Creatio vs EngageBay Comparison
Compare Creatio vs EngageBay features, pricing, and more.
Last updated: November 2026
Creatio
6.3/10
Creatio is a no-code platform with sales, marketing and service CRM modules and AI agents, built for mid-market and enterprise organizations.
EngageBay
6.3/10
EngageBay is an all-in-one CRM that combines marketing automation, sales pipelines, and a helpdesk for small businesses and startups on tight budgets.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.3/10 | 6.3/10 |
| Customization | 9/10 | 5/10 |
| Analytics | 6/10 | 5/10 |
| Integration | 6/10 | 7/10 |
| Support | 6/10 | 7/10 |
| Ease of Use | 6/10 | 7/10 |
| Security | 8/10 | 5/10 |
| Cost | 3/10 | 8/10 |
| Scalability | 8/10 | 4/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | $40/user/mo Growth | $15/user/mo Basic |
| Estimated cost for 10 users | $750/mo Enterprise | Free Free |
| Features | ||
| Collaboration | ||
| Contact Management | ||
| Customer Support Management | ||
| Integrations | ||
| Lead Management | ||
| Marketing Automation | ||
| Mobile Access | ||
| Opportunity Management | ||
| Reporting & Analytics | ||
| Sales Automation | ||
| Built-in Calling | Not listed | |
Creatio vs EngageBay cost by team size
EngageBay costs less from 5 users.
| Team size | Creatio | EngageBay |
|---|---|---|
| 1 user | Contact for pricing | FreeFree |
| 5 users | $375/moEnterprise | FreeFree |
| 10 users | $750/moEnterprise | FreeFree |
| 25 users | $1,875/moEnterprise | $375/moBasic |
| 50 users | $3,750/moEnterprise | $750/moBasic |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Creatio
- Higher Customization score (9/10 vs 5/10)
- Higher Scalability score (8/10 vs 4/10)
- Better fit for enterprise (9/10 vs 2/10)
- Better fit for mid-market (8/10 vs 4/10)
Why choose EngageBay
- Has a free plan (Creatio does not)
- Lower estimated cost for 10 users: Free vs $750/mo
- Higher Cost score (8/10 vs 3/10)
- Higher Integration score (7/10 vs 6/10)
- Better fit for freelancers (7/10 vs 1/10)
Pros & Cons
Creatio
Pros
- Its no-code process designer and BPM engine let business users build complex workflows and apps without developers.
- Its sales, marketing and service modules can be bought separately, so teams pay only for the CRM areas they use.
- Enterprise adds on-premise hosting, SSO, audit logs and HIPAA support, which suits regulated industries.
- Reviewers on Capterra and PeerSpot praise its marketing automation and the vendor's technical support.
Cons
- A reported 10,000 USD annual minimum and standard three-year term make it expensive for small teams.
- Every CRM module costs extra on top of the platform seat, which pushes up the real per-user price.
- Reviewers say the mobile app is weak and the learning curve is steep.
- Reviewers on PeerSpot and Capterra report too few ready-made connectors and say some updates have overwritten their customizations.
EngageBay
Pros
- The free plan covers up to 15 users, which is generous next to HubSpot or Zoho free tiers.
- Marketing, sales pipelines, and helpdesk sit in one dashboard, so small teams avoid buying three separate tools.
- Paid tiers are priced well below HubSpot's equivalent suites, and multi-year billing saves up to 15 percent.
- Many reviewers describe support as responsive during setup, and free migration and onboarding are included.
- The integrations directory is broad, covering ecommerce, accounting, and telephony, plus Zapier and Make for automation.
Cons
- Contact limits are low: 500 on Basic and 10,000 even on Pro.
- Marketing automation needs Growth or above, and custom reporting, SSO, and role management are Pro-only.
- Reviewers report bugs, slow loading, and occasional reliability problems, including a 2025 Capterra review titled 'Lots of features but unreliable'.
- Reporting and customization are described as basic for complex sales cycles.
- Some users report email deliverability problems and a past price increase.
Not sold on either?
Frequently Asked Questions
Creatio and EngageBay both score 6.3/10 on our CRM criteria. The largest gap is in Cost: 3/10 for Creatio and 8/10 for EngageBay.
EngageBay costs less for 10 users: free on its Free plan, against about $750/mo on its Enterprise plan for Creatio, billed monthly.
EngageBay has a free plan; Creatio does not list one.
Creatio is the better fit for enterprise: we rate it 9/10 for them, against 2/10 for EngageBay.
