CiviCRM vs X2CRM: Complete Comparison (2026)
An in-depth comparison of CiviCRM and X2CRM to help you choose the right tool for your business.
Last updated: November 2026
CiviCRM
6.6/10
Open-source CRM built for nonprofits and advocacy groups, covering contacts, donations, memberships, events, email marketing and case management.
X2CRM
5.3/10
X2CRM is an open-source-rooted, highly customizable CRM from X2Engine covering sales, marketing automation, and customer service for small and mid-sized businesses.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.6/10 | 5.3/10 |
| Customization | 9/10 | 8/10 |
| Analytics | 6/10 | 6/10 |
| Integration | 7/10 | 4/10 |
| Support | 4/10 | 4/10 |
| Ease of Use | 3/10 | 4/10 |
| Security | 6/10 | 5/10 |
| Cost | 9/10 | 6/10 |
| Scalability | 7/10 | 5/10 |
| Pricing | ||
| Free plan | Yes | No |
| Cheapest paid plan | $15/mo Spark Starter | $65/user/mo X2CRM (all modules) |
| Estimated cost for 10 users | Free Self-hosted (open source) | $650/mo X2CRM (all modules) |
| Features | ||
| Collaboration | ||
| Contact Management | ||
| Customer Support Management | ||
| Integrations | ||
| Marketing Automation | ||
| Reporting & Analytics | ||
| Lead Management | Not listed | |
| Mobile Access | Not listed | |
| Opportunity Management | Not listed | |
| Sales Automation | Not listed | |
CiviCRM vs X2CRM cost by team size
CiviCRM costs less at every team size we checked.
| Team size | CiviCRM | X2CRM |
|---|---|---|
| 1 user | FreeSelf-hosted (open source) | $65/moX2CRM (all modules) |
| 5 users | FreeSelf-hosted (open source) | $325/moX2CRM (all modules) |
| 10 users | FreeSelf-hosted (open source) | $650/moX2CRM (all modules) |
| 25 users | FreeSelf-hosted (open source) | $1,625/moX2CRM (all modules) |
| 50 users | FreeSelf-hosted (open source) | $3,250/moX2CRM (all modules) |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose CiviCRM
- Has a free plan (X2CRM does not)
- Lower estimated cost for 10 users: Free vs $650/mo
- Higher Integration score (7/10 vs 4/10)
- Higher Cost score (9/10 vs 6/10)
Why choose X2CRM
- Higher Ease of Use score (4/10 vs 3/10)
- Better fit for sales teams (7/10 vs 2/10)
- Better fit for marketing teams (7/10 vs 5/10)
Pros & Cons
CiviCRM
Pros
- The core software is free and open source under the AGPL, so there are no licence fees whatever the number of users or contacts.
- Donations, memberships, events, CiviMail email and case management all come in one nonprofit-focused system.
- It runs inside WordPress, Drupal and Joomla, so data is shared between the website and the CRM.
- Every Spark hosted plan allows unlimited users, starting at $15 per month.
- A large extension ecosystem and an active community make it highly customisable.
Cons
- Reviewers consistently describe the interface as dated and clunky.
- Self-hosted setup and customisation usually need a developer, which adds hidden costs.
- The open-source project offers no dedicated vendor customer service. Help comes from community forums or paid partners.
- Spark plans cap contacts at 5,000 to 10,000 and limit integrations and customisation.
- It has no sales pipeline or opportunity tooling for commercial sales teams.
X2CRM
Pros
- One per-user price of $65 a month includes every module, so there are no feature-gated tiers.
- X2Studio and X2Flow allow deep customization, including custom modules and drag-and-drop workflows.
- Marketing automation is built in, with drip campaigns, landing pages, and web visitor tracking.
- Support case management and DocSign e-signature are included alongside sales tools.
- Open-source roots and past on-premise or private cloud options give control over hosting.
Cons
- Reviewers describe customer support as slow and limited.
- Third-party integrations are fewer than on major CRMs.
- There is a steep learning curve for teams new to CRM.
- A mandatory implementation fee is charged, and the amount is not published.
- Very few public user reviews and a small community limit peer help.
Not sold on either?
Frequently Asked Questions
CiviCRM scores higher on our CRM criteria: 6.6/10 against 5.3/10 for X2CRM. The largest gap is in Cost: 9/10 for CiviCRM and 6/10 for X2CRM.
CiviCRM costs less for 10 users: free on its Self-hosted (open source) plan, against about $650/mo on its X2CRM (all modules) plan for X2CRM, billed monthly.
CiviCRM has a free plan; X2CRM does not list one.
X2CRM is the better fit for sales teams: we rate it 7/10 for them, against 2/10 for CiviCRM.
