Certinia PSA vs Mural: Complete Comparison (2026)
An in-depth comparison of Certinia PSA and Mural to help you choose the right tool for your business.
Last updated: November 2026
Certinia PSA
6.3/10
Salesforce-native professional services automation suite covering estimation, resource management, project delivery, time capture, billing and services financials for services organizations.
Mural
7/10
Mural is a visual collaboration whiteboard for teams that run workshops, brainstorms, agile planning and retrospectives, with facilitation tools and enterprise security controls.
Feature-by-Feature Comparison
| Feature | | |
|---|---|---|
| Scores | ||
| Overall Rating | 6.3/10 | 7/10 |
| Analytics | 8/10 | 4/10 |
| Cost | 3/10 | 6/10 |
| Customization | 7/10 | 6/10 |
| Ease of Use | 4/10 | 8/10 |
| Integration | 8/10 | 8/10 |
| Scalability | 9/10 | 8/10 |
| Security | 8/10 | 9/10 |
| Support | 6/10 | 7/10 |
| Pricing | ||
| Free plan | No | Yes |
| Cheapest paid plan | Contact for pricing | $12/user/mo Team+ |
| Estimated cost for 10 users | Contact for pricing | Free Free |
| Features | ||
| Scheduling | Not listed | |
| File sharing | ||
| Client collaboration | ||
| App integrations | ||
| Gantt charts | ||
| Task management | ||
| Time tracking | ||
| Workflow automation | Not listed | |
| Dashboards | Not listed | |
| Collaboration tools | ||
| Reporting | Not listed | |
| Kanban boards | Not listed | |
| Whiteboards | Not listed | |
Certinia PSA vs Mural cost by team size
| Team size | Certinia PSA | Mural |
|---|---|---|
| 1 user | Contact for pricing | FreeFree |
| 5 users | Contact for pricing | FreeFree |
| 10 users | Contact for pricing | FreeFree |
| 25 users | Contact for pricing | FreeFree |
| 50 users | Contact for pricing | FreeFree |
The plan that fits each team size, billed monthly, before add-ons and usage charges. Each cost opens that tool's pricing calculator for the team size.
Which One Should You Choose?
Why choose Certinia PSA
- Higher Analytics score (8/10 vs 4/10)
- Higher Customization score (7/10 vs 6/10)
- Includes Gantt charts, which Mural lacks
- Includes Task management, which Mural lacks
- Includes Time tracking, which Mural lacks
Why choose Mural
- Has a free plan (Certinia PSA does not)
- Higher Ease of Use score (8/10 vs 4/10)
- Higher Cost score (6/10 vs 3/10)
- Better fit for startups (6/10 vs 2/10)
- Better fit for small business (5/10 vs 3/10)
Pros & Cons
Certinia PSA
Pros
- Runs natively on Salesforce, so project, resource and billing data share the same records as the CRM.
- Resource management can mass-staff up to 1,000 requests and match people by skill, location and availability.
- Covers the whole cycle from quote to cash, including unbilled revenue reporting and portfolio financials.
- Role-based dashboards serve executives, project managers, resource managers and consultants.
- Veda AI agents for estimation, staffing and project summaries are built into the product.
Cons
- Reviewers on G2 and SelectHub report a steep learning curve and say the interface is not very user-friendly.
- There is no public pricing, and implementations are described as long and expensive.
- Custom reporting often requires advanced Salesforce knowledge.
- Users have complained that the Gantt layout makes it hard to see the data columns and the timeline on screen together.
- It depends on Salesforce, which makes it poorly suited to small teams or companies that don't use Salesforce.
Mural
Pros
- Facilitation features and LUMA frameworks make it strong for running structured workshops.
- Free visitors can view or edit individual murals, so external participants do not need a paid seat.
- Enterprise security includes SOC 2 Type 2, ISO 27001, SCIM, audit logs, data residency and BYOK.
- Broad integrations with Teams, Zoom, Jira, Azure DevOps, Asana and Confluence.
- Reviewers on G2 and Capterra rate it highly for ease of use, with about 4.5 to 4.6 stars.
Cons
- It is not a project or task manager, so there are no Gantt charts, no time tracking and no task assignment.
- Reviewers complain that menus and functions move around often between releases.
- The Free plan caps editable murals at three.
- The Business plan is annual-only, and SSO is not available on cheaper tiers.
- Large boards with many collaborators can feel cluttered.
Not sold on either?
Frequently Asked Questions
Mural scores higher on our AI Software criteria: 7/10 against 6.3/10 for Certinia PSA. The largest gap is in Analytics: 8/10 for Certinia PSA and 4/10 for Mural.
Mural has a free plan; Certinia PSA does not list one.
Mural is the better fit for startups: we rate it 6/10 for them, against 2/10 for Certinia PSA.
Certinia PSA has Gantt charts, Task management and Time tracking, which Mural lacks.
