Convin vs Dify: Complete Comparison (2026)
An in-depth comparison of Convin and Dify to help you choose the right tool for your business.
Last updated: November 2026
Convin
6.6/10
Convin is an AI conversation intelligence and contact center platform for sales, support and collections teams. It offers voice agents, real-time agent assist, automated QA and coaching.
Dify
7.3/10
Open-source platform for building LLM apps, agents, RAG knowledge pipelines and visual AI workflows, available as cloud SaaS or self-hosted.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.6/10 | 7.3/10 |
| Analytics | 8/10 | 6/10 |
| Cost | 5/10 | 8/10 |
| Customization | 7/10 | 9/10 |
| Ease of Use | 7/10 | 7/10 |
| Integration | 6/10 | 7/10 |
| Output Quality | 7/10 | 7/10 |
| Scalability | 7/10 | 6/10 |
| Security | 7/10 | 8/10 |
| Support | 7/10 | 6/10 |
| Pricing | ||
| Free plan | Yes | Yes |
| Cheapest paid plan | Contact for pricing | $59/mo Professional |
| Estimated cost for 10 users | Free Quality Management Software | $159/mo Team |
| Features | ||
| AI Agents | ||
| Knowledge Base Search | ||
| Text Generation | ||
| Workflow Automation | ||
| API Access | Not listed | |
| Chatbots | Not listed | |
| Data Analysis | Not listed | |
| Enterprise Controls | Not listed | |
| Private Deployment | Not listed | |
| Transcription | Not listed | |
| Voice and Audio | Not listed | |
Convin vs Dify cost by team size
Convin and Dify cost the same at 1 user; Convin costs less from 5 users.
| Team size | Convin | Dify |
|---|---|---|
| 1 user | FreeQuality Management Software | FreeSandbox |
| 5 users | FreeQuality Management Software | $159/moTeam |
| 10 users | FreeQuality Management Software | $159/moTeam |
| 25 users | FreeQuality Management Software | $159/moTeam |
| 50 users | FreeQuality Management Software | $159/moTeam |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Convin
- Lower estimated cost for 10 users: Free vs $159/mo
- Higher Analytics score (8/10 vs 6/10)
- Higher Scalability score (7/10 vs 6/10)
- Better fit for customer support teams (9/10 vs 5/10)
Why choose Dify
- Higher Cost score (8/10 vs 5/10)
- Higher Customization score (9/10 vs 7/10)
- Better fit for small business (6/10 vs 3/10)
Pros & Cons
Convin
Pros
- Covers the whole contact center workflow in one vendor: AI voice agents, live agent assist, automated QA, coaching and an LMS.
- Strong support for Indian and other languages, including Hindi and Hinglish, with about 70 languages listed by third parties.
- A free Quality Management Software tier lets teams try structured QA audits at no cost.
- The vendor claims SOC 2 Type II and HIPAA business associate support, which matters for regulated contact centers.
- Reviewers praise its configurable dashboards and responsive onboarding support.
Cons
- Paid suites have no public pricing, so every quote requires a demo.
- Users say getting full value takes a thorough understanding of the product, and some needed help from support.
- The public pages give little detail on SSO or a public API.
- Review volume outside G2 is small, and many listings are vendor-claimed profiles.
Dify
Pros
- The Community Edition is free to self-host with no license fees, so the only costs are infrastructure and model APIs.
- The visual workflow builder lets a team build a RAG support workflow with human handoff in under an hour, according to one review.
- Document ingestion, chunking, embedding and retrieval are handled in a single interface.
- Teams can switch between many model providers per node, including local models via Ollama.
- Apps can be published as web apps, embeds, APIs or MCP tools.
Cons
- Self-hosting needs Docker or Kubernetes skills, and reviewers report scaling problems under heavy workloads.
- Reviewers say Dify has fewer connectors than rivals such as LangFlow.
- Multi-agent orchestration and built-in observability are basic.
- Workflows have no built-in version control, and the canvas can lag on large flows.
- Removing Dify branding from self-hosted apps requires a commercial license.
Not sold on either?
Frequently Asked Questions
Dify scores higher on our AI Software criteria: 7.3/10 against 6.6/10 for Convin. The largest gap is in Cost: 5/10 for Convin and 8/10 for Dify.
Convin costs less for 10 users: free on its Quality Management Software plan, against about $159/mo on its Team plan for Dify, billed monthly.
Yes, both Convin and Dify have a free plan.
Convin is the better fit for customer support teams: we rate it 9/10 for them, against 5/10 for Dify.
