ElevenLabs, are software companies with high feedback volume. |
| Mid-Market | 7/10The Team plan supports 50 members and 200 apps, which fits internal AI tooling. | 6/10It fits mid-market companies with high feedback volume, but a competitor review says mid-market teams often find the price high for the features they use. |
| Enterprise | 8/10The Enterprise edition offers VPC or self-hosted deployment, SSO, RBAC and audit logs, and Dify names large customers such as Maersk and Volvo. | 8/10It holds SOC 2 Type II and several ISO certifications, offers SSO and role-based access, and is sold on custom annual contracts. |
| Agencies | 5/10Teams can publish chatbots as embeds or web apps, which could be built for clients. | Not rated |
| Consultancies | 7/10Visual workflows and self-hosting let consultancies build and hand off client AI apps. | Not rated |
| Developers | 9/10It is an open-source LLM app platform with an API, self-hosting and support for many model providers. | Not rated |
| Freelancers | 5/10The free Community Edition and free Sandbox tier lower the cost for individuals. | Not rated |
| IT Teams | 6/10Self-hosting with Docker or Helm, SSO, RBAC and audit logs support internal deployment. | Not rated |
| Product Teams | Not rated | 9/10The product is built so product teams can turn feedback into prioritized, revenue-weighted product decisions, and it files issues directly into Linear or Jira. |
| Sales Teams | Not rated | 5/10A newer Sales Intelligence module adds deal intake and risk signals, but the core product is aimed at product and CX teams. |
| Startups | 9/10The free self-hosted edition and low-cost cloud plans suit teams prototyping AI MVPs quickly. | Not rated |
Which One Should You Choose?
Why choose Dify
- Has a free plan (Enterpret does not)
- Higher Cost score (8/10 vs 3/10)
- Higher Customization score (9/10 vs 7/10)
- Better fit for small business (6/10 vs 2/10)
Why choose Enterpret
- Higher Analytics score (8/10 vs 6/10)
- Higher Support score (8/10 vs 6/10)
- Better fit for customer support teams (8/10 vs 5/10)
- Better fit for saas companies (9/10 vs 6/10)
Pros & Cons
Dify
Pros
- The Community Edition is free to self-host with no license fees, so the only costs are infrastructure and model APIs.
- The visual workflow builder lets a team build a RAG support workflow with human handoff in under an hour, according to one review.
- Document ingestion, chunking, embedding and retrieval are handled in a single interface.
- Teams can switch between many model providers per node, including local models via Ollama.
- Apps can be published as web apps, embeds, APIs or MCP tools.
Cons
- Self-hosting needs Docker or Kubernetes skills, and reviewers report scaling problems under heavy workloads.
- Reviewers say Dify has fewer connectors than rivals such as LangFlow.
- Multi-agent orchestration and built-in observability are basic.
- Workflows have no built-in version control, and the canvas can lag on large flows.
- Removing Dify branding from self-hosted apps requires a commercial license.
Enterpret
Pros
- The AI-maintained taxonomy groups tickets, reviews and call notes automatically, and G2 reviewers say it replaced hours of manual tagging.
- Answers and quotes link back to the source conversations, so product managers can check a claim before acting on it.
- Connectors are broad and grow monthly. The changelog shows new sources such as TikTok, Trustpilot, YouTube comments and GitHub Issues added in 2026.
- A remote MCP server lets Claude, Cursor, ChatGPT, Codex, Glean and Notion agents query feedback data without opening the Enterpret app.
- Security credentials are strong for the category: SOC 2 Type II, ISO 27001, ISO 27701 and ISO 42001, plus GDPR data processing agreements.
- Reviewers often praise the onboarding and support team for being responsive and hands-on.
Cons
- No public pricing, and contracts reported to Vendr cost from about 23,500 USD a year upward, which puts it out of reach for small teams.
- Reviewers say the interface is overwhelming at first and new users need time to learn how dashboards, taxonomy and agents fit together.
- Mapping sources to customer attributes and refining the taxonomy takes upfront and ongoing configuration.
- AI-generated themes and insights are not fully accurate at first; G2 reviewers cite inaccurate outputs as the most common complaint.
- One reviewer reported that large queries and data-heavy dashboards can be slow.
Not sold on either?
Frequently Asked Questions
Dify scores higher on our AI Software criteria: 7.3/10 against 6.6/10 for Enterpret. The largest gap is in Cost: 8/10 for Dify and 3/10 for Enterpret.
Dify has a free plan; Enterpret does not list one.
Dify is the better fit for small business: we rate it 6/10 for them, against 2/10 for Enterpret.
