CloudTalk vs folk: Complete Comparison (2026)
An in-depth comparison of CloudTalk and folk to help you choose the right tool for your business.
Last updated: November 2026
CloudTalk
7/10
Cloud phone and call center software with AI voice agents, conversation intelligence and CRM integrations for sales and support teams.
folk
6.3/10
folk is a lightweight AI-assisted CRM for small sales, agency and relationship-driven teams that combines contact capture, enrichment, pipelines and email or LinkedIn sequences.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 7/10 | 6.3/10 |
| Analytics | 7/10 | 4/10 |
| Cost | 6/10 | 6/10 |
| Customization | 7/10 | 6/10 |
| Ease of Use | 8/10 | 9/10 |
| Integration | 8/10 | 6/10 |
| Output Quality | 7/10 | Not listed |
| Scalability | 7/10 | 5/10 |
| Security | 6/10 | 6/10 |
| Support | 6/10 | 7/10 |
| Pricing | ||
| Free plan | No | No |
| Cheapest paid plan | €34/user/mo Starter | $30/user/mo Standard |
| Estimated cost for 10 users | €340/mo Starter | $300/mo Standard |
| Features | ||
| AI Agents | Not listed | |
| API Access | Not listed | |
| Text Generation | Not listed | |
| Transcription | Not listed | |
| Voice and Audio | Not listed | |
| Workflow Automation | Not listed | |
| More features | ||
| Marketing Automation | Not listed | |
| Built-in Calling | Not listed | |
| Collaboration | Not listed | |
| Lead Management | Not listed | |
| Integrations | Not listed | |
| Sales Automation | Not listed | |
| Opportunity Management | Not listed | |
| Contact Management | Not listed | |
| Reporting & Analytics | Not listed | |
| Mobile Access | Not listed | |
CloudTalk vs folk cost by team size
| Team size | CloudTalk | folk |
|---|---|---|
| 1 user | €34/moStarter | $30/moStandard |
| 5 users | €170/moStarter | $150/moStandard |
| 10 users | €340/moStarter | $300/moStandard |
| 25 users | €850/moStarter | $750/moStandard |
| 50 users | €1,700/moStarter | $1,500/moStandard |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose CloudTalk
- Higher Analytics score (7/10 vs 4/10)
- Higher Integration score (8/10 vs 6/10)
- Better fit for customer support teams (8/10 vs 2/10)
- Better fit for mid-market (8/10 vs 4/10)
Why choose folk
- Higher Ease of Use score (9/10 vs 8/10)
- Higher Support score (7/10 vs 6/10)
- Better fit for freelancers (6/10 vs 3/10)
- Better fit for startups (9/10 vs 7/10)
Pros & Cons
CloudTalk
Pros
- Dialer range from click-to-call up to a 10-line parallel dialer suits high-volume outbound sales.
- More than 95 native CRM and helpdesk integrations, plus API, webhooks and an MCP server, from the Essential tier.
- Low entry price of 25 EUR per user annually, and a 14-day trial with no credit card.
- The AI Receptionist includes 50 minutes at no cost and handles inbound calls 24/7 in more than 70 languages.
- Reviewers frequently praise call quality and an intuitive interface (G2 4.4/5).
Cons
- Power dialer, parallel dialer, conversation intelligence and AI agents are paid add-ons, so the real seat cost climbs.
- The Starter plan has no integrations or API, and keeps recordings for only one month.
- Reviewers report occasional glitches, dropped calls and app bugs.
- Support response is inconsistent according to some reviewers.
- US and Canada customers pay an extra 11% compliance recovery fee, and no refunds are given for partial periods.
folk
Pros
- Reviewers repeatedly say non-technical teams can set it up and learn the spreadsheet-like interface within about an hour.
- The folkX Chrome extension captures contacts from LinkedIn, Sales Navigator, Gmail and WhatsApp in one click.
- Enrichment, email and LinkedIn sequences, and call recording replace several separate prospecting tools.
- Every plan includes unlimited contacts and unlimited members.
- Users often praise support for responsiveness during setup and migration.
Cons
- Reporting is basic, and dashboards are only available on Premium and above.
- Most of the advertised 5,000+ integrations run through Zapier or Make rather than native connectors.
- Per-seat prices plus credit caps on enrichment and AI fields make costs climb as the team grows.
- There is no free plan, and the workspace is blocked when the 14-day trial ends.
- Users report duplicate contacts after Sales Navigator imports and inconsistent Gmail sync.
Not sold on either?
Frequently Asked Questions
CloudTalk scores higher on our AI Software criteria: 7/10 against 6.3/10 for folk. The largest gap is in Analytics: 7/10 for CloudTalk and 4/10 for folk.
No, neither CloudTalk nor folk lists a free plan.
CloudTalk is the better fit for customer support teams: we rate it 8/10 for them, against 2/10 for folk.
