Creatio vs Efficy CRM Comparison
Compare Creatio vs Efficy CRM features, pricing, and more.
Last updated: November 2026
Creatio
6.3/10
Creatio is a no-code platform with sales, marketing and service CRM modules and AI agents, built for mid-market and enterprise organizations.
Efficy CRM
6.3/10
Efficy is a Brussels-made CRM suite for sales, marketing and customer service, aimed at mid-sized and larger European organisations needing customization and GDPR-focused data handling.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.3/10 | 6.3/10 |
| Customization | 9/10 | 8/10 |
| Analytics | 6/10 | 6/10 |
| Integration | 6/10 | 5/10 |
| Support | 6/10 | 7/10 |
| Ease of Use | 6/10 | 6/10 |
| Security | 8/10 | 7/10 |
| Cost | 3/10 | 5/10 |
| Scalability | 8/10 | 7/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | $40/user/mo Growth | €69/user/mo Core Essentials |
| Estimated cost for 10 users | $750/mo Enterprise | €690/mo Core Essentials |
| Features | ||
| Collaboration | ||
| Contact Management | ||
| Customer Support Management | ||
| Integrations | ||
| Lead Management | ||
| Marketing Automation | ||
| Mobile Access | ||
| Opportunity Management | ||
| Reporting & Analytics | ||
| Sales Automation | ||
Creatio vs Efficy CRM cost by team size
| Team size | Creatio | Efficy CRM |
|---|---|---|
| 1 user | Contact for pricing | €69/moCore Essentials |
| 5 users | $375/moEnterprise | €345/moCore Essentials |
| 10 users | $750/moEnterprise | €690/moCore Essentials |
| 25 users | $1,875/moEnterprise | €1,725/moCore Essentials |
| 50 users | $3,750/moEnterprise | €3,450/moCore Essentials |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Creatio
- Higher Customization score (9/10 vs 8/10)
- Higher Integration score (6/10 vs 5/10)
- Better fit for enterprise (9/10 vs 7/10)
Why choose Efficy CRM
- Higher Cost score (5/10 vs 3/10)
- Higher Support score (7/10 vs 6/10)
- Better fit for small business (5/10 vs 3/10)
Pros & Cons
Creatio
Pros
- Its no-code process designer and BPM engine let business users build complex workflows and apps without developers.
- Its sales, marketing and service modules can be bought separately, so teams pay only for the CRM areas they use.
- Enterprise adds on-premise hosting, SSO, audit logs and HIPAA support, which suits regulated industries.
- Reviewers on Capterra and PeerSpot praise its marketing automation and the vendor's technical support.
Cons
- A reported 10,000 USD annual minimum and standard three-year term make it expensive for small teams.
- Every CRM module costs extra on top of the platform seat, which pushes up the real per-user price.
- Reviewers say the mobile app is weak and the learning curve is steep.
- Reviewers on PeerSpot and Capterra report too few ready-made connectors and say some updates have overwritten their customizations.
Efficy CRM
Pros
- The data model is highly configurable, so entities can be linked into a full 360-degree customer view.
- GDPR compliance is built in, and some products offer in-country data hosting, which suits European and public-sector buyers.
- Reviewers often call support responsive and helpful.
- The mobile app gives field sales staff opportunities, calling, business card scanning and offline use.
- Marketing automation is available from Efficy's own Apsis platform.
Cons
- There are fewer ready-made third-party integrations than at the large US CRM vendors.
- Advanced customization and implementation often need help from Efficy or a partner.
- Some users find the interface dated and the learning curve steep.
- Prices are not fully transparent, and third-party sites list different figures and tiers.
- The mobile app does not have the full desktop feature set.
Not sold on either?
Frequently Asked Questions
Creatio and Efficy CRM both score 6.3/10 on our CRM criteria. The largest gap is in Cost: 3/10 for Creatio and 5/10 for Efficy CRM.
No, neither Creatio nor Efficy CRM lists a free plan.
Creatio is the better fit for enterprise: we rate it 9/10 for them, against 7/10 for Efficy CRM.
